Dell 2407-HC Ghosting Issues

A

asodamiac

n00b
Joined
Jan 29, 2008
Messages
27
Hey folks,

I'm sure this has been discussed plenty of times before, but the search function is down and I looked through the first 20 pages with no avail.

I've been hearing a lot of people having the ghosting issue, and apparently Dell has already acknowledged this and said that they would NOT be repairing these displays or offer a fix any time soon.

However, some people have said that they do NOT have the ghosting issue. So in light of this, how many of you own this display and DO NOT have ghosting issues?

I just placed an order for one and Dell's customer service rep said that I could return it for a full refund and also that Dell would pay for shipping both ways. It's free to try, so why not. However, if you do not have ghosting, could you please post your RGB settings or other things you may have down to remedy the issue?

Thanks!
 
I cant say much about the ghosting. But watch out for the "Dell rep said" thing. Yeah you can return and exchange monitor - but Dell might take a month or more to refund you if it gets to that. I returned a 2000wfp and it was a 2 month, 2 dozen call, 30 hours on the phone adventure. Their accounting was a mess and even Security and Exchange Commision fined them for it. Think of Dell like potential quicksand and dont give them your money unless you can go without it for 6 weeks or so.
 
I just got my HC, mad in JANUARY 2008, A00, and ghosting is an issue i have noticed, very slightly tho, doesnt bother me, i will use this intill 2408 comes out, and i will do a warranty exchange. :D
 
Hey gar818, could you please explain the warranty exchange bit? I've signed up for the 5-year advanced exchange program, but I'm not sure if this includes upgrading to the newer display models.

According to the customer service rep, I have 21 days to return the product for a full refund. If the 2407-HC doesn't work for me, I'll return it and wait for the 2408.

Thanks!
 
Update: My order for the 2407-HC was not processed because of a "pricing error." At least thats what a customer service rep said over an e-mail. I'm not sure what kind of error it is, seeing as the price is still $599 on Dell's website (what I paid for).

Man, Dell's customer service is looking pretty bad at this point. I had to call and e-mail Dell to see what the hold up was in order for them to tell me about this pricing issue. On top of that, they aren't repairing these faulty 2407-HC displays?

Bleh.

With all that complaining, I am now looking forward to a 2408 :p. Hopefully some of the display issues are resolved, though I'm not counting on their customer service to become better in the next few weeks :)
 
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