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Gigabyte RMA experience?

K

Koble

n00b
Joined
Apr 14, 2013
Messages
21
Can anyone here share their experience with Gigabyte RMA? I sent in a 7970Ghz a month ago and the status has been "Being replaced or replacement is being tested" since just after it was received by their RMA department. I've sent an email to their services@gigabyte-usa.com address asking for an update but haven't heard back.
I have never dealt with Gigabyte RMA. The last RMA I did was with MSI and they were super fast and very communicative throughout the process. All I have received from Gigabyte so far is just an automated email that was sent out when they received the returned device.
Just wondering if this is par for the course for Gigabyte or if I should start getting worried...
 
One month is excessive, though I'm not too surprised given the current mining craze. I got my 6990 back from Gigabyte in 2 weeks.
 
Pretty much all companies are having supply issues due to the cryptocurrency craze. My 7870 RMA replacement from HIS took nearly 2 months.
 
Thanks for the feedback guys. I was afraid this was the case. I do have a few mining rigs but I was actually gaming when this one popped (honest!).
I just wish they would answer queries into when I might get the unit back. Like I said in my first post, MSI was awesome with my last RMA which is why most of my 290s are MSI.
 
I RMA'd a motherboard with them a few years ago. They weren't very communicative but I eventually got it back fixed in a week or two.
 
My 7950 is still "Being replaced or replacement is being tested," but they contacted me offering a 760 as a replacement -- I rejected, so they told me to wait until they get some more 7950s.
It took them a week to tell me that they ran out of cards. Hmm.
 
Can't say for a vid card but with mainboards they suck.

Started out while gaming and the system suddenly shut down. I hit the power button and the MB caught on fire. RMA'd it and amazingly got the same one back cleaned up with parts replaced. Plug it in, immediately catches fire in the same spot. RMA #2 and I get a older lower end model. Call them up and they say they don't have the model I have anymore and it's the top end model so the lower end one is the best they can do. I fire a email off to every exec I can find till I get a reply. Eventually they offer me a newer model that had just come out but won't work with my CPU or RAM and I have to pay $20 for the upgrade. Meanwhile I had already purchased a new board of the same model I had been running, so no issues with my hardware. About 6 months later I finally decide to use the new model MB just to find out that it is completely unstable.

I had used Gigabyte since the socket 3 days. I don't even consider them now days.
 
Id give them a call. I had to RMA 2 cards to Gigabyte in the past and they did an Advanced RMA for me. Had the replacement cards a couple of days later, no issues.
 
Johnny26 said:
Id give them a call. I had to RMA 2 cards to Gigabyte in the past and they did an Advanced RMA for me. Had the replacement cards a couple of days later, no issues.
Click to expand...

What cards were they? They're probably slow due to the shortage of AMD cards.
It's been a month since I've sent in my card.
 
Johnny26 said:
Id give them a call. I had to RMA 2 cards to Gigabyte in the past and they did an Advanced RMA for me. Had the replacement cards a couple of days later, no issues.
Click to expand...
Do you have a number Johnny26? Can't find one on their site...
 
Just wanted to give an update here. Finally just received a package from Gigabyte. They sent me a new in box 280x OC version. Almost 2 months from when I sent the bad card in and the new one arrived at my door.
I am pleased that they replaced the defective card with a comparable new version. 2 months is a long time though. I understand there was high demand for these Tahiti chips, but a little communication with a customer goes a long way in my book.
 
Did you ever sign up to their online chat so you could get some feedback?

You probably could have relayed your ticket number and seen if they could dig up the progress.
 
Wasn't aware of the online chat option. services@gigabyte-usa.com is listed at the bottom of the 2 emails that I did receive. I emailed that address 3 times asking for an update with no response.
I tried calling the number phantom posted. I waited on hold for 15 minutes before hanging up.
Ain't nobody got time for that! Anyway, I did get a new card back, so I'm not complaining about that.
Back when I was an electronics tech, we always thought it was a good idea to keep customers up to date. We had a lot of repeat business because our stuff was high quality and we took good care of existing customers so they would come back for more.
It's just good business...
 
I've been chatting with Gigabyte for years but they did recently change the way it works.

You now have to sign in to join to email them for feedback, questions or issues.

No different really then signing up for forums such as here.

They have generally responded back with questions within a day so I'd say they are prompt.
 
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