EVGA step up starting to...

No, you cannot stepup to 2 cards.

The stepup program works only so that you can stepup One card for One card regardless of the value of your current card in relation to the new one. When stepping up in such a manner the only thing you will pay for is shipping. Nonetheless you cannot stepup from 1 expensive card to 2 lesser expensive ones. I hope that this has been clear and helpful enough to support your request.:D
 
I've done many step-up's with EVGA.. Always a smooth easy process!
 
Interesting, as of this morning, the EVGA website shows them in stock again.

However, the automated system still sent me a second request for the invoice, after I'd already sent it to them.
 
ekierce said:
Interesting, as of this morning, the EVGA website shows them in stock again.

However, the automated system still sent me a second request for the invoice, after I'd already sent it to them.
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maybe try sending your invoice again...this time with name and serial # attached.
 
Timbowens said:
...piss me off.

Yesterday, I initiated my step up process to go from a 8800gts 320 to a 8800gt. I got two emails from EVGA, one acknowledging I started the step up, and another one saying it was accepted and I needed to email or fax a copy of my original invoice to them

So I fax over my original invoice, immediatly, and I thought that was that. Well, I didn't get an email today saying they got it, but I figured it might be a while.

So I called just to see how long it would be. When I talked to the guy on the phone he didn't seem to be interested in helping me, and when I told him I faxed something in and I wanted to know if they got it. He told me he would check, and he did. He told me he didn't get it.

My question is, how the hell did he know what fax I sent in? I didn't give him my name or anything. All I told him was yesterday it said I was in the queue as number 15, and I'm still there today. I don't even think he heard me.

Also, the emails I got didn't say to add anything on the invoice so they could associate it with my account. So how do they know, when my invoice comes in, which step up it belongs with.

Unless I'm missing something their process is half assed.
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do yourself a favor, go to the evga site, click on support, look on left side of page and click on Edit/View my Products

there you will see where you registered your product and there will also be a "Upload Invoice" option below each product, simply get the invoice into a jpg (scan it if it's a paper copy or simply attach a jpg of the email invoice) and upload it, then you're done, you dont have to rely on someone else to get an unreliable fax ;)
 
If you upload you invoice before its your turn when you stepup they can look at it and not request for you to send it in again.
 
nobody_here said:
do yourself a favor, go to the evga site, click on support, look on left side of page and click on Edit/View my Products

there you will see where you registered your product and there will also be a "Upload Invoice" option below each product, simply get the invoice into a jpg (scan it if it's a paper copy or simply attach a jpg of the email invoice) and upload it, then you're done, you dont have to rely on someone else to get an unreliable fax ;)
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RussianHAXOR said:
If you upload you invoice before its your turn when you stepup they can look at it and not request for you to send it in again.
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i just did this in anticipation of stepping up before Dec 10th. *crosses fingers for new high end card*

thanks for the tip nobody_here and RussianHAXOR.

FYI, only allows you to upload jpeg files...not pdf. I just printscreened my newegg invoice...hope this is sufficient.
 
Porter_ said:
i just did this in anticipation of stepping up before Dec 10th. *crosses fingers for new high end card*

thanks for the tip nobody_here and RussianHAXOR.

FYI, only allows you to upload jpeg files...not pdf. I just printscreened my newegg invoice...hope this is sufficient.
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you're welcome and yes, the SS from the Newegg invoice saved in jpg format and uploaded is perfectly fine, that's how i did mine ;)
 
Porter_ said:
maybe try sending your invoice again...this time with name and serial # attached.
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The invoice has my name on it. The serial number is already associated with my name and the product is registered to me.

The FACT is that I replied to their e-mail (which has all my information in it) and attached the invoice as they requested, TWICE. There is a flaw in their system which sends out the e-mail again.

They have my information, they've had it previously. They just need to read their e-mails and check their fax machine, they have my invoice in numerous formats.
 
Jasonx82 said:
I've done many step-up's with EVGA.. Always a smooth easy process!
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Welcome to the EVGA Step-Up™ Program. In order to give our customers the greatest amount of flexibility when purchasing EVGA video cards, we have instituted the EVGA Step-Up™ Program. Participants will be allowed,!!!FOR ONE TIME ONLY!!!, to trade in their existing EVGA video card and upgrade to a select greater performing video card. Not all customers will be eligible for this program. :confused:

Someone please clear this up
 
Scottig said:
Welcome to the EVGA Step-Up™ Program. In order to give our customers the greatest amount of flexibility when purchasing EVGA video cards, we have instituted the EVGA Step-Up™ Program. Participants will be allowed,!!!FOR ONE TIME ONLY!!!, to trade in their existing EVGA video card and upgrade to a select greater performing video card. Not all customers will be eligible for this program. :confused:

Someone please clear this up
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He is saying he has done many step-ups, not that he step-uped the same card multiple times.
 
Aight well lets say that EVGA comes out with a 8800GX2 and its $599 what do I pay to step-up to that if my 8800GT Superclock cost me $252 shipped from NCIX. Also when does the 90 days start. Order date? Ship Date? Register Date?

sorry for all the questions. this is the 1st EVGA i have bought
 
Scottig said:
Aight well lets say that EVGA comes out with a 8800GX2 and its $599 what do I pay to step-up to that if my 8800GT Superclock cost me $252 shipped from NCIX. Also when does the 90 days start. Order date? Ship Date? Register Date?

sorry for all the questions. this is the 1st EVGA i have bought
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I believe it would be $599-$252 (if thats what you payed for the card and not shipping, I believe they dont take off what you payed in shipping fee's). And they start it from the date that your invoice says it was purchased whihc is usually the day it was shipped I think.
 
Scottig said:
Aight well lets say that EVGA comes out with a 8800GX2 and its $599 what do I pay to step-up to that if my 8800GT Superclock cost me $252 shipped from NCIX. Also when does the 90 days start. Order date? Ship Date? Register Date?

sorry for all the questions. this is the 1st EVGA i have bought
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Order date, make sure you register w/in 30 days or you won't get the step-up/lifetime warranty.

$599 - $252 (maybe less if they don't count shipping) + shipping cost = What you pay to step-up.
 
ekierce said:
The invoice has my name on it. The serial number is already associated with my name and the product is registered to me.

The FACT is that I replied to their e-mail (which has all my information in it) and attached the invoice as they requested, TWICE. There is a flaw in their system which sends out the e-mail again.

They have my information, they've had it previously. They just need to read their e-mails and check their fax machine, they have my invoice in numerous formats.
Click to expand...

There is a flaw, and it is annoying. I've faxed them over my invoice twice, uploaded it, and emailed it twice.

Not to mention the first email I got with instructions made no mention of including my serial number on it.
 
jmackay said:
Order date, make sure you register w/in 30 days or you won't get the step-up/lifetime warranty.
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is this true? i just registered last night, which was 50 days from date of purchase and my account on thier webist shows that i can still step up. It says that i have 40 days left to do so. am i going to run into problems if i actually submit a step up form?
 
Timbowens said:
There is a flaw, and it is annoying. I've faxed them over my invoice twice, uploaded it, and emailed it twice.

Not to mention the first email I got with instructions made no mention of including my serial number on it.
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Bingo.

Here's the e-mail they send:

EVGA is happy to announce that your Step-Up product, 512-P3-N801-A1, is ready for processing. At this point you must fax in a copy of your purchase receipt to 714-528-4501 for us to confirm against your current Step-Up information.

You may also mail the invoice to
ATTN: Step-Up Request
2900 Saturn Street Suite B
Brea, CA 92821

Or, you may also email us an electronice invoice/receipt at StepUp@evga.com.

Once that information has been approved we will contact you and let you know that you may pay for the Step-Up.

If your current information does not match your receipt then we will contact you to let you know that we will be adjusting your price accordingly. If you have any questions you can email mikef@evga.com.

Thank you,
Mike F.
Customer Service Supervisor
mikef@evga.com
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I see no reference to serial number anywhere in the e-mail.
 
Porter_ said:
is this true? i just registered last night, which was 50 days from date of purchase and my account on thier webist shows that i can still step up. It says that i have 40 days left to do so. am i going to run into problems if i actually submit a step up form?
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I'm pretty sure it applies to step-up as well, there are a few things that say "Register Now" when you open the box...

All EVGA Products purchased ON or AFTER November 1, 2006 MUST be registered within 30 days from ORIGINAL DATE OF PURCHASE to receive limited lifetime warranty. (All products not registered within 30 days will ONLY receive a 1 year limited warranty.)
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jmackay said:
I'm pretty sure it applies to step-up as well, there are a few things that say "Register Now" when you open the box...
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well that blows balls. damn me and my procrastinating nature! :D
this must only apply to the warranty and not the step up program?
 
yeah, just relax guys everything will eventually get itself worked out and
you should all feel a little gratitude that Joe is even on this message board
trying to help everyone out! i cant imagine how busy he is normally, let alone
handling this new card launch!

seeing Joe on this board gives me some extra comfort knowing that a company
cares enough about its customers to post here and check back often to keep
reassuring that everyone will be taken care of. posting his personal email address,
let alone his phone is fantastic and shows true customer commitment!

im just starting to build a new system and havent picked a card yet, but i can
tell you it will be an evga when im ready to buy! the step up program is one of
the best marketing ideas i have ever seen!

thanks for helping everyone out Joe, keep up the great work!!
 
ekierce said:
Bingo.

Here's the e-mail they send:



I see no reference to serial number anywhere in the e-mail.
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thats because that email was in reference to a step up, when you register it when you buy it you enter the serial number, and then upload your invoice, that way when it is time to step up all you have to do is make sure your shipping address is correct and they have everything else they need

i dont understand the confusion
 
EVGA MODS UNITE! ;)

I agree with nobody, just upload the invoice when you buy the card because that way you dont have to worry about faxing anything in.:D
 
nobody_here said:
thats because that email was in reference to a step up, when you register it when you buy it you enter the serial number, and then upload your invoice, that way when it is time to step up all you have to do is make sure your shipping address is correct and they have everything else they need

i dont understand the confusion
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The guy I was responding to said that I should have included my serial number with the invoice I e-mailed. That's obviously not necessary. Thus the posting of the e-mail.

I don't understand why you're confused.

BTW: Joe took care of everything regarding the invoice. Now I'm just waiting for the payment to process, etc.
 
Thanks everyone for your support during this very busy time, we are moving fast over here to support everyone.

I have also made some changes to the emails that go out to better explain things based on some of the feedback, I value everyone’s feedback better help the community and our level of service to the users.

Also, i suggest if you can upload a copy of your invoice, its much faster for us to get your approval rather than email or fax and its tied directly to your account.

Thanks again everyone,

Joe Darwin
 
ekierce said:
I don't understand why you're confused.

BTW: Joe took care of everything regarding the invoice. Now I'm just waiting for the payment to process, etc.
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LOL, no worries man, i was never confused, i have successfully registered and stepped up in the past with no problems :D
 
this is a great example of why i would never work in customer service or any kind of people service. life is too short and there isnt enough money in the world to have to deal with arrogant petty people all day. wow man you should get a medal. formal complaint lmao.
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When I was a supervisor for BellSouth FastAccess, "formal complaint" was synonymous with "recycle bin". I'd get more than 5 complaints in a day for my entire team of agents. I knew which agents I was going to have issues with by their own attitude. I didn't need a customer to email me and tell me about it.

For every customer like that guy who wants to file a complaint, I had 10 other glowing reviews for the same agent. People have bad days. You have bad days. I bet it affects your work too.
 
ekierce said:
He, being the biggest wise ass I've dealt with at any "service" department in years said "that means there's 93 people in front of you.". . . I'd love to slap this twit upside the head.


He couldn't give me one single piece of useful information, and was a complete ass throughout the call. I'm tempted to call back and ask for a supervisor.
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I would've told him over the phone he was a complete ass hat. I hate CSER people like that.
 
after seeing joe's presence in this thread i emailed him a question regarding my step up eligibility. He was helpful and responded quickly. this is my first evga card and so far i'm very impressed with their support.
 
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