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ASUS’ ROG Strix PSU Returning From RMA Was Discovered To Have Bypassed Internal Safety Fuse Instead Of Replacing Faulty Components

erek

erek

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“Keep in mind that what ASUS’ technicians did was thoroughly inept, because the fuse is designed to prevent catastrophic failures to a PC while minimizing the chance of an electrical fire. The excessive current draw from the ASUS PSU never triggered an internal fuse break and instead found its way to the home’s circuit breaker, causing the trip and acting as the only deterrent against a potential fire hazard.

The Redditor has reached out to ASUS USA, but because he opened the casing, there’s little hope for a resolution through standard channels. Still, it’s possible that the company realizes its technicians were at fault and offers some compensation. After all, the owner is lucky his house and expensive possessions didn’t catch fire.

News Source: Reddit“

Source: https://wccftech.com/asus-rog-strix-psu-rma-bypassed-fuse-fire-hazard/
 
I love both of my 850 thor's, no matter what you buy from where ever. You will always have a bad tech or RMA experience at some point.
 
Haha, what else to expect from Asus? Not susprised. Worst possible tactic here, for sure.
I had RMA for motherboard once, they ghosted me, I was not able to return it. Will never buy ASUS again.
 
I don't understand all the hate for ASUS, I have used ASUS since the 90's and have never had to rma anything. I admit I never purchased any low or mid tier items, maybe that is why?
 
mullet said:
I don't understand all the hate for ASUS, I have used ASUS since the 90's and have never had to rma anything. I admit I never purchased any low or mid tier items, maybe that is why?
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Without trying to excuse Asus here, most big companies probably have sketchy crap going on from time to time. All I can say is that I haven't had the kind of bad experience others have reported, and suggest people take that anecdote for what it is. Ditto Gigabyte, another company people love to hate. I sent an RX 6800 in to Gigabyte for RMA & repair a few years ago, and also an Alder Lake motherboard that had a problem. Got the video card back and it's worked ever since. The mobo they replaced with a newer revision, fixing the hardware problem that was common to multiple boards across multiple brands.

I dunno. I'd never deny Asus sells lots of gaudy and overpriced gamer stuff, but I love my Snapdragon Zenbook.
 
mullet said:
I don't understand all the hate for ASUS, I have used ASUS since the 90's and have never had to rma anything. I admit I never purchased any low or mid tier items, maybe that is why?
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How can you not understand typical, greedy corporation behaviour? ASUS is not exception. You just didn't had a RMA to learn it first hand.
 
pioruns said:
How can you not understand typical, greedy corporation behaviour? ASUS is not exception. You just didn't had a RMA to learn it first hand.
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If you boycott every company that wronged someone, there's not much left to choose from.
 
Asus claims that they didn't do it "BUT" they're going to replace the redditor's PSU and want him to return the one in the post "for internal assessment and review". o_O
 
mullet said:
I don't understand all the hate for ASUS, I have used ASUS since the 90's and have never had to rma anything. I admit I never purchased any low or mid tier items, maybe that is why?
Click to expand...
You must be lucky because I have RMA'd stuff with Asus and it wasn't a good experience. This is why I avoid Asus products.
1_rick said:
If you boycott every company that wronged someone, there's not much left to choose from.
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That's the point of a boycott. What's left should be good quality.
 
I must be lucky because out of probably 50+ boards I have never RMA'ed a single one. I usually throw them out before they go bad.
To me the 2 most important componets to a pc is the motherboard and PSU. I never go cheap on those 2 items.
 
StryderxX said:
Asus claims that they didn't do it "BUT" they're going to replace the redditor's PSU and want him to return the one in the post "for internal assessment and review". o_O
Click to expand...

Deny, deny, deny until proven true. Sat least the Redditor is getting a replacement.
 
StryderxX said:
Asus claims that they didn't do it "BUT" they're going to replace the redditor's PSU and want him to return the one in the post "for internal assessment and review". o_O
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This is a sensible thing for a company to do in this case. Original owner is going to quiet down and he happy and everyone else will quickly forget the little fiasco.
 
1_rick said:
If you boycott every company that wronged someone, there's not much left to choose from.
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As DukenukemX said, it's enough just to boycott one. The rest will see that screwing their customers to that degree isn't profitable, and they will back off.
ASUS is a great candidate here. I am certainly done with buying their products, for good.
 
pioruns said:
How can you not understand typical, greedy corporation behaviour? ASUS is not exception. You just didn't had a RMA to learn it first hand.
Click to expand...
If I buy from a company and I havent had a problem, I dont care if they are greedy, mean and make evil faces and sacrifice a goat once a year on an alter.
 
So this person actually has no idea if it was that way at the beginning or not? They also updated with a reply from Asus saying that is the original design...
 
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