No Man’s Sky Players Are Getting Refunds From PSN And Steam

Megalith

Megalith

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And the bad publicity for No Man’s Sky continues. It seems that even Steam and Sony have accepted the belief that the developer misled players and are letting people, some of which have already accumulated plenty of hours, get full refunds.

While the refund request isn’t being processed for everyone, some of the users who were eligible for the refund have actually played the game for a while including one on PSN, who claims to have played more than 40 hours of No Man’s Sky yet he was granted a refund by Sony on PSN. There is currently a huge outcry for No Man’s Sky developer Hello Games for misleading marketing. There was never any clear cut answer about the lack of multiplayer but it was implied that there would be some interaction between the players at launch, which never turned out to be the case.
 
That's respectable. Now make the game 5$ so I can buy it and waste a few hours playing.
 
Link is broken it seems. I am intersted in this because this game got really dull after 5 hours
 
I tried, they denied my refund as I preordered it and put 49 hours into it. Which... about 47 of those hours don't exist since it kept wiping my saves, or I was simply AFK playing something a little more polished like binding of Isaac.
 
Larper said:
I tried, they denied my refund as I preordered it and put 49 hours into it. Which... about 47 of those hours don't exist since it kept wiping my saves, or I was simply AFK playing something a little more polished like binding of Isaac.
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It's not really reasonable to offer a refund after about 2 weeks of gameplay. Honestly anybody that preordered this game given the countless red flags deserves no refund.
 
Meh I don't think they should be doing this. I hope this does not kill hello games... As I want them to finish the game. Instead they are being punished for having stuck to a release date done or not and released it to be fixed later. We let ubisoft and EA and Bethesda get away with doing that so why can't the indie devs who are copying elite dangerous and star citizen do it too.

Yes I bought no man's sky runs great on my laptop only 2 crashes never lost game progress... Fallout 4 and hyperdimension neptunia 2 both were more buggy and ran worse on the same laptop.

And as far as half finished games go there is more content in fo4 dlc than in the main game...
 
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Lunas said:
Meh I don't think they should be doing this. I hope this does not kill hello games... As I want them to finish the game rather than have stuck to a release date done or not and fixed it later. We let ubisoft and EA and Bethesda get away with doing that so why can't the indie devs who are copying elite dangerous and star citizen.

Yes I bought no man's sky runs great on my laptop only 2 crashes never lost game progress... Fallout 4 and hyperdimension neptunia 2 both were more buggy and ran worse on the same laptop.

And as far as half finished games go there is more content in fo4 dlc than in the main game...
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They deserve to go under. I don't usually watch angry joe but his review was spot on. This goes beyond multiplayer. Sean bold faced lied and he should be held responsible. Them losing money on this should be a lesson to developers to not lie to customers like this again. Be honest and straightforward on what is in the game.
 
Turned out to be the exact pile of shit most of us thought it would be. Now we just need Star Citizen to be released to prove us right once again.
 
Drawmonster said:
Turned out to be the exact pile of shit most of us thought it would be. Now we just need Star Citizen to be released to prove us right once again.
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Problem with SC is that people just want something shipped at this point and move on.
 
Lunas said:
Meh I don't think they should be doing this. I hope this does not kill hello games... As I want them to finish the game. Instead they are being punished for having stuck to a release date done or not and released it to be fixed later. We let ubisoft and EA and Bethesda get away with doing that so why can't the indie devs who are copying elite dangerous and star citizen do it too.

Yes I bought no man's sky runs great on my laptop only 2 crashes never lost game progress... Fallout 4 and hyperdimension neptunia 2 both were more buggy and ran worse on the same laptop.

And as far as half finished games go there is more content in fo4 dlc than in the main game...
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That isn't a fair comparison. For either case. Lets look at the final part of your statement here. It doesn't matter if more content is added later as DLC. FO4 is a complete game without DLC. You can play the game that they sold you, with what they said they would sell you, and complete it. They just expanded on the game to add more. Same for other games. Releasing DLC doesn't make a game not complete, it is just added more content to a complete game to let you do more.

The complaint here is the videos that were shown, what they said you would do... none of that is what was released. Trailer and demo gameplay showed actual dinosaurs on the surface of a planet along with many other features that were not in the game. Everyone was lead to believe that we all played in the same world and that you could team up on a planet. That was found to be false, when that was questioned before launch they never came out and said directly no this is a single player game. They kept trying to dance around the question. It will be interesting to see what comes later as they add to it more. But the only real game you can compared to this then would be minecraft where you first started with a very basic game and then had more and more stuff added over time.

The biggest issue people have is that they were told a lot of things the game would do that once released wasn't there. So they want their money back. Is that bad for them? Yes, but if the game isn't able to stand on its own sadly that is what needs to happen. Personally I have about 12 - 15 hours into the game. Haven't had time to put much more into it. I think it is ok, I will keep going back to it every now and then and will see how they expand it.
 
Lunas said:
Meh I don't think they should be doing this. I hope this does not kill hello games... As I want them to finish the game. Instead they are being punished for having stuck to a release date done or not and released it to be fixed later. We let ubisoft and EA and Bethesda get away with doing that so why can't the indie devs who are copying elite dangerous and star citizen do it too.

Yes I bought no man's sky runs great on my laptop only 2 crashes never lost game progress... Fallout 4 and hyperdimension neptunia 2 both were more buggy and ran worse on the same laptop.

And as far as half finished games go there is more content in fo4 dlc than in the main game...
Click to expand...

Ubisoft/EA/Bethesda have never lied this much about any game. Yeah sometimes they launch with some bugs or a couple scenes that don't match the marketing screenshots, but nothing of this nature.

Hello Games knew Sean Murray was full of shit and did nothing to temper expectations as the hype built. I am sure Hello Games were all rubbing one out under the desk while watching preorders pile in knowing a lot of those were based on features no in turn schedule. This wasn't a case of just a few missing things, they openly bragged about massive features that most likely won't ever be patched in.
 
Ocellaris said:
Ubisoft/EA/Bethesda have never lied this much about any game. Yeah sometimes they launch with some bugs or a couple scenes that don't match the marketing screenshots, but nothing of this nature.

Hello Games knew Sean Murray was full of shit and did nothing to temper expectations as the hype built. I am sure Hello Games were all rubbing one out under the desk while watching preorders pile in knowing a lot of those were based on features no in turn schedule. This wasn't a case of just a few missing things, they openly bragged about massive features that most likely won't ever be patched in.
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Yeah and with every refund the chance they finish any of those features is getting lower.

As for games that lie Pokemon go ,star citizen, elite dangerous, assassins creed, fo4, pretty much everything from EA. That seems to be the name of the game before launch make lofty feature sets like superstar mode or full creative freedom to make your avatar as you like then when launch arrives you find your options are 3-4 category with 16 options each and for some of the options it is a difference of 4 pixels or color variation of the same style...

Both similar games to no man's sky but to me they feel so much more desolate and the controls for elite dangerous are ass... While not the awe and majesty that is Jurassic park on every planet on most I have found a bevy of life forms and even the barren worlds which should have none seem to have a few...


I would say no man's sky the biggest mistake made was releasing on ps4 they should have done PC first under the guise of early release there are some issues with some of the content...

Oh one of my issues is I side stepped the plot and now have to back track several hundred light years to find the Atlas path... On the up side fully upgraded warp drive maxed out inventory slots just need a few more resources before I have the last 4 ship upgrades and then I'll do suit upgrades and then the only thing to do will be fill my slots with fuel and warp cells.... Then aside from exploration my play of no man's sky will be done...
 
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Lunas said:
Yeah and with every refund the chance they finish any of those features is getting lower.
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Fuck that. Hello Games has shown nothing to indicate they will deliver on planned features or be honest with the community. Hell they even joked about how they wouldn't let people get to the center of the galaxy and then have nothing be there even though that's exactly what they did. But the idea is to let them keep all that money built on lies and hope they finally decided to implement what was advertised?!? Then what happens when they simply give up once they see the user base flame out and move on before they ever get a chance to make huge changes? The game already has enough bad press to pretty much bury it.

They were selling a $60 boxed game, this isn't a charity or a game sold as easy access. People need to stop acting like Hello Games is a victim here just because they are a small studio.
 
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I hope they get buried and make no further games. Sean Murray had his 15 minutes of fame should be forgotten as well as Hello Games as a whole.

There is no recovering from a loss of trust like this.
 
I think this whole thing is bullshit. People knew from the start it was over-hyped. Yes the developers promised some things that weren't delivered, but what company hasn't done that? People were just too dumb and impatient to wait for a price drop on what they damn well knew wasn't a $60 AAA game.
 
HeavensCloud said:
I think this whole thing is bullshit. People knew from the start it was over-hyped. Yes the developers promised some things that weren't delivered, but what company hasn't done that? People were just too dumb and impatient to wait for a price drop on what they damn well knew wasn't a $60 AAA game.
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By your rationale we should accept false advertising (even though we know it's false) and attribute our suffering to our being dumb and impatient. Seems both paradoxical and to be made of straw.
 
Lunas said:
Yeah and with every refund the chance they finish any of those features is getting lower.
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So? You make it sound as if consumers should put up with being stuck with an unfinished product that was not delivered with the advertised and marketed features that convinced them to buy it in the first place. Perhaps you want to wait indefinitely for those features to be added and do not mind your money being tied up in a bad product, but that doesn't mean everyone else should. Developers and publishers need to be held accountable for this sort of nonsense.

Let me put it this way. Say you bought a car that the manufacturer and designers claimed was AWD, had a 6 speed manual transmission, 300hp, comfortably seated 4 adults, and got 40mpg. Yet when the car is delivered and you've paid for it, you get a FWD automatic with 200hp, can't seat people taller than 5' in the back row, and only manages 20mpg. You'd be pissed. Fortunately with a car you have a chance to test drive the final product in the state that you'd actually be receiving it in, we don't get that for a lot of games(overwatch's open beta was a rare exception to this, as most betas are feature or content restricted). There is also the obvious discrepancy in cost between a car and a videogame, but it still doesn't change that us as consumers should not tolerate being outright lied to by the companies were paying for goods and services, be it $60 or $60,000.

And what if the NMS developers fall through on yet another promise regarding content being added to the game later? Are you going to blame the consumers who chose to get their money back quickly after launch for not receiving a product as advertised, or Hello Games for again failing to meet the expectations of the consumers that they set?
 
glad they are doing this. The game sounds like it absolutely under delivered on everything they said and showed before the release. This should be a nice warning to all those early access kind of things where they get by because they just keep saying "early access" or "Beta"

Maybe that was their mistake, labeling it as a full release and not a $60 dollars early access beta.
 
Lunas said:
And as far as half finished games go there is more content in fo4 dlc than in the main game...
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what?? BS. Most of the FO4 DLC was the equivalent of EA's stuff packs for the Sims. We will see what NUka cola delivers. Far harbor was short and easy to complete the robot dude one was even worse and thoughtless. It was just wrap stuff pack with a small campaign.
 
Shmee said:
I am sorry, if you play a game for 40 hours you should not be asking for a refund.
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What if you literally have nothing left to do in the game 48 slot ship all upgrades 24 slot multi tool all upgrades 48 slot exosuit all upgrades... That is where i'm sitting kinda getting pissed that hello games is going to probably get shut down before they could put content on the framework they sold us... I wonder if there will be a class action or if steam will give a refund tho i kinda dont want one but i want there to be something in the game for me to do other than piracy or warping from bland place to other bland place...
 
Prisoner849 said:
By your rationale we should accept false advertising (even though we know it's false) and attribute our suffering to our being dumb and impatient. Seems both paradoxical and to be made of straw.
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Actually my sentiment wasn't paradoxical at all, stop trying so hard. I specifically stated people should have known better, not accept it.
 
Larper said:
I tried, they denied my refund as I preordered it and put 49 hours into it. Which... about 47 of those hours don't exist since it kept wiping my saves, or I was simply AFK playing something a little more polished like binding of Isaac.
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You are the most persistent human being on the planet.
 
btw, I think the refunds are a bit of a joke. Caveat Emptor. Even with the promises of what the game would be, at it's BEST you should have expected a scat pile. No sympathies from me on a choice this bad.
 
Probably one of the most obnoxious things about the game is exiting it, they even make that hard lol.
 
Lunas said:
Yeah and with every refund the chance they finish any of those features is getting lower.

As for games that lie Pokemon go ,star citizen, elite dangerous, assassins creed, fo4, pretty much everything from EA. That seems to be the name of the game before launch make lofty feature sets like superstar mode or full creative freedom to make your avatar as you like then when launch arrives you find your options are 3-4 category with 16 options each and for some of the options it is a difference of 4 pixels or color variation of the same style...

Both similar games to no man's sky but to me they feel so much more desolate and the controls for elite dangerous are ass... While not the awe and majesty that is Jurassic park on every planet on most I have found a bevy of life forms and even the barren worlds which should have none seem to have a few...


I would say no man's sky the biggest mistake made was releasing on ps4 they should have done PC first under the guise of early release there are some issues with some of the content...

Oh one of my issues is I side stepped the plot and now have to back track several hundred light years to find the Atlas path... On the up side fully upgraded warp drive maxed out inventory slots just need a few more resources before I have the last 4 ship upgrades and then I'll do suit upgrades and then the only thing to do will be fill my slots with fuel and warp cells.... Then aside from exploration my play of no man's sky will be done...
Click to expand...

what makes you think we will see anything added even now. They already changed from all DLC will be free to it will probably be a mix of free and paid. So if they do add any features in that were said to be there from day one, expect to pay for them.

HeavensCloud said:
I think this whole thing is bullshit. People knew from the start it was over-hyped. Yes the developers promised some things that weren't delivered, but what company hasn't done that? People were just too dumb and impatient to wait for a price drop on what they damn well knew wasn't a $60 AAA game.
Click to expand...

Not all games have to be AAA to be worth $60. Not saying that this game was worth $60, just that games don't need to be AAA titles to be worth that much

Lunas said:
What if you literally have nothing left to do in the game 48 slot ship all upgrades 24 slot multi tool all upgrades 48 slot exosuit all upgrades... That is where i'm sitting kinda getting pissed that hello games is going to probably get shut down before they could put content on the framework they sold us... I wonder if there will be a class action or if steam will give a refund tho i kinda dont want one but i want there to be something in the game for me to do other than piracy or warping from bland place to other bland place...
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but you still got 40 hours out of the game. Some games you would get less than half of that for $60. If you play for 40 hours or more, you got your money's worth from the game.
 
They denied my refund after 5 hours of play on steam. Even tried to refund to wallet. No go.
 
Prisoner849 said:
By your rationale we should accept false advertising (even though we know it's false) and attribute our suffering to our being dumb and impatient.
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Yeah, why take any responsibility for your own decisions when you can take up the torches and pitchforks instead, that seems to be the fashionable attitude these days. There are laws to protect against false advertising, take it up with the relevant authorities if you feel so aggrieved. And, really, "suffering"? It's a video game that didn't live up to people's expectations, not exactly a life-or-death situation, unless you count the stupid fucks who think it's clever and edgy to throw around death threats on social media. And as for people getting refunds after putting in 40+ hours (as per the linked article), that's not about Hello Games and Murray in particular getting their just deserts, that's entitled freeloaders gaming the system. If it's as repetitive and tedious as a lot of people claim, it shouldn't take more than 2 hours to figure that out.
 
Litfod said:
Yeah, why take any responsibility for your own decisions when you can take up the torches and pitchforks instead, that seems to be the fashionable attitude these days. There are laws to protect against false advertising, take it up with the relevant authorities if you feel so aggrieved. And, really, "suffering"? It's a video game that didn't live up to people's expectations, not exactly a life-or-death situation, unless you count the stupid fucks who think it's clever and edgy to throw around death threats on social media. And as for people getting refunds after putting in 40+ hours (as per the linked article), that's not about Hello Games and Murray in particular getting their just deserts, that's entitled freeloaders gaming the system. If it's as repetitive and tedious as a lot of people claim, it shouldn't take more than 2 hours to figure that out.
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I didn't buy the game, so I couldn't care less.

Having said that, some people have a right to a refund. The pretext under which many people pre-ordered and bought the game early was a falsification, a misdirection; the game was different from what it was claimed to be by the developers (and very, very broken, but that's another issue). You claim it isn't serious, so when is it? When it's $100, $1000...where do you draw the ripped-off line? Furthermore, when does a lie become a lie? Does that also have a 'serious' threshold before it is worth taking action against? When is suffering suffering? Maybe some guy can afford a couple of games a year and picked this one up; does this constitute a form of suffering?

As for the death threats and 40+ hour refund hunters, yep, that's really lame and I agree that people have become irresponsible, but there remain a great number of people have a legitimate right to a refund.
 
Litfod said:
Yeah, why take any responsibility for your own decisions when you can take up the torches and pitchforks instead, that seems to be the fashionable attitude these days. There are laws to protect against false advertising, take it up with the relevant authorities if you feel so aggrieved. And, really, "suffering"? It's a video game that didn't live up to people's expectations, not exactly a life-or-death situation, unless you count the stupid fucks who think it's clever and edgy to throw around death threats on social media. And as for people getting refunds after putting in 40+ hours (as per the linked article), that's not about Hello Games and Murray in particular getting their just deserts, that's entitled freeloaders gaming the system. If it's as repetitive and tedious as a lot of people claim, it shouldn't take more than 2 hours to figure that out.
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Asking for a refund from Steam or PSN for a product you are unhappy with isn't the same thing as taking up torches and pitchforks. I'd argue getting the law involved as you suggest would be more fitting of your analogy. Your response is about as overhyped as the game.
 
wait for the lawsuit. get your money back in the form of coupons for doritos and mt. dew
 
tybert7 said:
You are the most persistent human being on the planet.
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My play time is listed at 86 hours only crashed 2 times...

My biggest complaint for the game is they need the fact pointed out that space is not all dense nebula every system you go to the main differences are what color gas you fly in my first system was orange and it made it hard to see anything next was orange and green soup... The fact a mod called deep space was needed is just insanely stupid.

Then there is how you can disconnect from one of the things that somewhat resembles a story. And there is no way back onto it reliably I stepped onto someone else's Atlas interface and then landed to get materials for more warp cells only to find the path gone again... So here I sit only 3 blueprints I don't know all 3 are Atlas passes. Though that could mean I don't know some upper tier weapon blueprints but I doubt it
 
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false advertising is false advertising, 2 hours in or 100. Just look at Volkswagen.

Given that Sony is offering refunds, their legal department got involved, reviewed the case, and hit the oh shit button.

I did not follow the hype of this game, I watched the original E3 trailer then played the actual game for a hour and returned it as garbage. Since then I watched interviews and marketing of this game, and I can see why Sony wants to offer refunds as a gesture of goodwill and attempt to avoid lawsuit.
 
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