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Hey everybody, theres a computer store in the South Shore MA area (Hanson) called CPUGuys. I know we have alot of posters around this area so I figured I would tell you my story about them. Around christmas time, I bought a P4 barebones setup from them (P4 2.8, Intel D865PERL, 512mb DDR). Well, about 2 weeks ago, the Mainboard died and knowing that I have a 3 Year Warrenty on my board I brought it back last friday to RMA it. In the meantime I bought a Abit IS7-E2 board to replace it since I was selling the system to a friend of mine. Well, the system was sold and today I called up the store to ask about the status of the RMA (It should have been back by now, either a dead board or a new one) and this woman picks up the phone. I tell her politely my name, and inquired about the status. She barks at me saying how "lucky" I am that they are sending it back, and I calmly replied saying it isn't a matter of luck considering my board is only 6 months old and it has a 3 year warrenty. She hangs up on me, pretty professional right? So I wait about 4 hours hoping I can get ahold of the manager to sort this out. I call back, the woman answers again. I ask politely for one of the 2 managers, and she yells at me so loud I have to take my ear away from my phone, then hangs up on me again. So I just wanted to let all the MA area posters know that this store is very unprofessional and I will never purchase a thing from them again nor will I ever reccomend them.
Also I wanted to ask for suggestions since I am going to the store tomorrow to hopefully speak to the manager in person to ask for a refund because of all the shit I had to go through on the phone today, i'm a paying customer, and I should be treated as such.
Cliffs for the lazy:
MA Area Computer Store (CPUGuys)
Bring back 6 month old motherboard covered by 3 year warrenty
Store clerk is very arrogant, hangs up on me multiple times.
Motherboard has 3 year warrenty through the store (they do the RMA'ing for you), included all reciepts, parts + accessories for a painless RMA.
Also I wanted to ask for suggestions since I am going to the store tomorrow to hopefully speak to the manager in person to ask for a refund because of all the shit I had to go through on the phone today, i'm a paying customer, and I should be treated as such.
Cliffs for the lazy:
MA Area Computer Store (CPUGuys)
Bring back 6 month old motherboard covered by 3 year warrenty
Store clerk is very arrogant, hangs up on me multiple times.
Motherboard has 3 year warrenty through the store (they do the RMA'ing for you), included all reciepts, parts + accessories for a painless RMA.