Does HGST do advance replacement?

[Franko]

Considering buying some HGST 6TB drives during the Black Friday/Cyber Monday fun. Can anyone confirm or disprove that advance replacement will be available if a drive fails? This is a big deal to me as I don't keep cold spares for my home array around.

Thanks.

 

[zaniix]

Only if you pay for it

https://www.hgst.com/sites/default/files/pdfs/HGST_SSD_Hardware_Support%20_Overview_SO01c.pdf

"Premium Support, Advanced Replacement Service and Non-Return Service are additions to Warranty
Support and require the payment of the applicable fees.
Customers who purchase Premium Support will have access to the web support portal. The portal will have
the latest bug fixes, firmware/driver updates, best practice guides and documentation at a single convenient
location. The HGST product line web support portal also provides access to benchmarks, FAQ’s, solution
guides, and the knowledge base.
To register, go to:
http://www.hgst.com/support/flash-solutions/user/register
Upon confirmation, requests will be handled within one business day.
Once you have your account, please login at:
http://www.hgst.com/support/flash-solutions"

 

[Franko]

Thanks for the info.