How to RMA?

[iqwertyi]

So, six months ago, I got all my orders to build my new computer.
But as my timing is always off, I got shipped off to the UAE on business for six months.
This totally threw a monkey wrench on my plans cause now, what was a pretty good machine, is basically obsolete and I haven't even put it together yet.

So, as I was putting things together, I noticed that one of the capacitors (at least it looks like a capacitor) on my video card is cracked. It is a Sapphire X1950XT ordered from newegg.

So, I have a friend who's works with electronics and I was going to have him look at it, but then again, this is suppose to be new and it came cracked. Now, I'm thinking what's the process of getting it RMA'd.

Do I contact Newegg or Sapphire?
What are your experiences with either one with RMA's?
Will I still be covered after six months (the warranty says 12 months) for RMA?

Thanks in advance.

 

[troisanh]

Contact egg first, must items are covered by 1yr replacement guarantee then take up mfg if that doesnt work. GL.

 

[iqwertyi]

Thanks for the advice.
Contacted newegg. Looks like I can only replace it with them if I reported it within 15 days of receipt. But they gave me a number 909-594-0597 for Sapphire. But it's saying "Alpha Micro"? Is that the same manufacturer as Sapphire?

 

[kush]

A google search of the name/phone number brings up this thread #1, #2 is a list @ Dream Hardware which brings up that number, but under Sapphire. So either Alpha Micro is Sapphire's appointed RMA handler, at least in So Cal, or they are a sub-division of Sapphire/it's parent company that does RMA's. Either way, chances are you're ok...

[edit] USA RMA email: rma@althonmicro.com. Doesn't seem to be any online RMA stuff, at least right now. The support page is 'under maintenance'.