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- Dec 19, 2005
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"The customer argues that claim doesn’t hold up, as there are no photos of the packaging and no inspection report, and DHL destroyed the box that could have settled the matter. They also say ASUS forwarded them an internal document marked confidential, which allegedly acknowledges that the gaming laptop manufacturer wasn’t involved in the inspection and has no further proof of its own.
The user’s argument is largely a legal one. They contend that under German and EU law, ASUS ordered and paid for the shipping label, making it DHL’s contract partner and the party that bears the transit risk for warranty returns. In their view, blaming the packaging when the carrier disposed of the evidence without a report results in the spoliation of evidence. So far, the customer hasn’t contested these findings in a court or consumer protection body.
Also, trying to communicate with ASUS via email has been frustrating, as he continues to receive a 550 address rejected error, prompting him to post on Reddit to escalate the matter. A $4,500 bill paid for a premium gaming laptop isn’t a laughing matter, and the user hopes the company honors the warranty and sends him a replacement unit.
It’s worth noting that neither ASUS nor DHL has provided their side of the matter, and carrier liability rules can be a bit complicated. We certainly hope that the matter is resolved swiftly because we’d be fuming too if our expensive machine was stolen in transit.
News Source: Reddit"
Source: https://wccftech.com/asus-germany-r...olen-rma-shipment-dhl-insufficient-packaging/
The user’s argument is largely a legal one. They contend that under German and EU law, ASUS ordered and paid for the shipping label, making it DHL’s contract partner and the party that bears the transit risk for warranty returns. In their view, blaming the packaging when the carrier disposed of the evidence without a report results in the spoliation of evidence. So far, the customer hasn’t contested these findings in a court or consumer protection body.
Also, trying to communicate with ASUS via email has been frustrating, as he continues to receive a 550 address rejected error, prompting him to post on Reddit to escalate the matter. A $4,500 bill paid for a premium gaming laptop isn’t a laughing matter, and the user hopes the company honors the warranty and sends him a replacement unit.
It’s worth noting that neither ASUS nor DHL has provided their side of the matter, and carrier liability rules can be a bit complicated. We certainly hope that the matter is resolved swiftly because we’d be fuming too if our expensive machine was stolen in transit.
News Source: Reddit"
Source: https://wccftech.com/asus-germany-r...olen-rma-shipment-dhl-insufficient-packaging/