Warning: Bestbuy's Amazon pricematch is full of it! BS.

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davidm71

[H]ard|Gawd
Joined
Feb 11, 2004
Messages
1,568
Today I called bestbuy.com to get a pricematch on a Corsair Vengeance Gaming mouse that amazon had $5 cheaper. The representative was more interested in trying to sell me other things of interest like their daily deals or what ever but said looks like we can pricematch that as it was sold by Amazon.com. Last minute her supervisor said sorry no can do because its an accessory. So I looked at Bestbuy's policy online and what do you know no mention of exclusions for accessories. To me it seems like they say one thing out of one side of their mouth and another out of the other at the same time!

Complete nonsense!

Bestbuy if you want to play with the big boys stand by your policies!
 
Don't worry, NewEgg will buy BestBuy and soon we will have Local NewEgg's all over the US. HOORAY!
 
ya the same shit happened to me at staples. made up the terms of the price match policy to say no. fuck them.
 
I had reward points I was going to apply though. Might try to go in store and talk to someone instead. Better luck that way sometimes..
 
Not sure what you really expected. This is BestBuy after all, they are widely know for their shenanigans...

Only thing BestBuy is good for these days is showrooming
 
They tried to do that to me. I called corporate from inside the store and they made the manager push it through for a $80 savings. The accesory thing is BS. The sold by amazon thing is the real policy so no 3rd party amazon seller.

They may be changing it though to be price match on bigger ticket items.

"Dear Reward Zone Member,

The presidential election is over, and no matter how you feel about the outcome, just about everyone is happy we've seen the last misleading TV commercial.

Some retailers, unfortunately, didn't get the memo—and they're pounding the airwaves with ads that make us feel like the political season never ended. Ugh. Well, at Best Buy®, we stand for something different. Here's our promise to you:
We are dedicated to having the best pricing on the products people care about most, like smartphones, tablets and televisions. And if for some reason we don't have the lowest price, we will match any price on our hardware products, whether that price comes from a traditional "brick and mortar" store or a major online retailer.

Best Buy stores feature the broadest selection of consumer electronics products in the United States.

At Best Buy, you can shop when and where you want: in our stores, online or over the phone. You can even buy online and pick up your purchase in our store the same day.

We have a sales force trained to deliver impartial, knowledgeable advice about all products, to make sure you get exactly what you need.

We will stay with these products for their lifetime with our Geek Squad® services and support.
This holiday season, we'll keep the competition honest if we have to, but we'd rather spend our time and energy doing what matters most: keeping you satisfied. That's the truth, and that's our promise to you.

Happy Holidays!


Sincerely,

Shawn Score
Senior Vice President of U.S. Retail, Best Buy"
 
elzeus said:
They tried to do that to me. I called corporate from inside the store and they made the manager push it through for a $80 savings. The accesory thing is BS. The sold by amazon thing is the real policy so no 3rd party amazon seller.

They may be changing it though to be price match on bigger ticket items.

"Dear Reward Zone Member,

The presidential election is over, and no matter how you feel about the outcome, just about everyone is happy we've seen the last misleading TV commercial.

Some retailers, unfortunately, didn't get the memo—and they're pounding the airwaves with ads that make us feel like the political season never ended. Ugh. Well, at Best Buy®, we stand for something different. Here's our promise to you:
We are dedicated to having the best pricing on the products people care about most, like smartphones, tablets and televisions. And if for some reason we don't have the lowest price, we will match any price on our hardware products, whether that price comes from a traditional "brick and mortar" store or a major online retailer.

Best Buy stores feature the broadest selection of consumer electronics products in the United States.

At Best Buy, you can shop when and where you want: in our stores, online or over the phone. You can even buy online and pick up your purchase in our store the same day.

We have a sales force trained to deliver impartial, knowledgeable advice about all products, to make sure you get exactly what you need.

We will stay with these products for their lifetime with our Geek Squad® services and support.
This holiday season, we'll keep the competition honest if we have to, but we'd rather spend our time and energy doing what matters most: keeping you satisfied. That's the truth, and that's our promise to you.

Happy Holidays!


Sincerely,

Shawn Score
Senior Vice President of U.S. Retail, Best Buy"
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Sounds like BB has sour oats over the election. I got that email also and couldn't believe it. Politics has no place on the consumer level in my opinion...
 
Tax days are over. Even here in Mass Amazons going to be charging tax soon..
 
davidm71 said:
Sounds like BB has sour oats over the election. I got that email also and couldn't believe it. Politics has no place on the consumer level in my opinion...
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What are you even talking about?


They were referencing how political ads are misleading. And now that the election is over, we don't have to deal with those ads for awhile.

Then they tied it in by saying other retailers ads are misleading. And unfortunately we still have to be subjected to those ads.



That has nothing to do with actual politics, or politics being on the consumer level.
 
WORST pricematching store is Toys R Us. They flaunt it with "why go anywhere else for toys? Why?!" campaign. Well, the PMd store has to put out a physical ad of the item which must be physically present to PM. You also can't use the groupon in conjunction. Not to mention this time of year is a freaking mad house at TRU. At least at Frys and BB they have gotten a little more lenient than in the past! I notice Fry's no longer gets you for "shipping" charges from Amazon. And have just learned now that BB actually will PM Amazon (somewhat).
 
I went in to Best Buy to see if they had a Logitech G700 in stock to pick up locally, since I had heard that they price matched Amazon and my wife needed a new mouse. The first employee I spoke with said "No, sorry" and when I told him I'd just get it from Amazon then, he stopped and said "Well, wait, I think I heard something about that. Let me ask my supervisor." Supervisor comes back and says "Absolutely we'll price match Amazon" and took care of it for me. So no complaints here, other than it seems like they didn't inform their seasonal help.
 
Like all BB policies it will be hit or miss. I personally make it a point not to bother. BB is such a horrible place I will just wait for it to come from amazon, in fact many times I will just pay $4 and get over night shipping.
 
That's BS. I've been in that same situation, multiple times. Whenever a manager doesn't price-match I just say "your would rather let me walk, lose a sale and let me buy from your competitor?" The key is to don't back down, because their trained to tell you "no" the first time you ask.
 
shyboi said:
Not sure what you really expected. This is BestBuy after all, they are widely know for their shenanigans...

Only thing BestBuy is good for these days is showrooming
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There is another thread, at the time i am posting it is directly beneath this thread, talking about how Newegg does the same exact crap with their price match.
 
newegg might do the same as most price matching plans are bullshit. however unlike newegg everything else about best buy blows a huge donkey shlong. so if newegg has 1 strike and best buy has 1500 then all is still right with the world.
 
compudocs said:
Don't worry, NewEgg will buy BestBuy and soon we will have Local NewEgg's all over the US. HOORAY!
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Why would Newegg want to buy a retail money pit? The whole reason why Newegg is so successful and profitable is because they can offer lower prices due to the lower overhead of not having to maintain retail stores and pay retail employees.
 
buddybd said:
That's going to suck, I like my stuff tax free!
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Your days are numbered. All states will require tax on internet purchases , and amazon purchases in the next 2 years.

I love amazon but they have a huge advantage over B+M retailers, I don't think its realistic to expect B+M stores to match their prices. I think we'll see price parity between online and B/M retailers in the next several years, as well.
 
pfft best buy.......even though they're almost as bad in terms of selection I do my price matches @ frys even though their policy is full of bs at times
 
It worked for me. I bought my H100 for $100. It was $120 on the shelf but $100 at Amazon. I asked for price match, he pulled it up on the computer and took the $20 off right there. Was pretty painless. Guess YMMV depending on the store and its management.
 
xoleras said:
I think we'll see price parity between online and B/M retailers in the next several years, as well.
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Doubt it.

Cost savings is the only reason to deal online. If B/M retailers have the same price, I'll always go B/M for the return service, and I think many people feel the same way.
 
canna said:
Cost savings is the only reason to deal online. If B/M retailers have the same price, I'll always go B/M for the return service, and I think many people feel the same way.
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Cost isn't the only advantage IMO, aside from food I rarely care about waiting a day or two to get many items and even at the same price find online shopping can be a convenient time saver as long as you have someone available to accept delivery of packages. The selection of many items can also be far greater online, this is a bigger advantage for rural residents but can hold true even in large cities. I do agree with you on in-store return/exchange, it's great when you needed it and that alone makes local shopping my first choice if prices are comparable.
 
As someone who has pricematched many times, ill be honest, Bestbuy has pricematched me lots of things fairly easily in the past. Ive never called in though, usually its B&M.
 
As others have mentioned you can save alot of time shopping online thats worth way more than the cost savings. I would reverese the statement and say there is only 3 reasons to ever buy at Brick and mortar, that is return policy on large items, cost savings on ultra high volume products, and same day get your product. IE I cant find things like toilet paper or apples cheaper online because all walmart has to do is ship in pallets of them and throw them on the shelf, no packaging etc.. If places like amazon solve more of those issues its going to be a rough go for places like best buy.

I think they can solve the return policy thing, they sort of already have, all they need to do is add an option where you package it up and leave it at your front door and UPS, FEXED / w/e picks it up, then the return policy is just as easy as packaging it up and taking it back to the store.

They can solve the same day shipping by putting warehouses in more places and they seem to be keen on doing that already.

So the only last weakness is ultra high volume items.

For me personally I just order tons of stuff online and wait for it to show up. Because like talz said its a whole lot less of my time wasted not running to 4 different stores all over the city only to find out they all carry the same product that wont work for me.
 
Even if prices between B&M and online were the same, I would still prefer to shop online for several reasons:

1) Online shopping is a more efficient use of time. Physically traveling to a store costs time and money (cars ain't free to operate). Taking 5min to order something online during my lunch break is better than stopping at a store on my way home from work.
2) Online reviews are helpful, up-selling minimum wage making teenagers are not
3) I hate people. Other drivers, other shoppers, other people's children, sales associates, cashiers. Good riddance!
4) Waiting in traffic sucks. Waiting in line to check out sucks. Shlepping purchased items around a mall sucks.
5) I'm a night person. If I remember I need to purchase something at 11pm, I can do that. Without pants on.
6) Realtime inventory. Arriving at a store only to find out that the product is out of stock sucks. Arriving at a store and not being able to find the product I'm looking for because it has been moved from its normal spot to a special sale area across the store that takes 10 min of wandering around and finally breaking down and asking someone who makes you feel like an idiot, sucks.

Perishable items are the only reason I will go to a B&M.
 
gangolfus said:
Even if prices between B&M and online were the same, I would still prefer to shop online for several reasons:

1) Online shopping is a more efficient use of time. Physically traveling to a store costs time and money (cars ain't free to operate). Taking 5min to order something online during my lunch break is better than stopping at a store on my way home from work.
2) Online reviews are helpful, up-selling minimum wage making teenagers are not
3) I hate people. Other drivers, other shoppers, other people's children, sales associates, cashiers. Good riddance!
4) Waiting in traffic sucks. Waiting in line to check out sucks. Shlepping purchased items around a mall sucks.
5) I'm a night person. If I remember I need to purchase something at 11pm, I can do that. Without pants on.
6) Realtime inventory. Arriving at a store only to find out that the product is out of stock sucks. Arriving at a store and not being able to find the product I'm looking for because it has been moved from its normal spot to a special sale area across the store that takes 10 min of wandering around and finally breaking down and asking someone who makes you feel like an idiot, sucks.

Perishable items are the only reason I will go to a B&M.
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I can agree on all but #6. Some of the larger online places oversell and are understocked on some items, we've seen it here all the time. So #6 doesn't hold true for a lot of the sites.
 
I agree with you guys, I like shopping online as well. But what i'm saying is that tax free sales will not last: all states will require sales tax at checkout in the next two years, so that is an advantage that will not last.

For electronics I will still buy that stuff mostly online due to selection - but with tax in the picture, a lot of stuff that I now buy at amazon, I may not in the future. So that's partially the reason why I say that B&M and online will become closer to parity in the next decade IMO. I could be wrong , though.
 
Could someone please remind me of Amazon's price matching policy?

Stop being lazy, get some exerciser and go to the actual B&M. I don't shop BB that often, but when I'm in store and use my mobile phone to pull up an online deal, I have never been shot down for price matching. BB.com is operated differently than their retail stores as far as I know.

Bestbuy.com's price match policy
Buy It Now with Confidence
Best Buy will match the price if you find a lower price on an identical available product at a local retail competitor's store, a local Best Buy retail store or BestBuy.com. Simply let us know when you are making your purchase or during the return and exchange period.

The Guarantee does not apply to: Our competitors' website prices, offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, Deal of the Day items, BestBuy.com Midnight Sale and special hour sale events, BestBuy.com Clearance & More and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.
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Yet in store I have had no issue with price matching Amazon.
 
BurntToast said:
Could someone please remind me of Amazon's price matching policy?

Stop being lazy, get some exerciser and go to the actual B&M. I don't shop BB that often, but when I'm in store and use my mobile phone to pull up an online deal, I have never been shot down for price matching. BB.com is operated differently than their retail stores as far as I know.

Bestbuy.com's price match policy


Yet in store I have had no issue with price matching Amazon.
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I completely agree. I dont think people realize the online is vastly different from B&M. Never try to PM via BB.com, always go in-store. Some people are dumb that way and try to PM online. I am at like a 90% success rate pricematching B&M myself. They are usually pretty nice about it.
 
I walked in and had them price match a backpack from Amazon that was $65 instead of 99, and there was no hassles at all.
 
Best buy matched Neweggs proce on a Viewsonic 1080P projector last week, newegg had it for $700 plus a $50 gift card, Best buy had it at $720. They matched the 700 then gave me another $50 off since they can't give gift cards for price matching. So I got the projector for $687 including tax with free shipping and 18 months 0% financing. I couldn't be happier with their service at the moment.
 
dieseldog49 said:
Best buy matched Neweggs proce on a Viewsonic 1080P projector last week, newegg had it for $700 plus a $50 gift card, Best buy had it at $720. They matched the 700 then gave me another $50 off since they can't give gift cards for price matching. So I got the projector for $687 including tax with free shipping and 18 months 0% financing. I couldn't be happier with their service at the moment.
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Funny on this topic of conversation, I was at BB today and tried to PM amazon while in-store from an in-store pickup and they told me I have to call BB to PM an online store. I just thought to myself, "oh wtfever..." BB is really inconsistent. Ive PM'd online places from in-store many times.
 
Retsam said:
Funny on this topic of conversation, I was at BB today and tried to PM amazon while in-store from an in-store pickup and they told me I have to call BB to PM an online store. I just thought to myself, "oh wtfever..." BB is really inconsistent. Ive PM'd online places from in-store many times.
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Sounds like employee lingo for "I don't want to have to explain this shit to the boss when he asks me wtf is going on."
 
From what they told me is I can only get a online price match from the online or over the phone number. This is apparently just a policy so that if you want the same price as online its ordered online for apples to apples (how they explained it to me)
 
Retsam said:
Funny on this topic of conversation, I was at BB today and tried to PM amazon while in-store from an in-store pickup and they told me I have to call BB to PM an online store. I just thought to myself, "oh wtfever..." BB is really inconsistent. Ive PM'd online places from in-store many times.
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Every store in existence is inconsistent. You can get a very helpful person on Amazon's support line one day and one that hangs up on you the next day.
 
Hi,

Just wanted to add that today I had one of those save $50 off $100 when you use mastercard at Bestbuy coupons. Valid from 1/21-1/27 according to the coupon. Got to bestbuy and there was a sign that it was good only on the 21st ie go F yourself. Talk about bait and switch!
 
gangolfus said:
3) I hate people. Other drivers, other shoppers, other people's children, sales associates, cashiers. Good riddance!
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This x100

I'll wait 2 days for the upgrade i need, or some other materialistic crap I apparently want at that time.

Prime FTW
 
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