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FSP RMA experience

K

koolaidkitten

Gawd
Joined
Apr 28, 2006
Messages
632
Just wondering if anyone else has experienced RMA process with FSP. So far im not impressed. It has been two days and I still haven't got a request confirmation or a RMA number. Every other company I have dealt with has gotten back with me within 24 hours.
 
XFX take their sweet time as well. I had an RMA that took 6 months because they gave me a wrong address (or they moved location, as was the case). Corsair, on the other hand, were really good, but slow to update details or tell me what was going on. Once they received my faulty RAM, I heard nothing after that, until a DHL box showed up on my doorstep with some replacement RAM.

MSI were good as well, submitted RMA, approved on Monday, sent the card that day, got replacement that Friday. No questions asked. Best experience so far.
 
FSP RMA process goes a lot smoother if you complain to someone on one of their represented forums.

I'm kinda surprised there are still people around here who use FSP PSUs... after all the hate the Epsilon platform got.
 
I dont know about US but here FSP is known to be a trusted name after corsair and seasonic.
 
FSP and Sparkle are kinda crap here in the US. The new Aurums look alright, but I don't know if I trust the build quality yet.
 
LinkinMcOwnage said:
XFX take their sweet time as well. I had an RMA that took 6 months because they gave me a wrong address (or they moved location, as was the case). Corsair, on the other hand, were really good, but slow to update details or tell me what was going on. Once they received my faulty RAM, I heard nothing after that, until a DHL box showed up on my doorstep with some replacement RAM.

MSI were good as well, submitted RMA, approved on Monday, sent the card that day, got replacement that Friday. No questions asked. Best experience so far.
Click to expand...
+1 Corsair.

MSI does seem to have good turn around, the only part that concerns me is they won't ship spare parts out. If your chipset fan or GPU fan fails they make you send in the whole thing to get it fixed. Seems a bit extreme to risk damage to a card just to replace a fan, and you apparently can't find them for sale anywhere.
 
I eventaully got my RMA # by calling them. They said their web submit form was broken.
My PSU got to their facility 4-12 it is now 4-19 and I still haven't heard anything from them. When I had a OCZ PSU die on me they got back to me the day after it arrived at their facility, then the day after that they already had my new one on its way. This kind of wait during downtime sucks.
 
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