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ASUS P8P67 PRO (REV 3.1) Cought on fire!

1

123757727

n00b
Joined
Oct 15, 2011
Messages
8
my asus p67 caught on fire when adding memory after install my os. Newegg denied my rma because of following reason.

Motherboard Damage

The motherboard was received with apparent end-user caused physical damage to CPU socket contact pins. Items received with physical damage cannot be processed by Newegg and voids our return policy. End-user would need to contact the product manufacture for direct support.

Well, I don't know why they said this all cpu socket was fine when I rma it.
Anyone got any idea what i should do now?
 
Do you have pictures?

How about more details about the build and the ram you installed?

The newegg team browse the forums, so it's quite possible they'll hop in here, but your post is incredibly vague.
 
Short translation. 'You returned a burned (literally) mobo and no way will we (NE) accept it. Had to be user error.'
 
what they are saying is that you bent a pin or two in the CPU socket when installing it, and thats what caused the fried mobo

c'mon - how bout a pic?
everyone loves a good PC fire
 
CPU: I7 2600k
MOBO: ASUS P8P67 PRO (REV 3.1)
PSU：CORSAIR Professional Series Gold AX850
GPU： EVGA SuperClocked 01G-P3-1563-AR GeForce GTX 560 Ti
RAM：G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600
HD:Western Digital Caviar Black WD1002FAEX 1TB 7200 RPM SATA
BP.jpg

NE still have my mobo, so i only take the pic of my case.
 
hey, do me a favor, take out one of the brass standoffs and tell me if they are 1/4" or 5/16" long on the hex part (.250 vs .312) not counting threaded part

Thats a Lan Li Alum case right?
 
I dont think it actually touches the case, I think it ARCS to the case if it gets close enough. I have mentioned this before, but back when I first set up my GIGABYTE P45 sys, I was having a problem getting it to boot, and I was in kind of a panic mode since I needed the PC quickly, and when switching RAM out (with PC off, but PSU "ON") I angled one end of RAM stick out and got a gigantic blinding blue arc that crossed 3/4" of air. Almost knocked me off my chair. And this was when the RAM slots had levers on both ends. Currently the RAM slots are insanely tight, especially RIPJAWS for some reason. And IF it arcs (topside or backside) it may take out a VRM, not the RAM.
Will then flame or smoke on next full boot.

When I got my B3 replacement it had a neoprene pad with stickon surface covering some of the RAM solder rows. The sticker on it said the following:
"WARNING: Do not remove short cicuit protective pad to avoid damage to the motherboard due to the unusually designed chassis"
Click to expand...
Havent seen the pad since.

So I tell folks the following:
Make sure your ram clears the HSF (slot A1 with 4 sticks) before installing, then install OUTSIDE OF CASE!
5/16" is the correct size for brass standoffs for the I/O plate centering of outputs. Do not use 1/4" under any condition.
Under no condition swap RAM with PSU still plugged in and then capacitors discharged with ON button. There should be no lights showing on mobo at all. There are some PSU that still put out trickle voltage with rocker on "0"
And you def dont want to overpinch the mobo when installing HS or water block to backplate. Them screws just aint gonna fall out.
 
USPT1C0425.jpg
Your RMA has been received; however there is a delay in processing as your unit was received with (burn damage), which is not covered under the ASUS manufacturer warranty. Due to the severity of the physical damage your unit is not repairable and needs to be replaced. For your reference, please review the attached pictures. For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual. If you would like to continue with the RMA process for your ASUS product, please return the completed and signed credit card form by one of the following methods:

Fax: 510-797-2102

Email: asus_cc@asus.com (PDF/JPG formats accepted only)

Payment will need to be received no later than (12/20/11

) to prevent your RMA from being returned unrepaired on (12/21/11). The repair process will take approximately 5-10 business days for repairs to be completed once payment has been approved.

Cost of Replacement(all amounts are USD) –



enter amounts on credit card form PRIOR to printing the form:

Parts - $133.00

Just got reply from asus, 133 to repair a mobo? I rather buy a new one.
 
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Need to know what HSF you used
So far on burned boards, its
CM Hyper 212+ (12)
Megahalem (standard) (1)
Noctua D-14 (1)
Corsair H80/100 (4)

Also, do you remember if one particular stick of RAM went in with great difficulty in one of the slots?
 
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Assembling computers seems so easy that we often forget that we are working with relatively sophisticated electronic components. You need to take care of everything. I assemble everything and power up on the motherboard box. It is cardboard and unlikely to arc :). I use some spare standoffs to act as legs to create the space needed; three in a triangle offer enough support.

Recently I was assembling a miniITX board. These boards have ICs on the underside of the board also. Was planning to use the LOKI cooler but the plate would have covered some ICs. Even though the plate is cushioned I decided against it since there would be no air to cool the ICs.

This trickle charge thingy is true. Right now I am assembling a computer and using a PC Power and Cooling PSU Silencer 760. It continues to drive the lights even if off. I have to take out the power cable, and then press the power button for a few seconds for everything to discharge.
 
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