CD-RW drive issue

[LithiumRage158]

I'm working on a computer for one of my teachers, and it has a strange problem... It has 2 CD-RW drives, neither will read CDs. One drive is brand new, since she thought that the problem was just a drive going out, but it appears that it wasn't. I've checked to make sure all power connectors are secure, and I've also checked that the IDE cables are also secure. The drives show up in the BIOS, they will even show up in Windows, and it even detects taht there is a CD in the drive, but when I go to run the disc, it gives me an error message saying "Please insert a disk into drive D: (or E, depending on which drive I put the CD in). Could someone give me some suggestions?

 

[vtx_]

Are the pins set correctly to run them as slave/master (whicher they are)?