Breakdown Knocks Out Netflix Site

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Riots have broken out and people have taken to the streets because Netflix was unavailable for hours yesterday due to a “technology breakdown.” Aid packages consisting of left over disposable DVDs are being air-dropped into affected regions. We can only hope and pray everyone makes it through this terrible, terrible time.

The outage could mean some customers will have to wait longer than usual for their next rentals. Company spokesman Steve Swasey says the trouble blocked access to Netflix's Web site about 7 a.m. PDT Monday. The site was still down in the afternoon.
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thankfully, this incredibly important news story has been posted 2,500 times since yesterday so those of us effected are being kept up to date on the unfolding events. :D
 
They got my returns yesterday, emailed me of their arrival. Today the site is up and running and says that my next movies will ship out today. So it would appear that I narrowly escape this issue. Thank god as I couldn't have waited 1 more day to get my new movies. ;)
 
Everyone has a bad day. Netflix still rocks compared to "Block Buster" or Broken Disk as I like to call them. Loved BB service. 1st Disks Cracked, send back (circle the crack with Sharpy). 2nd Disk - Cracked, Third Disk is the 1st Disk returned with Sharpy marks where crack was. They would never do this they said....

I can live with one day of Web Problems

DM
 
ROFL that really cracked me up. As a netflix customer i was somewhat surprised by it but it didnt cause my world to come tumbling down - its always a matter of when it will break not if

Hell my black berry has had more service disruptions than my netflix :D
 
Dataman said:
Everyone has a bad day. Netflix still rocks compared to "Block Buster" or Broken Disk as I like to call them. Loved BB service. 1st Disks Cracked, send back (circle the crack with Sharpy). 2nd Disk - Cracked, Third Disk is the 1st Disk returned with Sharpy marks where crack was. They would never do this they said....

I can live with one day of Web Problems

DM
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I prefer to coin them BallBuster, because they would bust your balls if you were late. You are late 1 hour? Sorry, that's a late fee of the cost of a full rental... and you don't get the movie back. They charge as much for a 2 day rental as you can buy a new DVD for. :mad:

They aren't as bad as they used to be though. Nutflix still pwns BallBuster. :cool:
 
ShagnWagn said:
They aren't as bad as they used to be though. Nutflix still pwns BallBuster. :cool:
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Really? Because I love the fact that I can take a mailed DVD right back to the store and get a movie rental free or reduced price game rental...RIGHT NOW. And they still send your next DVD(s) right out! Not to mention the one free game/movie rental every month, and the two week grace period on Movies and ten day grace on games! To me that's more than fair. Besides, I've returned a DVD at 5:30pm on the final due date, and was not charged a late fee.

Our experience with Blockbuster's program 'pwns' Netflix. I don't care about the internet downloads that netflix offers...Have you seen the quality? We are able to get at least twice the rentals that we could through Netflix, for the same price.

Not a fanboy, just a satisfied customer.
 
Ya, I loved my Block Buster subscription, Getting 3 movies on the same day, watching them, then going to Blockbuster to exchange them for 3 other free movies. Then, using my game coupon for another movie. But, that was all until they changed my 17.99 service for 3 movies to 21.99 and 5 max in-store exchanges a month. I was happy to cancel it then.
 
TexasAg05 said:
Really? Because I love the fact that I can take a mailed DVD right back to the store and get a movie rental free or reduced price game rental...RIGHT NOW. And they still send your next DVD(s) right out! Not to mention the one free game/movie rental every month, and the two week grace period on Movies and ten day grace on games! To me that's more than fair. Besides, I've returned a DVD at 5:30pm on the final due date, and was not charged a late fee.

Our experience with Blockbuster's program 'pwns' Netflix. I don't care about the internet downloads that netflix offers...Have you seen the quality? We are able to get at least twice the rentals that we could through Netflix, for the same price.

Not a fanboy, just a satisfied customer.
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That is a nice feature. However, Blockbuster is more expensive and you can't watch shows and movies online (which are DVD quality, I don't know what you're talking about). Did I mention Netflix has NO due dates?
 
Nope, no due dates for mailed DVDs from BB.com.

And as for DVD quality Netflix movies, I guess it's changed since my buddy showed me True Lies from their site back in October...because it looked like a DivX rip.

We pay 17.xx per month after taxes for two mailed rentals out at a time with Blockbuster. Couple that with the in-store exchange with more on the way the very next day, and discounted game rentals, we found it to be a much sweeter deal than Netflix.
 
In the e-mail I received from Netflix:

Subject:We're sorry

Dear .,

As you may have heard, our shipping system was unexpectedly down for most of
Monday. We should have shipped your DVDs but were unable to. Your DVDs were
shipped today, Tuesday, March 25th, instead.

We are sorry for any inconvenience this has caused. We will issue a 5% credit to
your account in the next few days. You don't need to do anything. The credit
will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you
need further assistance, please call us at 1 (888) 638-3549.

-The Netflix Team
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I got the same thing. It would seem that they felt bad that they had to delay movies for 1 day so they are issuing a 5% credit to anyone that was suppose to have a movie go out Monday but had to wait till Tuesday instead.

That is customer loyalty there. They have a little outage after years of service and take it upon themselves to give a credit to those effected. I doubt many people through a fit over a one day wait, on top of that they said that Monday is their slow day so it was a small group that was effected. But they still decided to give their customers a small credit for the very small inconvenience.
 
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