Change request tracking/handling

I started a new job about a month back and basically there is a terrible paper-based workflow that is basically like hey Change X needs to happen here's a basic form fill it out and bring it the Brian who then signs, writes some notes and sends it along to the next guy and there's a flow of generally 4+ people with the end result having ZERO searchability since its a stack of papers that come back to my desk and in other cases other people's desks who then just toss it in a pile. In my case, its usually scan it and save it to a folder which far better than what most people do with it (file cabinets).

When people need access to various folders its another write John needs access to Y - gotta have 4 people sign approval.

I develop software and I'm absolutely dying here with this flow. Do I just make a DB real quick and build HTML versions of these forms with built in AD group bases rights or is there some half asses solution that would be a nice start?

Hate to say this. But in all my years of IT, i have not found a single solid solution to managing change controls.

I actually may be at a point i can write something to handle it though lol.

yeah I'm likely to end up building something. I started like a month ago and have spent every minute of my time just trying to figure out why things are done the ways they're done. Most of the things I've "fixed" did of course turn out to be user error.

Have you tried Trello? We use it for all our development pipelines. 'Cards' get created under Questions, Change Requests, Bugs/Fixes. Everyone who wants to chime in can, with full support for screenshots and more. Cards get moved back and forth between In Progress to Needs Review, and ultimately to Completed.

mizer357 said:

Have you tried Trello? We use it for all our development pipelines. 'Cards' get created under Questions, Change Requests, Bugs/Fixes. Everyone who wants to chime in can, with full support for screenshots and more. Cards get moved back and forth between In Progress to Needs Review, and ultimately to Completed.

Click to expand...

I've used it also but it just doesn't do enough for what I actually need. Honestly, with the number of users, anything short of AD integration and better customization stops stuff like that.

It extends into other areas of the company like even fricken price change requests go through email chains with no tracking.

OP didn't mention if they need to be SSAE16 or SOC 2 compliant, that will throw a wrench in most software packages.