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This can apply to anything purchased from Dell. In my case it's about returning my 3008WFP for exchange. My 3008 has a lot of bad pixels, so I want to try to get one with a better screen.
At first, I tried Dell's online form to request the return/exchange. All I got in response were e-mails with a phone number to call. I spent over 75 minutes getting transferred from operator to operator (overseas operators who barely spoke English) before the connection was lost. During that 75 minutes, the operators said I'd need to return the 3008, at my expense, before Dell would send a replacement. That, plus all the handoffs before getting disconnected, had me pretty steamed.
Today, I called again. This time, I said my purchase was to be used for business when prompted to declare "home or business" as the intended use. Within seconds, I was talking to an English speaking rep (in Nova Scotia). I told him my pixel problem, he had me do a couple of tests, agreed that my 3008 was defective, and processed the exchange request. I was on the phone for less than 10 minutes. I'm getting another 3008 sent to me by Next Day Air. I'll send back my current 3008 in the replacement's box. All of this is paid for by Dell.
Hope this proves helpful to my fellow [H] brethren!!
At first, I tried Dell's online form to request the return/exchange. All I got in response were e-mails with a phone number to call. I spent over 75 minutes getting transferred from operator to operator (overseas operators who barely spoke English) before the connection was lost. During that 75 minutes, the operators said I'd need to return the 3008, at my expense, before Dell would send a replacement. That, plus all the handoffs before getting disconnected, had me pretty steamed.
Today, I called again. This time, I said my purchase was to be used for business when prompted to declare "home or business" as the intended use. Within seconds, I was talking to an English speaking rep (in Nova Scotia). I told him my pixel problem, he had me do a couple of tests, agreed that my 3008 was defective, and processed the exchange request. I was on the phone for less than 10 minutes. I'm getting another 3008 sent to me by Next Day Air. I'll send back my current 3008 in the replacement's box. All of this is paid for by Dell.
Hope this proves helpful to my fellow [H] brethren!!
