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Dell 20.1" FP2001 Experience

M

Moosh

Gawd
Joined
Dec 10, 2000
Messages
802
Hello. It seems like this has been the talk of the town lately. I just want to give you my own personal experience with it. I saw that Dell was selling the Dell 20.1" flat panel monitor for $1000 with 20% off on their Small Business site and bought it on Saturday I believe. It came out to $847 after tax with free shipping. Today Tuesday, I received it which seemed very fast. I opened it up, first impression was that the stand was really heavy. I guess they didn't want to take any chances with the monitor falling over. This thing has 4 USB ports, might come handy some day. Anyway, I hooked it up to my computer via the DVI connector and I connect the analog connector to my KVM switch which leads to my Win2k3 server. So far I have absolutely zero dead, burned, discolored or otherwise abnormal pixels. I played Quake 3, Unreal Tournament, and Need for Speed Underground and noticed that this SOB feels as fast as my NEC Flat screen CRT did. I also noticed that it is SIGNIFICANTLY faster than my uncle's Sony 17" flat panel monitor. This is the one he has I believe:

Link didn't work. This is the model I think: HS-model 17" Flat Panel LCD
SDM-HS73/L

The Sony I could tell was having a tough time keeping up with the fast paced games but this Dell didn't seem to have that issue. I had to increase the text DPI to 120 in the advanced display properties, and increased the icons to the large setting in order to view them easier. Everything on the desktop seemed small at 1600x1200. Here is a picture of how it looked before I increased the font and icon sizes:

Before

After

The colors of the desktop look perfect. The picture is very clear and sharp. The buttons on the monitor are the best setup I have ever seen. The onscreen menu's look really nice, not cheesy like most monitors I have seen.

If you have been thinking about getting this monitor then my recmmendation is to get it. At this moment in time I give this monitor 10 stars. The only annoying thing about it so far has been that I cannot find any documentation telling me how long the warranty lasts. If anyone has any links that show this information please let me know. Thanks! :)
 
3 years warranty on parts and labor.
I'm glad you like it.

I'm waiting for my 3rd one to arrive. My first 2 of them have backlight issues..
 
Glad to hear that there is another very happy customer of this monitor who was not swayed by the bad reviews seen here (like me) Nice pics to go with it too.

Thanks to Enyceexdanny we now have the warranty info which I was not sure of either, thanks.

Still lovin my Dell 2001fp
 
Originally posted by enyceexdanny
3 years warranty on parts and labor.
I'm glad you like it.

I'm waiting for my 3rd one to arrive. My first 2 of them have backlight issues..
Click to expand...

Do you have a link to somewhere on the Dell website that states this information? I want a written copy because I don't want to get screwed over someday. Thanks
 
Originally posted by Moosh
Do you have a link to somewhere on the Dell website that states this information? I want a written copy because I don't want to get screwed over someday. Thanks
Click to expand...

There are no information clearly stating exactly which monitor has how many years of warranty. But the general warranty information can be found here.

But I've confirmed with many Dell reps and supervisors that it is indeed 3 years if you buy from Dell directly. Not so sure about buying from ebay or etc. Although from my knowledge (after confirming with various Dell reps), even if you buy from other sources than Dell - as long as you know the original purchasers information (name, address. customer number, phone number), you can still receive 3 years warranty.
 
i would really love to get aone of these moniters but im currently running a NEC Multisync FE1250+ 22 Inch moniter and i havnt seen another moniter pull me away from it, i do mostly gaming so 1600X1200 and highest refresh rates have kept me in the CRT market.
 
AHH, just did some research wish the Refresh rate was at least around 75Hz at 1600X1200
Diagonal Size: 20.1"
Viewable Size: 20.1"
Display Type: Flat panel display/TFT active matrix - desktop
Depth: 9.67"
Height: With stand: 25" (fully extended in portrait mode), 18" (compressed/locked in landscape mode)
Weight: 18.72 lbs (with stand and head)
Width: 17.6"
Image Max H-View Angle: ± 88° (typical)
Image Max V-View Angle: ± 88° (typical)
Analog Video Format: Analog RGB
Analog Video Signal: 0.7 Volts ± 5%, 75 ohm input impedance
Cable(s) included: 1 x 15-pin D-Sub and 1 x 24-pin DVI-D cable
Color Support: Yes
Compliant Standards: ENERGY STAR®
Connectivity Technology: Cable
Digital Video Format: DVI-D TMDS
Dot Pitch: 0.255 mm pixel pitch
Enclosure Color: Midnight Gray
Factory Preset Resolution Modes: 720x400 @ 70.1 Hz, 640x480 @ 59.9 Hz, 640x480 @ 75 Hz, 800x600 @ 60.3 Hz, 800x600 @ 75 Hz, 1024x768 @ 60 Hz, 1024x768 @ 75 Hz, 1152x864 @ 75 Hz, 1280x1024 @ 60 Hz, 1280x1024 @ 75 Hz, 1600x1200 @ 60 Hz
Front Panel Controls: Input Select, OSD Menu and Select, Minus (-) and Plus (+), Brightness / Contrast, Auto Adjust, Power Button and Indicator
Image Brightness: 250 cd/m2 (typical)
Image Contrast Ratio: 400:1
Lamp Type: CCFL (6) edgelight system
Max Operating Temperature: 95°F
Max Resolution: Up to 1600x1200 Pixels
Max Sync Rate (V x H): 76 Hz x 80 kHz
Min Operating Temperature: 41°F
Port(s) Total ( Free ) / Connector Type: 1 x 15-pin D-sub, 1 x 24-pin Digital DVI-D, 1 x S-Video, 1 x Composite Video, 5 x USB (1 Upstream and 4 Downstream)
Power Consumption Operational: 90 W (max. with USB and Soundbar)
Power Consumption Operational ( Standby : Less than 3 W Avg. (Active-off mode)
Video Input: Analog RGB, Digital DVI-D TMDS, S-Video, Composite Video
 
When you're using an LCD, there's no need to worry about refresh rates..
LCD's don't constanly refresh like CRTs. A 60hz refresh rate for an LCD will basically feel the same as 85hz or more on a CRT.
So, that shouldn't hold you back.

Also, since the new 16ms panels have very minimal ghosting - that shouldn't hold you back either.

Finally, the price is just about right for such monitor. So the price shouldn't really hold you back either. (22" DP2070sb-bk (20" viewable) goes for approximately $650, the 2001fp is currently $750 (20" viewable) which is not bad at all.)

I previously owned the Mitsu DP2070sb-bk and I can honestly tell you that once you experience the 2001fp for a couple of minutes -it'll be hard to look at a CRT again.

That doesn't mean an LCD is better than a CRT.
For all professional graphic work where accurate color reproduction is mandatory, definitely a CRT monitor is a winner, but once you take a look at the crispness of pictures and text on this screen... It'll leave you in awe. =)

My occupation as a graphic designer didn't stop me from keeping this monitor. (As long as the 4th replacement has no issues)

Although I just wish the defect rate wasn't so high. 4th replacement on its way... Very frustrated.... Other than that, it's all gravy...

Just my 2 cents.
 
Buy one, and return if you don't like what do you have to lose? Nothing ventured nothing gained. I stayed away from LCD due to ghosting, that was my mistake!

Now I play Halo all night and love it, no ghosting in my eyes.
 
Originally posted by Marcdaddy
Actually the ghosting is what im really worried about, id like to see one in action
Click to expand...

Only way to see it in action is if you buy it, or check out a friends.
but don't rely on screen caps though.

Honestly, I think you'll be satisfied with it. I'm very picky when it comes to ghosting and etc. So when I say it ain't bad at all, it probably won't be to you also. I'm not saying it's free of any ghosting, just that it's minimal..not enough to notice.

Just as ramfart said, you can just return within 30 days for a full refund. So there's nothing to lose.

I was planning on returning it if I'm not satified, but I've decided to keep it as long as they send me a non-defective monitor.

Although I can't reveal how much compensation I received yet, because of the troubles Dell has given me a hefty compensation. I will let you know once it's all processed and finished. ;)
 
Think i might jump on the bandwagon since you fellow Hard Ocpers are praising so highly.
 
Will Dell refund the cost of shipping it back if you are sending it back for a defect (too many stuck pixels, or the backlight problem, etc.)?

I'd like to grab one since they're back down to $750, but the backlight leakage would really bother me since I watch alot of DVDs on my PC.
 
Originally posted by Toth
Will Dell refund the cost of shipping it back if you are sending it back for a defect (too many stuck pixels, or the backlight problem, etc.)?

I'd like to grab one since they're back down to $750, but the backlight leakage would really bother me since I watch alot of DVDs on my PC.
Click to expand...

Dell covers the shipping back. They have airborne (or whichever carrier they prefer for your location) pick it up from the address specified.

Also, the turnaround time is pretty quick. Let's say you have a problem and call in for a replacement, they will ship it out next day via overnight (for me atleast). So you'll have the replacement in about 2 days.

But you have to be ready to be on hold for a while and trying to communicate with some of the CS reps in India is a pain.

The good thing is that if you complain enough Dell will compensate you in some way.
Since they're replacing mine for the fourth time, they've compensated me pretty well.
 
Originally posted by Moosh
The only annoying thing about it so far has been that I cannot find any documentation telling me how long the warranty lasts.
Click to expand...

welcome to the wonderfull world of Dell.

the funny thing is, even their own customer service reps dont know how long the warranty is and they're the ones that are selling the damn things. :p

I say that because depending on who you talk to and if he or she sounds like they are wearing a white towel around their head (Indian customer service reps) , the warranty can be from 1 to 3 years.

again, depending on who you ask and if/when they can speak a lick of english. :D
 
I ordered my 2001FP's from Dell in the UK, and it clearly states on my invoice that the warranty is for 3 years.
 
Haha - Indian tech support - I just talk to them in Hindi:D
pwned

Congrats on the monitor.
 
Originally posted by enyceexdanny

Just as ramfart said, you can just return within 30 days for a full refund. So there's nothing to lose.
Click to expand...

So anyone is eligible for the 30 day FULL refund? There's not a restocking fee or anything? And they'll pay for return shipping if you're not satisfied?
 
Originally posted by bobn4burton
So anyone is eligible for the 30 day FULL refund? There's not a restocking fee or anything? And they'll pay for return shipping if you're not satisfied?
Click to expand...

They have the full money back guarantee for 30 days, but I'm not sure if they pay for the return shipping.

If it's defective and you need to exchange , they definitely do - but I'm not sure about it if you're just returning it because you don't like it.

You can try to call dell regarding that specific question.
:D
 
Originally posted by enyceexdanny
They have the full money back guarantee for 30 days, but I'm not sure if they pay for the return shipping.

:D
Click to expand...

Well...it looks like you might have to pay for your own shipping. However, I found this on their website under their "Total Satisfaction" policy:

"A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or credit. "

So now I'm wondering if I got this monitor through Small Business to get the 749 deal and for some reason I didn't like it and wanted to return the monitor...could they make me pay the 15% return fee? It looks like they technically could. I guess you may get lucky and have a customer service person waive that fee. Am I reading this wrong...or does this sound right?

Sorry for all the questions...but I'm SOOO tempted to get this monitor and I just wanna be sure before I lay down 800 bucks...:(
 
It seems that even though it may say that on the website, Dell's being especially lenient with these monitors. They know that people are having issues with them.

So , my best advice is - call Dell customer service tomorrow and find out from them. And if everything is good, order it directly through the phone. Since you can get their name and extension number, you can call them back if someone tells you otherwise.

Honestly, once you get the monitor I highly doubt you'll send it back for a refund. More or less you will end up exchanging it if there's a problem.
;)
 
Well enyceexdanny,

thanks for all the help and info. Your probably right...I won't wanna send it back. The computer lab in my school has some of the 1901fp displays and even they look great. I drool everytime i go in there. However, the only ONE reason why I think I may not be happy with it is for gaming. I game a couple times a week, usualy FPS, and so I worry about the resolution. I'm not lucky enough to have the 9800 pro you do (I have a TI4400). So gamin at 1600x1200 isn't possible for most of the games I play. So I'll be forced to either interpolate...or zoom...(not sure which is better).

BTW...(I'll still have a 900NF monitor as my second display) Is there anyway to have games default to that monitor (the non-primary display)?
 
Originally posted by bobn4burton
Well enyceexdanny,

thanks for all the help and info. Your probably right...I won't wanna send it back. The computer lab in my school has some of the 1901fp displays and even they look great. I drool everytime i go in there. However, the only ONE reason why I think I may not be happy with it is for gaming. I game a couple times a week, usualy FPS, and so I worry about the resolution. I'm not lucky enough to have the 9800 pro you do (I have a TI4400). So gamin at 1600x1200 isn't possible for most of the games I play. So I'll be forced to either interpolate...or zoom...(not sure which is better).

BTW...(I'll still have a 900NF monitor as my second display) Is there anyway to have games default to that monitor (the non-primary display)?
Click to expand...

With your proc speed and ram. . . and video card overclock. . . you're running basically the same system as I. . . I run all my games @ 1600 since I got the 2001FP, full detail, and I get great FPS.
 
The interpolation isn't really bad at all. Unless you're extremely pickey about such minor differences. (I am)

When you use non-native resolution for normal desktop use (browsing, word processing etc), it looks pretty bad (at least in my opinion). But the "bad" I mean for this LCD is equivalent to a good on a CRT. The text looks pretty blurry. But once you start gaming with the non-native resolution, you can't notice much difference between the two for some reason.

Also, make sure you're going to utilize DVI interface instead of D-SUB. Pretty big difference in quality in my opinion.
 
Got my 2001FP yesterday. Backlighting is fine. Only found one bad pixel (is stuck on green). The invoice makes no mention of warranty length nor return, but instead directs one to the Dell.com website.

Good grief is a 20" LCD big. :cool:
 
Just ordered mine last night...should be getting here in a few days...

When I tried to go to sleep last night it took about 2 hours. Felt just like the night before christmas...;) To say the least, I'm excited!
 
if you are weary on warranty, head to dells support site and put in the product ID or serial, it will show you then if the product is under warranty, and when the warranty runs out.
 
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