Gecube consumer fraud?

B

Bastek

Weaksauce
Joined
Oct 19, 2004
Messages
69
I'm very upset with Gecube and their false advertisement policy.
I've just received my Radeon x1600pro 256mb, AGP, Dual DVI card from Newegg.
http://www.newegg.com/Product/Product.asp?Item=N82E16814241016
My main reason for buying that is the dual dvi outputs. Inside the sealed box is a card with a single Dvi + Vga. I thought that was a mistake from Gecube packaging, but:
The box clearly shows a picture of a dual dvi card.
The word "Dual" has been covered with a sticker that says "CRT".
The phrase "Dual Digital Output" has been marked out with a black marker.
The users manual shows a dual dvi card.
All model and part numbers are correct, There is no mistake here.
Newegg had one more complain in this isssue, and was fast to arrange a full refund.
Now i was thinking about trying the 512MB dual dvi version, but this is not a company i can trust anymore.
 
They didn't even include a VGA->DVI adapter? I had a similar problem with an XFX 6600GT but since they included one of those it solved the problem.
 
Aelfgeft said:
They didn't even include a VGA->DVI adapter? I had a similar problem with an XFX 6600GT but since they included one of those it solved the problem.
Click to expand...
It is not possible to convert VGA (D-sub, analog signal) to DVI-D (the -d stands for digital, I think) without an A/D converter. While it is possible to get cheap A/D converters, it is quite likely that the one in a peron's LCD is better than the 'free' converter that most manufacturer's would include in their box. Also, the reason to want DVI-D is to remove two conversions: D/A in the VC and A/D in the monitor.
 
Didn't wake up properly this morning. Reverse the VGA and DVI in everything I said. And get me a cup of coffee with hot sauce. :eek:
 
Return it for a full refund + shipping. That's bullshit, even if you dont need the DVI output, you should get what you paid for.

Try through newegg first, and then gecube. If they dont respond file a report with the BBB. This is what the BBB's for.
 
Aelfgeft said:
Didn't wake up properly this morning. Reverse the VGA and DVI in everything I said. And get me a cup of coffee with hot sauce. :eek:
Click to expand...
he wanted dual-DVI, got single DVI, single D-sub. D-sub -> DVI not possible for cheap.
 
Bastek said:
I'm very upset with Gecube and their false advertisement policy.
I've just received my Radeon x1600pro 256mb, AGP, Dual DVI card from Newegg.
...
Click to expand...
I've seen plenty of DL-DVI+VGA advertised by retailers as Dual DVI, so I always check to see that they haven't made a mistake. But this is the first I have heard of the manufacturer making that particular mistake! Very poor.

By all means complain to GeCube (they may give you something gratis for you being put-out ... ); but ultimately, if they don't make a make a dual DVI Radeon x1600pro 256mb, AGP, there is a limit to how much it is worth complaining to them.

BTW most consumer protection laws/regulators will be fairly forgiving of a genuine mistake by the maker and/or seller.

It wouldn't surprise me if you were to look really really closely at the photo, you'd see that it is actually a PCI-E part -- basically they could have used too much pre-existing material from a PCI-E part when doing the package for the AGP part. I've seen similar sorts of things happen before. It is not an excuse by any means, but it would explain how it happened.

Adrian
 
Well, Gecube wont answer back. I have sent the board back to Newegg, and ordered the XFX x6800xt 256 AGP, as this seems my only option for dual DVI. There is a talk about a ATI x1650pro AGP, but i can't find it for sale anywhere. This is a lesson for me, to stick with well respected mfg names for my future comp upgrades.
 
actually if you click on the link it shows an AGP card with 2 DVI ports and ultimately it is Neweggs responsibility to post accurate pics of the products it sells!
 
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