BFG warranty

M

Matrix

Limp Gawd
Joined
Feb 16, 2003
Messages
229
So I bought a bfg 6800gt brand new and factory sealed on ebay which has since refused to power up (lights and fans not working and no video output). I called the tech support line who told me because I didn't purchase it from an approved retailed the warranty does not stand. Anyone heard of this before? Surely the warranty covers the card regardless of where and how it was purchased as long as I didn't break it myself?
 
I've never heard of that before. If it is factory sealed, the warranty stands. Call back and get someone else, or maybe ask for a manager. If they persist they can't do anything...

Lie and say you purchased it from newegg.
 
I actually called eVGA to ask because I was contemplating the same thing (finding a deal on eBay). I was told that unless I purchase it from an authorized reseller that the warranty is void.

Now, why did I check? Because I bought a brand new Samsung 244t 24" flat panel LCD monitor (factory sealed) off eBay. And when I called Samsung to ask a few questions, I was told that, although they will give support, I have no warranty for parts or labor if I have something go wrong with the monitor!

That doesn't seem legal. This was factory sealed, has a manufactured date of April 2006 and I paid over a thousand dollars for it. And I now learn that I have no warranty. I did some adjustments to the monitor settings and my video card and the screen now looks awesome, but still... if something goes bad I'm SOL.

For the price we pay, companies should stand behind their product. But I guess the lesson here is to check and make sure when buying anything off eBay that you're going to be covered under the manufactures warranty. Some things yes, Other things, no.

If it were me, I'd contact the seller and ask for a refund or replacement. If that don't work then file a claim with PayPal, (assuming you paid via PayPal).

ALWAYS PAY WITH A CREDIT CARD THROGH PAYPAL WHEN BUYING OFF EBAY!
 
If that don't work then file a claim with PayPal, (assuming you paid via PayPal).
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Good luck with that. Getting PayPal to give a damn about your complaints is like trying to get your dog to care about global warming. It just ain't gonna happen. I'd go straight to the credit card company and file a chargeback.
 
I don't remember exactly which manufacturer it was, but some require that the first user register the card online. Then, in some cases, the second user can also register online and have the warrenty transfered. I guess the word "user" isn't really the best word to use, buyer would probably be a better term. That might be why you're unable to get the warrenty. But you should be protected if the seller said that it would not be DOA or gave some other guarantee that it would be working. If not, you might be stuck paying for repairs or getting a new card.
 
Read the warranty over. If it says anything about it, well then, I guess thats that.

But if it doesn't, call them on it. They can't not support their warranty if its a brand new product.
 
Call them back and just lie that you bought it from whatever store.

If they want to play bullshit games like that even tho you spent hundreds on there product, then in all honesty, they deserve to be lied to if the hide behind bullshit trade laws.....

If they ask you for proof of purchase, like a reciept or something, make one up on your pc and email a so called scan/photocopy of it, as long as it has the right amount and dates, you will be ok...

This is assuming you havent gave them the serial number of the card, as if you have, they may of flagged it in there system as being unwarrantied....
 
Symon14 said:
Read the warranty over. If it says anything about it, well then, I guess thats that.

But if it doesn't, call them on it. They can't not support their warranty if its a brand new product.
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I have read the warranty here: http://www.bfgtech.com/tech_redux.html#lifetime which says nothing about autorized retailers etc.

They also ask for a receipt because I was going to say I bought it from newegg or whatever but I guess they want to verify if I did or not. Why do I need a receipt if its a lifetime warrant onthe card anyway :rolleyes:

Seems like lifetime warranty isn't true with bfg.
 
ok this is the exact opposit of what happened to me... they honored the warrenty in full on a card I bought second hand.
 
while talking with BFG next time don't forget to mention that, you bought the product AFTER checking their policies on warrenty online, since buying in ebay isn't against their warrenty policy, so you have bought it from ebay. in another word, its their fault, not to put it in written terms.
 
yeah this thread is weird to me.

I called BFG several times... and they RMA'd my card I got off of H for sale/trade here DOA, and sent me a refurbished one... however IT arrived dead... even more so then the first... the original card would still boot.

now they asked where I got the original card... to make it easier to explain I just said "ebay store"... the card is out of production too... and they didn't bat an eye... they agreed to send me one tested at their office and a shipping label to send the one I have back for free.

*shrug*

Their behavior regarding my problem made me respect them.

EDIT: You do know there is a BFG rep that reads these forums... it would be interesting to hear whether the OP got a PM from him.
 
I've RMA'ed a couple cards through BFG, and they treated me really well. One of the cards was a second-hand 6800 OC AGP card I got from BST here at [H], and the BFG rep I spoke to made it clear that the warrenty was transferrable with the card, for the lifetime of the card. This was a while ago though (think 6800 OC AGP days), and I'll be very sad if that policy has changed.

All my video cards are BFG right now because of the good service they provided to me.
 
A BFG rep comes around these forums every now and then. Maybe they will see this thread.
 
This rule makes alot of sense for these manufacturers. Allowing ebay purchases is a pain in the ass because how does BFG know it was really "new" or "factory sealed". It opens the door to alot of abuse and scams if they allow it.

Thier warranty is pretty specific.

BFG Technologies is proud to warrant the original purchaser of the graphics card included in this package ("Product") that the Product will be free from defects in material or workmanship for as long as the original purchaser owns the product, when given normal wear and proper usage.
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If you bought it from Ebay you are not the original purchaser.
 
cmacclel said:
Man this for forum is getting to be like FatWallet and filled with Assholes :)
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What the hell are you talking about and why did you bump a thread from 2006? I see where no one bashed this guy in the posts above. People may not like it, but that's how I run my warranty service department for a similar product. We don't accept Ebay purchases regardless if it's sealed or not. Also, in past experience, defective rates for ebay purchased merchandise has been much higher than those purchased from an authorized reseller. Makes you wonder.
 
Lol. Good God. I have to start checking dates more often before i reply. What's with the frequent thread necro's lately? Stop digging up old topics damnit!
 
TypeO said:
What the hell are you talking about and why did you bump a thread from 2006? I see where no one bashed this guy in the posts above. People may not like it, but that's how I run my warranty service department for a similar product. We don't accept Ebay purchases regardless if it's sealed or not. Also, in past experience, defective rates for ebay purchased merchandise has been much higher than those purchased from an authorized reseller. Makes you wonder.
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That reply was meant for another thread.....OOPS :)

Mac
 
I never understood when companies only give warranties when you buy from their authorized dealer. So how do those unauthorized dealers get things? And if they sell to them why are they unauthorized?

Good to know BFG has a transferable lifetime warranty. I play on selling mine on Ebay eventually. Providing a receipt is sometimes not possible. Could have been a gift. If you got it many years ago and have no receipt and the store doesn't have your receipt anymore either. I thought the whole idea behind lifetime warranty is that you don't need a receipt because it's always covered. Just like when I break a Craftsman wrench. I just take the wrench and exchange it no questions asked.
 
DaNotoriousDOM said:
I never understood when companies only give warranties when you buy from their authorized dealer. So how do those unauthorized dealers get things? And if they sell to them why are they unauthorized?

Good to know BFG has a transferable lifetime warranty. I play on selling mine on Ebay eventually. Providing a receipt is sometimes not possible. Could have been a gift. If you got it many years ago and have no receipt and the store doesn't have your receipt anymore either. I thought the whole idea behind lifetime warranty is that you don't need a receipt because it's always covered. Just like when I break a Craftsman wrench. I just take the wrench and exchange it no questions asked.
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I agree :)

The crappy thing that Evga and other MFG's are now doing is selling the cards as a lifetime warranty but you need to register them within 30 days or you only get 1 year.

Mac
 
I also had a 6800 that I RMAed pretty painlessly back in the day. Thats disappointing if they changed the policy as it was the only reason why I liked BFG cards. These video card mfgs have a lot to learn from WD and Seagate about hassle free returns.
 
My 6800GT has started turning off on me for no reason. Its clear of dust, never been overclocked, it's just dying. Do they seriously need the receipt, because yeah I'm not finding a receipt from a couple years ago.
 
BFG has never asked me for a receipt

call um and iam sure they will rma it witout issue
 
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