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Really depends on the severity of the damage. Some damage falls into unintentional damage in which case they sometimes will attempt to repair the damage. However, some manufacturers will state that when it falls into a repair only case, if they can't fix it they will not replace it. Really...

Some environments are just a lot more dusty than others. Just because yall are bunch of hardware loving freaks doesn't mean its a terrible crime that someone let their PC get this dusty. Who cares really, this guy is probably has plenty of money and its not really worth his worry to clean...