Evga customer service

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sticky2

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Jan 2, 2005
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Just wanted to make a point about Evga's customer service. I have 2 6800 ultras in SLI. For whatever reason, one of them went out. I bought these 2 years ago, so I wasn't sure what kind of warranty I still had.

Anyway, I went on their website and to my suprise they had no problem replacing the card. I went through the RMA process which was simple and straight forward. I was going to ship my card to them when I realized they were located right down the street from me.

I walked in, handed my paperwork and my card and they accepted it. The manager informed me that even if I live next door next time to ship anything as they need records but they didn't hassle me. They took my card, and will be shipping me a new one on Monday.

A very pleasant experience and it makes me glad as when I bought the cards I paid close to 800 a piece so their warranty program is excellent and I think I will be sticking with them in the future.

On a side note: I could have literally drowned in the amount of 7800 GTX's they had in there. I thought about grabbing a stack and running, but hey, they treated me nicely ;)
 
sticky2 said:
Just wanted to make a point about Evga's customer service. I have 2 6800 ultras in SLI. For whatever reason, one of them went out. I bought these 2 years ago, so I wasn't sure what kind of warranty I still had.

Anyway, I went on their website and to my suprise they had no problem replacing the card. I went through the RMA process which was simple and straight forward. I was going to ship my card to them when I realized they were located right down the street from me.

I walked in, handed my paperwork and my card and they accepted it. The manager informed me that even if I live next door next time to ship anything as they need records but they didn't hassle me. They took my card, and will be shipping me a new one on Monday.

A very pleasant experience and it makes me glad as when I bought the cards I paid close to 800 a piece so their warranty program is excellent and I think I will be sticking with them in the future.

On a side note: I could have literally drowned in the amount of 7800 GTX's they had in there. I thought about grabbing a stack and running, but hey, they treated me nicely ;)
Click to expand...

Cool !! Good to here a company stands by their products !! I have had similar luck w/ BFG in the past.. Hearing good things like this bumps eVGA up on my list for future purchases.. Thanks for the 411..
 
Shame they didn't give you one of those 7800's. :(

I thought a 6800Ultra would be pretty scarce. ; /
 
eVGA and BFG is probably the best nVidia card manufacturers out there :D

I've bought 4 VGA cards from eVGA. They got excellent customer service.

From what I hear BFG is also quite good.
(From what I heard, BFG started specifically to support the gaming consumer,
is that right?)
 
That's very good to hear, but you should plan an elaborate and obscene heist of the GTXs.
 
topaimz said:
From what I hear BFG is also quite good.
(From what I heard, BFG started specifically to support the gaming consumer,
is that right?)
Click to expand...

Definitely.. The majority of their cards come factory overclocked and they offer 24*7 tech support.. I RMA'd a card with them at 3AM EST one time and got an actual tech on the phone !!
 
Definitely.. The majority of their cards come factory overclocked and they offer 24*7 tech support.. I RMA'd a card with them at 3AM EST one time and got an actual tech on the phone !!
Click to expand...

Wow... Either that tech's name is Rupinder or his got no life, lmao :p
Either way, thats a pretty encouraging statement to go BFG.
 
I was one of the lucky few to have gotten a 6800 Ultra Extreme. Back then they had a monthly(or weekly...can't remember) contest that allowed the winner to 'buy' an Extreme. Anyway, never overclocked, the card decided to die a few months ago. They are out of production so I had the option to either get a 6800 GT in PCI-e or a 400 dollars eVGA store credit. I chose the latter and upgraded my computer to an PCI-e compatible system. Needless to say it was hard to find a mobo that had SLi and supported my lowly 64 3200+ chip.

It was not without trouble. My emails were replied with copy and paste. I sent replies each time until they gave me a number and a contact.

EDIT: I used the 400 eVGA bucks to get a 7800 GTX for 150 bucks.
 
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