Intel warrenty, wow

[Putz]

Been having an x25m fail once a week in my raid 0 for 3 weeks now
http://img190.imageshack.us/img190/9615/imgp3577.jpg

breaking the raid, recreate, re-image..runs fine for a week or so then the same error

So I called Intel @ ~8pm EST, talked to support, opted for the advanced replacement for 25$ they next day your item and give you a prepaid return label in the box (which is less then it would cost me to ship from Canada anyways for the standard replacement)

looks like it was picked up after 11pm by USPS and its on truck for delivery today

Best of all... the English option got me English people sure she had the Mexican accent but she sounded hot and spoke very good English, up here in Canada English options get you either Chinese engrish or Indian engrish, nether of which are of much use and usually result is asking for a manger when they fail to spell my 3 letter first name after a dozen attempts.

wish more companies who brag about warranty support would work like this... 12 hour turn around is a nice change from what im used to (especially USA->Canada), I get this from Dell as well but that's at work as a business customer paying for that level of service, who has a service depot 45minutes away in Toronto.

I think the last time i had to return a hard drive was the IBM death star fiasco and they tried to tell me there is no warranty since i was using them in raid 0

 

[Neb]

I've never had a bad customer experience when dealing with Intel at work or home. On the other hand when working with Dell at work it's a great experience....at home it's a coin toss if I'll get decent service or not

 

[Putz]

yeah Dell @ Work, amazing

Dell @ Home hit and miss, problem is solved when you give them your email address on the work account

 

[Neb]

Same experience here on that too, it's amazing what lengths a Dell rep will go when a large contract deal is on the line

As a side note I was once misrouted to silver support and I was surprised at the service change. I got the 20 question deal with the Tech trying to figure out if and/or what was wrong when I plainly told him that the tape drive unit was bad when the logs and dells documentation stated the same thing. After getting elevated to gold support the rep there simply asked for my address and told me the unit would be there tomorrow.

 

[Cyant]

and usually result is asking for a manger when they fail to spell my 3 letter first name after a dozen attempts.

Haha just had to point that out... =) But that's great news about the Intel Support. I am thinking about getting a G2 X25 but waiting to see OCZ Colossus benches before I do.

 

[[LYL]Homer]

Dell XPS service is primo too. Short wait time, talk to someone in the US, quick to ship out replacement parts if you know what you are talking about.

 

[zandor]

Dell XPS service is primo too. Short wait time, talk to someone in the US, quick to ship out replacement parts if you know what you are talking about.

It's amazing how much different service is if you have a higher end machine and know what you're talking about. I had a few problems with a Dell Precision Workstation a few years back. Most of the problems were disk related (the machine came with a Deathstar, and they sent a refurb Deathstar as a replacement...), but one time I got them to mail me a mainboard. I had to run home and fetch my Arctic Silver & a bottle of rubbing alcohol the day it showed up.