Hi,
Let me preface this with saying that I know this may not be the correct forum for this post. I just can't seem to figure out where to put this and I would really appreciate some advice.
I ordered a Dell 2405FPW in January, the USB ports were broken, I ordered a replacement. They said the replacement would ship overnight, which was great because I was leaving to go travelling. Didn't arrive till after I was gone, I left instructions for my brother to test the new one and send back the old one. I got back from my trip to find that the monitor had not been sent back because dell did not supply an airbill (which they said they would). It has now been over two months, I have heard nothing from dell and I still have this boxed 2405FPW.
My honest side forced me to call dell to try and remedy the situation, I have been disconnected, rerouted to india, and every other trick in the book Dell CS likes to pull. Bottom line, no one has sent me an airbill, I have never even gotten far enough with them where they are taking my information. Do I just keep this monitor and say fuck dell or keep trying to contact them, maybe contact my company's dell business rep?
Any advice will be very much appreciated, I just have no idea how these things are handled and how this has fallen under dell's radar.
miks
Let me preface this with saying that I know this may not be the correct forum for this post. I just can't seem to figure out where to put this and I would really appreciate some advice.
I ordered a Dell 2405FPW in January, the USB ports were broken, I ordered a replacement. They said the replacement would ship overnight, which was great because I was leaving to go travelling. Didn't arrive till after I was gone, I left instructions for my brother to test the new one and send back the old one. I got back from my trip to find that the monitor had not been sent back because dell did not supply an airbill (which they said they would). It has now been over two months, I have heard nothing from dell and I still have this boxed 2405FPW.
My honest side forced me to call dell to try and remedy the situation, I have been disconnected, rerouted to india, and every other trick in the book Dell CS likes to pull. Bottom line, no one has sent me an airbill, I have never even gotten far enough with them where they are taking my information. Do I just keep this monitor and say fuck dell or keep trying to contact them, maybe contact my company's dell business rep?
Any advice will be very much appreciated, I just have no idea how these things are handled and how this has fallen under dell's radar.
miks