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How nice of Samsung.

A

Azphira

[H]ard|Gawd
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Joined
Aug 18, 2003
Messages
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I bought a 9100 4TB and the controller died. It was $549.99 when I bought it. They want to refund because now it's $799.99 except they only want to refund $521.99

Now I get to trauma dump their live chat. Mostly because their form wants me to mail the drive I already mailed them to them a second time.
 
You want them to give you the actual (higher) cost of replacing the drive right now, not what you actually paid in the past.
What if the drive was less expensive now, would it be ok for them to give you less than what you actually paid?
 
Grimham said:
You want them to give you the actual (higher) cost of replacing the drive right now, not what you actually paid in the past.
What if the drive was less expensive now, would it be ok for them to give you less than what you actually paid?
Click to expand...
It would still be OK with them replacing the drive.
 
SSD scarcity is lame, especially when combined with newer drives that don't have the same endurance as older drives.

In my system I'm using a 4TB Samsung 990 Pro NVMe, as well as a 2TB Samsung PM863 SATA drive. The PM863 is my beater drive for write intensive tasks so that I can save some wear on the 990 Pro. In particular, I keep all of my VMs on the PM863 since constantly rebuilding various VMs (testing beta OS builds) produces a lot of writes. The PM863 is a drive that was released over 10 years ago. It has over 70k power-on hours and ~110TB Host Writes yet still shows 98% life remaining.

Recently, the PM863 began to start disappearing. Only a full system power-off (actually turning the power-supply off) and startup would cause the drive to appear again, for a while. This seemed like common "This SSD is starting to die" symptoms so I copied all of my VMs over to my 990 Pro, since I actually have plenty of free space on there.

In less than a week of having all of my VMs on the 990 Pro, the SMART health declined from 98% to 96%.... Considering that it's like an $800 drive now, it felt like I was literally flushing money down the toilet. Down to 96% after only 12K power-on hours and 23TB Host Writes. Especially insulting, because the only reason I even went with the 4TB version was the increased endurance. I don't even need that much space for my games. Though in retrospect I obviously don't regret spending "only" ~$300 for the 4TB model.

Thankfully, it turned out that my PM863 SATA SSD was not dying after-all. The obnoxious stock drive-cage on my Corsair 6500D Airflow case forced me to use a Molex to SATA power adapter to power the PM863 because the SATA power cables from my PSU weren't narrow enough to accommodate the bad drive cage design. The drive cage design was so bad that Corsair completely redesigned it and sent me the new drive-cage for free, but I had been procrastinating on putting it in. Once I did, that allowed me to use the SATA power cables directly from the PSU, and now the PM863 works great again.

It's just fucking insane that I can beat the shit out of this 10 year old SATA SSD all day long and it keeps on going, meanwhile all I have to do is fart in the general direction of my 990 Pro for it's SMART health percentage to drop. I also heavily used a 512GB 960 Pro for ~8 years and it only ever got down to 93%.
 
Grimham said:
You want them to give you the actual (higher) cost of replacing the drive right now, not what you actually paid in the past.
What if the drive was less expensive now, would it be ok for them to give you less than what you actually paid?
Click to expand...
Yes that's how it worked throughout all history of the personal computing age.
Think how big the outrage would be if cars companies did the same thing. O your transmission on your 3 year old car is bad but your warranty only covers 50% of the cost because the new transmission price went up. They would be sued like crazy so why is it ok if Samsung does it?
 
They need to replace the drive. They should have stock to fulfill RMA requests. They proabaly sold their RMA stock and have very little left. Given a refund does not help the consumer. How is it fair to refund him $300 when the drives sell for over $800 now? The consumer is left without a drive unless they want to fork over $500 to replace the drive. This is Samsung just being greedy.
 
I grew up VERY capitalist and pro business. But businesses are now making it their job to eff their customers deeply in the rectum. It's getting hard to ignore.
 
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