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GPU not responding & video stuttering

Joined
Feb 25, 2014
Messages
16
Hello!

So, I rarely seek help from forums such as this one for problems conserning PC performance or rahter, lack thereof.

However, I can't seem to be able to figure this one out on my own nor with the help of Google, so I tought I'd post here and see if someone would be able to provide a solution.

As the title suggests, I'm having major problems with my GPU. I'll start by posting specs so you can get a better overall picture of the situation.

MoBo: Asus Sabertooth P67 B3
GPU: MSI Titan Black
CPU: Intel i7 2700K
RAM: 32 Gb G-Skill 1866MHz
PSU: 1200W Silverstone Strider 80Plus
Storage: PNY 120Gb (<- OS), 2x Samsung 850EVO RAID0, Kingston HyperX Predator 240Gb PCIe SSD, WD Caviar Blue 1Tb
Other: Asus Xonar Essence STX
Dual monitor setup with a 4K monitor as a main screen and then a 1080p monitor as a secondary.

Problem Description:
GPU frequently crashes while watching videos from the primary 4K screen. Videos also begin stuttering and audio loss becomes increasingly apparent the longer the video stays on screen. This only happens on the primary monitor as mentioned earlier and if I for example, downsize the browser window the video is playing on and then move it to the 1080p screen and go fullscreen with the video again, the problem dissappears.
Also as mentioned, this only happens if the video is running full screen, but everything appears to be in order if it's not.

There's also some artifacting going on before the GPU finally crashes while watching a video. The screen usually blinks white to black a few times with visible visual artifacts showing and then the GPU comes online again for a brief moment before crashing again.

Windows error reporting doesn't show any critical errors in the event log, but there are some info entries there considering Nvidia Geforce experience and Nvidia drivers.

I recently formatted all my drives, installed Win8.1 and the clean installed Win10 ontop of that so there shouldn't be any malware, viruses or other malicious programs interfering with the drivers.

I haven't noticed anything odd while gaming yet, but the performance doesn't seem to be on par with something that you would expect from Titan GPU.
For example, I ran Battlefield Hardline on the following settings:
1080p resolution
No AA
No Ambient Occlusion
Screen rendering 100% (Maximum upscaling in the game is 200%)
Low to medium texture, shadow and other settings.

I got an avarage of 55 to 60FPS, which is acceptable but not something that you would expect from my setup given that I didn't run the game on unreasonable settings or anything of the sort.

I hope that theres at least some relevant information for you guys to go on, but if not, I'll try to provide you with missing info as soon as I can. I really don't know what to do. If I was convinced that it's the card that's gone bad, I'd probably just RMA it right away.

Anyway, thank you for reading and thank you in advance for your replies.

Sincerely - Chrysalis
 
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Thats totally weird to be getting that FPS on 1080p w/ that gpu. *Edit, the upscaling just clicked in my head ;)

Are you the first owner of the card?

What is your temperature on the GPU?

*Increase your font size a bit :D
 
Call MSI see if they will RMA the card.

Hmm, I might just do that. Tho, I don't live in the US so it could possibly be kinda pricy to call abroad.

Tho as I understand, MSI has a standard three year warranty on their GPU's so that could be a valid option to just RMA.
Only downside is that if I do that I'll have to hunt down a replacement card to keep the ol' man running.
 
Call MSI see if they will RMA the card.

Yea i could understand video crashing relating to drivers, but the artifacting is usually a sign of instibility in the card itself. Im doubting youve OC'd, so id look into an rma once all other troubleshooting methods are exhausted.

Have you tried with only 1 screen plugged in?
Different cable?
 
Im doubting youve OC'd, so id look into an rma once all other troubleshooting methods are exhausted.
- Correct, I haven't OC'd the card at all during it's lifetime.

Have you tried with only 1 screen plugged in?
Different cable?
- I have tried with a single monitor. The same problem occurs.

I highly doubt the cables are the problem since both of them are brand new, not more than 3 months old at the most.

The artifacting only occurs for a split second right after the screen goes black and then, when the picture comes back on there's a message from Nvidia experience saying that the GPU stopped responding and recovered from the crash.
 
I am assuming you arent overclocking the card.
If you are, try without the overclock.


If you havent updated the driver, try that.
If you are using the latest video driver, try an earlier driver.
 
That is a whole lot of crap connected to a P67 board. Have you tried just the OS drive and the GPU, maybe the other PCIE slot?
 
I am assuming you arent overclocking the card.
Your assumption is correct. I don't overclock atm, but now that I thought about it overnight, I do recall overclocking the card earlier this year when I was running a slightlly different build. Dispite of what I said above.
However, as mentioned, I don't overclock at the moment so that shouldn't be the issue. The card was reverted back to it's factory clocks.


If you havent updated the driver, try that.
If you are using the latest video driver, try an earlier driver.
This seems to have provided a temporary solution, but I fear there are going to be other complications now. Tho I am not certain, but it seems that rolling back on the drivers solved the original issue but created another one in the process. There seems to be some noticable stuttering now using just Win10 Aero. It's nothing huge, but it is bothersome and this could possibly become a much more serious issue later down the line.
At least the crashing seems to be gone now. I went from the newest Win10 Drivers (358.50) to (355.98).

The problems with FPS while gaming was also resolved by doing this since now I get an acceptable ~100FPS on the settings listed above.
 
That is a whole lot of crap connected to a P67 board. Have you tried just the OS drive and the GPU, maybe the other PCIE slot?

You're right about my board being stuffed full of crap.
The board has worked fine until just a few months ago when one of the third party SATAIII controllers broke and I had to disable the Marvell adapter.

I haven't gone as far yet as to take the build apart and trying with your suggested setup instead, but if the issues described above persist thru the driver rollback, then I'll go ahead and try the setup you suggested.

EDIT: Booting the PC seems to have resolved the Win10 Aero stuttering which I had earlier due to re-installing older drivers.
 
You're right about my board being stuffed full of crap.
The board has worked fine until just a few months ago when one of the third party SATAIII controllers broke and I had to disable the Marvell adapter.

I haven't gone as far yet as to take the build apart and trying with your suggested setup instead, but if the issues described above persist thru the driver rollback, then I'll go ahead and try the setup you suggested.

EDIT: Booting the PC seems to have resolved the Win10 Aero stuttering which I had earlier due to re-installing older drivers.

I was asking because I've seen a very similar problem with an Asus P67 Pro board recently on a friends machine, but the board itself was bad and took the GPU, two HDD and one SSD with it when we kept trying to get it working properly (bunch of windows installations, etc). Same kind of scenario, absolutely chock-full of drives and add-in cards.
 
Regarding the Aero issue: I had that as well. I had to go manually into the windows options for performance and increase all to full.

Also, somewhat likely, given you having to disable the Marvell adapter, your board could be flaking out..

Have you tried upgrading the chipset drivers for your board??
 
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