Bfg Rma

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freeloader1969

2[H]4U
Joined
Dec 13, 2003
Messages
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Does anyone know if BFG has an RMA tracking system? I've searched the site pretty good and can't find an area to do an RMA status check. I know I'm approaching 40 and my eyesight isn't what it was, so if anyone can help me out, I'd appreciate it. :D Thanks!
 
I dont think they do, but they do have a 24h tech suppot line. I had to call it and it usually aint pretty. Look forward to around 45 min on hold.

I hope the wait time has decreased since December.
 
turtletrax said:
I dont think they do, but they do have a 24h tech suppot line. I had to call it and it usually aint pretty. Look forward to around 45 min on hold.

I hope the wait time has decreased since December.
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i've called bfg about 10 times total, never been on hold for more than 5-10 minutes, now for the BFG RMA, I had to RMA my 6800 vanilla they got a new 6800 back to me within a week and that card was DOA, so they took down my credit card number, sent me another 6800 and I was suppose to ship them the DOA 6800 in the box of the 6800 they were sending me, to my suprise they sent me a 6800GT and it worked, after I originally got my new 6800 that was doa until i got my new 6800gt that worked was about a 2 day process, they sent it to me using overnight
 
Must have changed their policies since the last time I tried to deal with them. I was told that they couldn't cross ship a replacement card even with a CC deposit, and that it was likely going to take three to four weeks turn around time for them to receive, perform repairs, and resend the card to me. :(
 
I sent mine in and got a return on it within 7 days, pretty good considering I'm across the country from them. No, I don't think they have tracking but you could call tech support and see if they can help you find your rma.
 
KompressorV12 said:
i've called bfg about 10 times total, never been on hold for more than 5-10 minutes
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I had to call 7 times with an average of about 40 minutes. The longest was about 50 minutes.
 
I don't think they have any sort of a tracking system for their RMA's. I didn't even get a confirmation email from them when I set it up. I only had to wait a minute on my first call before I talked to a real person. He was cool and pretty much immediately agreed with me that it sounded like an RMA was in order.

The do cross shipping but you have to ask for it and it costs you $10.

I just called back today to check with them (I first called 1 week ago) just to see if the RMA actually got logged since I got no confirmation email and they did not charge my card yet. I waited for about 15 minutes this time before a person picked up. He immediately looked my RMA up and checked the tracking and told me it would arrive today.

Both people helping me were always cool and never snotty.

It took exactly one week from making the call to receiving the cross shipped card (with a paid ups return label).

I have the new card in my box as I'm typing this. The replacement card fixed all issues (so far):

~Crashing in 3D Mark 2001 SE at the pixel sprite (I think that's what it's called) test.

~Incorrect factory clock setting with the card. Instead of booting up to the 670/820 settings it would boot up with stock 650/800 settings.

~Artifacts in BF2.

~Occasional locking up when switching resolutions.
 
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