diablo 3 accounts hacked

I need more detail. I need know how long they've had it. What kind of losses did they experience? What did Blizzard say in regard to their claims?

You people keep leaving out important details like it doesn't matter. And I'm meant to sit here and believe your every word.

Wait, people have to convince YOU?

Seek therapy.
 
Wait, people have to convince YOU?

Seek therapy.

Unless I missed a recent Blizzard post. These people are claiming something that Blizzard has said has not happened.

So it's really not unreasonable to ask for further information. It might help us understand what happened to that person and get a better idea of what's going on.

Also, and especially important. If my account was hacked with an authenticator. You better believe I'd want a real answer from Blizzard. And I would absolutely share that with the community.

I'm not asking for anything crazy. Just some more detail about their claim.

If I said I could fly, wouldn't you want proof?
 
Unless I missed a recent Blizzard post. These people are claiming something that Blizzard has said has not happened.

So it's really not unreasonable to ask for further information. It might help us understand what happened to that person and get a better idea of what's going on.

Also, and especially important. If my account was hacked with an authenticator. You better believe I'd want a real answer from Blizzard. And I would absolutely share that with the community.

I'm not asking for anything crazy. Just some more detail about their claim.

If I said I could fly, wouldn't you want proof?

So are you asking Blizzard for more specific information as well? Can't have it both ways but you sure seem to be taking Blizzard's word for it without anything else. You know, because companies are always honest.
 
So are you asking Blizzard for more specific information as well? Can't have it both ways but you sure seem to be taking Blizzard's word for it without anything else. You know, because companies are always honest.

Was that seriously not clear?

Okay say this happens. My account is hacked. I have an authenticator. So I put in a ticket with Blizzard. Blizzard comes back and says whatever. Lets say they go "okay we're not sure what happened, we show no access to your account, etc etc."

So that clearly means something else is happening and the attacks/hacks are not conventional.

I would then share the information Blizzard gave me with you guys.
 
As far as I'm aware there are a few flaws with the authenticators. The android version has been cracked on handsets that are rooted and there is an emulator version which you can run on your computer (which obviously isn't a good idea).

Blizzard have accepted a few accounts have been hacked with an authenticator but the number of accounts that it has happened to is low and often in cases of users ridden with malware. I wouldn't be surprised if they were using the emulated version (which isn't officially supported). However it seems the many of the cases of users that have been hack with authenticators on the official forums are fake, as confirmed by bashiok in several cases.
 
Unless I missed a recent Blizzard post. These people are claiming something that Blizzard has said has not happened.

So it's really not unreasonable to ask for further information. It might help us understand what happened to that person and get a better idea of what's going on.

Also, and especially important. If my account was hacked with an authenticator. You better believe I'd want a real answer from Blizzard. And I would absolutely share that with the community.

I'm not asking for anything crazy. Just some more detail about their claim.

If I said I could fly, wouldn't you want proof?

You don't see that you're inserting yourself into the issue, like some sort of self appointed authority?
 
Was that seriously not clear?

Okay say this happens. My account is hacked. I have an authenticator. So I put in a ticket with Blizzard. Blizzard comes back and says whatever. Lets say they go "okay we're not sure what happened, we show no access to your account, etc etc."

So that clearly means something else is happening and the attacks/hacks are not conventional.

I would then share the information Blizzard gave me with you guys.

Whether your wrong or right your whole assumption is based on Blizzard being honest. That to me is to big a gamble to take considering how these big game companies/publishers have acted the last couple of years. The burden is on Blizzard to prove it's nothing on their end. These company's are not your friend, they are only there to get every last dollar out of your wallet they can.
 
You don't see that you're inserting yourself into the issue, like some sort of self appointed authority?

I'm just curious to find out more about the claims. It's pretty reasonable when

1. I play Diablo 3
2. Have an authenticator on my battle.net account

I'm concerned about the hacks and want to know more. Because in theory we're all "at risk" given the current state. How could you not be curious to know more?

Do you really think it's unreasonable to say "hey buddy, what did blizz say about your account being hacked with the authenticator?"

Whether your wrong or right your whole assumption is based on Blizzard being honest. That to me is to big a gamble to take considering how these big game companies/publishers have acted the last couple of years. The burden is on Blizzard to prove it's nothing on their end. These company's are not your friend, they are only there to get every last dollar out of your wallet they can.

I have no reason to distrust Blizzard. I definitely don't expect them to come out right and say "yeah we know about the hacks, it's some vulnerability in our login algorithm, but we have fucking idea how to fix it." Their admission to an issue which they have no mitigation for would only makes things worse.

You guys make everything worse. Maybe my post wasn't very tactful, or seemed aggressive. All I wanted was the guy claiming to be hacked with an authenticator, to tell us what Blizzard's stance is on his account.
 
The hilarity of all of this is that if this was EA, they would be raked over the coals and lambasted by everyone, but since this is the high and mighty Blizzard they get a free pass by many people.
Some people are raking them over the coals while others are not just giving them a free pass, but are actively defending them.


Unless I missed a recent Blizzard post. These people are claiming something that Blizzard has said has not happened.

So it's really not unreasonable to ask for further information. It might help us understand what happened to that person and get a better idea of what's going on.

Also, and especially important. If my account was hacked with an authenticator. You better believe I'd want a real answer from Blizzard. And I would absolutely share that with the community.

I'm not asking for anything crazy. Just some more detail about their claim.

If I said I could fly, wouldn't you want proof?

If you got hacked and you claimed you had an authenticator, by your own logic, no one should believe you because Blizzard said no one gets hacked with an authenticator. :rolleyes:


Whether your wrong or right your whole assumption is based on Blizzard being honest. That to me is to big a gamble to take considering how these big game companies/publishers have acted the last couple of years. The burden is on Blizzard to prove it's nothing on their end. These company's are not your friend, they are only there to get every last dollar out of your wallet they can.
QFTMFT...


Considering the log in and authentication issues last night, I am willing to bet Blizzard has found an exploit that they are trying to fix. Whether or not it is the exploit account hacks are using, remains to be seen.
 
You don't see that you're inserting yourself into the issue, like some sort of self appointed authority?

This same "issue" has been going on in World of Warcraft for YEARS. You'll have to forgive us if we're skeptical that this is suddenly a mass epidemic with a new myserious man-in-the-middle attack scheme. I'm a bit numb to people yelling "conspiracy!" after dealing with people talking the same thing in WoW for years.
 
I'm just curious to find out more about the claims. It's pretty reasonable when

1. I play Diablo 3
2. Have an authenticator on my battle.net account

I'm concerned about the hacks and want to know more. Because in theory we're all "at risk" given the current state. How could you not be curious to know more?

Do you really think it's unreasonable to say "hey buddy, what did blizz say about your account being hacked with the authenticator?"



I have no reason to distrust Blizzard. I definitely don't expect them to come out right and say "yeah we know about the hacks, it's some vulnerability in our login algorithm, but we have fucking idea how to fix it." Their admission to an issue which they have no mitigation for would only makes things worse.

You guys make everything worse. Maybe my post wasn't very tactful, or seemed aggressive. All I wanted was the guy claiming to be hacked with an authenticator, to tell us what Blizzard's stance is on his account.

Nobody here has to prove anything to you...that guy certainly doesn't owe you an explanation, but Blizzard does so go ask them...

We would all like to know what's really happening. Until then all people can do is speculate and post their frustrations.
 
Whether your wrong or right your whole assumption is based on Blizzard being honest. That to me is to big a gamble to take considering how these big game companies/publishers have acted the last couple of years. The burden is on Blizzard to prove it's nothing on their end. These company's are not your friend, they are only there to get every last dollar out of your wallet they can.

I would not consider my $14.00 a month wow sub as taking every last dollar out of my wallet. If any of our budgets are constrained when it comes to paying $14.00 or a one time $60.00 purchase... we need to examine other things in our lives and not focus on a game.

I have been a blizzard game player for years. Now, every game I play requires battle.net login. I believe the system owners on what they say since I have been using it for several years without issues. I know every day that I will go home and my accounts are okay since I have an authenticator. Also what [H]ardforum does not have is a blizzard employee that is able to take a look into what users are posting here. There are countless accounts of users posting on the official forum saying their computer was clean and they had the authenticator on there account to only have an account admin review the logs and say "well yes.. You have an authenticator NOW.. but when you were hacked you did not".
I also know in the back of mind that there is still a chance I might get hacked with an authenticator. Nothing is 100% secure. But I'm doing my part here by taking the requested steps to secure my account with an authenticator.

So put yourself in the system owners position. Say your a system tech for the battle.net domain and authentication servers. You have a user who posts on a forum saying "I was hacked! Help! I used every possible security procedure I could have... Including your authenticator!". Now as the system owner... You have no idea what that users internet habits are, or when or what kind of security software they installed on there computer. What you do have is logs on your system. So you review them and find the authenticator was added after a strange IP address logged in. So do you believe the customer who paid $60.00 and is posting on a public forum or do you believe the logs your system generated?


I work in IT for a living. All i have to determine what went wrong on a users complaint is to 1) experience the issue myself or 2) review the logs and determine the cause from there. Yes there are times where I can not experience the issue myself and the logs do not show anything but those I can count on one hand. More often then not it's the end user who did something wrong and is claiming that there perfect and it's the system's fault.

I said it several times before and I feel as if it needs to be said again. Stop! blaming solely blizzard and realize you had a part in the compromise as well. ANYTHING connected to the internet is at risk of being attacked by ways not yet discovered. It's why antivirus company's release updates 2 or 4 times a day, why Microsoft releases updates every Tuesday, and why Blizzard ask you to go the extra mile and get an authenticator running on a supported platform.
 
I would not consider my $14.00 a month wow sub as taking every last dollar out of my wallet. If any of our budgets are constrained when it comes to paying $14.00 or a one time $60.00 purchase... we need to examine other things in our lives and not focus on a game.

I have been a blizzard game player for years. Now, every game I play requires battle.net login. I believe the system owners on what they say since I have been using it for several years without issues. I know every day that I will go home and my accounts are okay since I have an authenticator. Also what [H]ardforum does not have is a blizzard employee that is able to take a look into what users are posting here. There are countless accounts of users posting on the official forum saying their computer was clean and they had the authenticator on there account to only have an account admin review the logs and say "well yes.. You have an authenticator NOW.. but when you were hacked you did not".
I also know in the back of mind that there is still a chance I might get hacked with an authenticator. Nothing is 100% secure. But I'm doing my part here by taking the requested steps to secure my account with an authenticator.

So put yourself in the system owners position. Say your a system tech for the battle.net domain and authentication servers. You have a user who posts on a forum saying "I was hacked! Help! I used every possible security procedure I could have... Including your authenticator!". Now as the system owner... You have no idea what that users internet habits are, or when or what kind of security software they installed on there computer. What you do have is logs on your system. So you review them and find the authenticator was added after a strange IP address logged in. So do you believe the customer who paid $60.00 and is posting on a public forum or do you believe the logs your system generated?


I work in IT for a living. All i have to determine what went wrong on a users complaint is to 1) experience the issue myself or 2) review the logs and determine the cause from there. Yes there are times where I can not experience the issue myself and the logs do not show anything but those I can count on one hand. More often then not it's the end user who did something wrong and is claiming that there perfect and it's the system's fault.

I said it several times before and I feel as if it needs to be said again. Stop! blaming solely blizzard and realize you had a part in the compromise as well. ANYTHING connected to the internet is at risk of being attacked by ways not yet discovered. It's why antivirus company's release updates 2 or 4 times a day, why Microsoft releases updates every Tuesday, and why Blizzard ask you to go the extra mile and get an authenticator running on a supported platform.

Blaaahh....to many words to read. I'm assuming your are defending Blizzard on pretty much everything looking at your posts. This is happening to often and to too many people to be strictly user error. Thinking Blizzard's servers are impenetrable is just plain naive.
 
I'm just curious to find out more about the claims. It's pretty reasonable when

1. I play Diablo 3
2. Have an authenticator on my battle.net account

I'm concerned about the hacks and want to know more. Because in theory we're all "at risk" given the current state. How could you not be curious to know more?

Do you really think it's unreasonable to say "hey buddy, what did blizz say about your account being hacked with the authenticator?"

Where did I say that was unreasonable? I was just pointing out that you seem to have asked everyone the exact same thing, several times. Kinda policing the thread. I'm sure this is normal on bnet forums, but I don't typically play Blizzard games, so it seems a bit crazy to me.
 
With 6+ million copies copies sold, I'd imagine there would be many more complaints than there are currently if it was a server side hack. As it is D3 complaint levels seem to be about the same in proportion as wow's (there was a blue post stating as much, IIRC).
 
Where did I say that was unreasonable? I was just pointing out that you seem to have asked everyone the exact same thing, several times. Kinda policing the thread. I'm sure this is normal on bnet forums, but I don't typically play Blizzard games, so it seems a bit crazy to me.

I consider anybody on this forum so vehemently defending a company's issues to be somehow connected to that company or possibly even being paid. I can't believe there are such rabid fans outside of bnet to sit and defend this crap day after day...
 
I consider anybody on this forum so vehemently defending a company's issues to be somehow connected to that company or possibly even being paid. I can't believe there are such rabid fans outside of bnet to sit and defend this crap day after day...

It goes both ways though, there are some seriously rabidly angry folks with compromised accounts too :p
 
Blaaahh....to many words to read. I'm assuming your are defending Blizzard on pretty much everything looking at your posts. This is happening to often and to too many people to be strictly user error. Thinking Blizzard's servers are impenetrable is just plain naive.

fail. Way to make yourself look like a tard.

I'm open to the idea that the issue may be on the blizzards end once someone says more then "I was hacked with an authenticator" and never posts again.

I'm not open to the idea the issue being 100% blizzards fault. The end user had something to do with. Unless... Someone bought the game (physical box) and never opened the box to get the key. Then months later opened the box to find there key was already used. Has that happened yet? no.

My point all along here is that the end user had something to do with it... How much? I do not know. I'm simply trying to open everyone's mind up to the fact that there system and them are not perfect and hack proof.
 
fail. Way to make yourself look like a tard.

I'm open to the idea that the issue may be on the blizzards end once someone says more then "I was hacked with an authenticator" and never posts again.

I'm not open to the idea the issue being 100% blizzards fault. The end user had something to do with. Unless... Someone bought the game (physical box) and never opened the box to get the key. Then months later opened the box to find there key was already used. Has that happened yet? no.

My point all along here is that the end user had something to do with it... How much? I do not know. I'm simply trying to open everyone's mind up to the fact that there system and them are not perfect and hack proof.

I think the point is that nobody cares enough about you and Dallows to prove their claims specifically to you. (not meant to be offensive)

If it has nothing to do with you, and a couple of you come into the thread demanding proof, it seems odd.
 
fail. Way to make yourself look like a tard.

I'm open to the idea that the issue may be on the blizzards end once someone says more then "I was hacked with an authenticator" and never posts again.

I'm not open to the idea the issue being 100% blizzards fault. The end user had something to do with. Unless... Someone bought the game (physical box) and never opened the box to get the key. Then months later opened the box to find there key was already used. Has that happened yet? no.

My point all along here is that the end user had something to do with it... How much? I do not know. I'm simply trying to open everyone's mind up to the fact that there system and them are not perfect and hack proof.

No, this has nothing to do with my computer nor my usage of it. Just because I didn't use an authenticator does not mean I'm to blame for Blizztard's shoddy data security.

If this is the end all solution for everything as the holy trinity of security then why didn't Blizztard make it mandatory for all users, knowing full well the past history of their games coupled with the fact that they had the intentions of doing real money transactions.
 
I think the point is that nobody cares enough about you and Dallows to prove their claims specifically to you. (not meant to be offensive)

If it has nothing to do with you, and a couple of you come into the thread demanding proof, it seems odd.

No offense taken. If someone makes a post claiming something and does not post again (at all) on the topic to answer a few questions on there claim.... Do we take the post as a troll or for real?

I lean towards a troll. I say that for there more cases pointing to the opposite of what happened. And we all hate troll's.
 
No, this has nothing to do with my computer nor my usage of it. Just because I didn't use an authenticator does not mean I'm to blame for Blizztard's shoddy data security.

If this is the end all solution for everything as the holy trinity of security then why didn't Blizztard make it mandatory for all users, knowing full well the past history of their games coupled with the fact that they had the intentions of doing real money transactions.

We have yet to see the real auction house go live. Therefor your post is a little early since we do not know what type of policy blizzard will have when it comes to the new auction house.

You are part to blame. You created the account with an email address and password you entered. You started the process. Therefor you had something to do with it.
 
We have yet to see the real auction house go live. Therefor your post is a little early since we do not know what type of policy blizzard will have when it comes to the new auction house.

You are part to blame. You created the account with an email address and password you entered. You started the process. Therefor you had something to do with it.

Yes, yes I signed up to play a game, not have my account hijacked.

Where in the TOS does it say, by clicking yes you understand that your account most probably will be hijacked and it is undeniably all your fault and we will not accept responsibility for it.

I almost wish the real money auction house did go live on it's original scheduled date, then we would really see some fireworks.
 
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Yes, yes I signed up to play a game, not have my account hijacked.

Where in the TOS does it say, by clicking yes you understand that your account most probably will be hijacked and it is undeniably all your fault and we will not accept responsibility for it.

you misunderstand what I'm saying. It's not possible to place blame solely on one person / company. Please add a little color to your black and white world.
 
No offense taken. If someone makes a post claiming something and does not post again (at all) on the topic to answer a few questions on there claim.... Do we take the post as a troll or for real?

I lean towards a troll. I say that for there more cases pointing to the opposite of what happened. And we all hate troll's.

I'm sure there are trolls mixed in with people that are actually having issues. This is just the first game I've dealt with that has such hacking issues, so I'm not used to fans running damage control for the company.
 
I'm sure there are trolls mixed in with people that are actually having issues. This is just the first game I've dealt with that has such hacking issues, so I'm not used to fans running damage control for the company.

I can understand and respect that. I'm simply trying to suggest that the system does work when used in combo with an authenticator. I have my personal experience, coworkers, and friends that have been on the battle.net system for years backing me up on this.

Again.. Blizzard could have done a better job of saying "hey.. you might want to use an authenticator with your new account". Aint no denying that.
 
When I spoke with Blizzard the other day. THEY SAID IT WILL BE MANDITORY FOR ALL CUSTOMER'S THAT WANT TO USE THE REAL MONEY AH TO HAVE AN AUTHENTICATOR. So they are going to make it manditory if you want to use the real money ah to have an authenticator. Also if you want a second roll back on a toon thats been hacked you will have to have a authenticator on the account. They are trying to make every one get one.
 
When I spoke with Blizzard the other day. THEY SAID IT WILL BE MANDITORY FOR ALL CUSTOMER'S THAT WANT TO USE THE REAL MONEY AH TO HAVE AN AUTHENTICATOR. So they are going to make it manditory if you want to use the real money ah to have an authenticator. Also if you want a second roll back on a toon thats been hacked you will have to have a authenticator on the account. They are trying to make every one get one.

In my mind.. A good move.
 
To the rest of you that have elected to stay on the ride... Caveat emptor ...because I'm sure the real truth will not be publicized for a while or until an independent 3rd party compels them to full disclosure as to what really happened (not how).
 
I'm done with this. If KarsusTG want's to reply with more information to help us understand what happened to his friends, cool. If not, then I'm not going to waste more time trying to explain something so simple.
 
To the rest of you that have elected to stay on the ride... Caveat emptor ...because I'm sure the real truth will not be publicized for a while or until an independent 3rd party compels them to full disclosure as to what really happened (not how).

Question:

What makes you think something other then an account's username and password has been compromised has gone on here?
 
I'm done with this. If KarsusTG want's to reply with more information to help us understand what happened to his friends, cool. If not, then I'm not going to waste more time trying to explain something so simple.

Just let it be :) Someone saying they were hacked or their friends were hacked has absolutely nothing to gain by submitting more information. They're not looking for your approval, so they won't bother.
 
Nobody here has to prove anything to you...that guy certainly doesn't owe you an explanation, but Blizzard does so go ask them...

We would all like to know what's really happening. Until then all people can do is speculate and post their frustrations.

That is all he asked for and you've been busting his shit ever since. Just saying "OMG I was hacked Blizzard sucks cause I had an authenticator"and that is all helps no one but spreads fud. Asking for what Blizzard told you is a legitmate question because it may possibly save someone from getting hacked themselves.
 
Just let it be :) Someone saying they were hacked or their friends were hacked has absolutely nothing to gain by submitting more information. They're not looking for your approval, so they won't bother.

How does asking a question come down to asking for approval?

Asking for what Blizzard told you is a legitmate question because it may possibly save someone from getting hacked themselves.

Worth quoting.
 
...

If this is the end all solution for everything as the holy trinity of security then why didn't Blizztard make it mandatory for all users, knowing full well the past history of their games coupled with the fact that they had the intentions of doing real money transactions.

They do. Read the EULA as it specifically says that in order to use the RMHA you have to have an authenticator if you keep a 50.00 or more in your account.
 
Question:

What makes you think something other then an account's username and password has been compromised has gone on here?

I don't know that for sure at all. That cannot be ruled out, it may very well be the case.

I just refuse to believe it is the fault of the user, or that the user has been keylogged with sort of malware on their PC, since I am very confident that mine is clean.
 
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They do. Read the EULA as it specifically says that in order to use the RMHA you have to have an authenticator if you keep a 50.00 or more in your account.

That's only part of the issue. They should have made it mandatory for all accounts from day one...maybe the authenticator does prevent unauthorized access but if your email address and password have been stolen then logging into Diablo3 is probably the least of your concerns as you better hope you're not using them for anything else that you deem important.
 
I don't know that for sure at all. That cannot be ruled out, it may very well be the case.

I just refuse to believe it is the fault of the user, or that the user has some been keylogged with sort of malware on their PC, since I am very confident that mine is clean.

There are lots of ways to take information that does not require malware or keylogging. About once a day I get an email about a blizzard product. This attack takes the official blizzard email and changes the links to point a different website. That site is an official looking website but is an endless login loop. I have also seen sites where you login, it stores the information, then forwards you to the correct official site.

Also i hope you can understand that there are types of keyloggers and malware out there that have not been detected yet by any sort of protection software. I also remember reading @ one time it was best practice to run more the one malware detection software.
 
I'm sure there are trolls mixed in with people that are actually having issues. This is just the first game I've dealt with that has such hacking issues, so I'm not used to fans running damage control for the company.

I havent seen a single person in here running DC for Blizzard. Just because someone doesn't believe every single poster on the internet doesn't mean they are Blizzard fanboys and sycophants. Some people just want clarification which is a reasonable request to ask for since everyone's accounts are at risk. Considering every single person who has claimed on the bnet forums to have been hacked with an authenticator has been shown to have lied or added one after the hack occured it isn't such a stretch to assume people are trolling and asking for clarification is only reasonable, unless of course you have an axe to grind then it is completely unreasonable to ask for clarification.
 
I havent seen a single person in here running DC for Blizzard. Just because someone doesn't believe every single poster on the internet doesn't mean they are Blizzard fanboys and sycophants. Some people just want clarification which is a reasonable request to ask for since everyone's accounts are at risk. Considering every single person who has claimed on the bnet forums to have been hacked with an authenticator has been shown to have lied or added one after the hack occured it isn't such a stretch to assume people are trolling and asking for clarification is only reasonable, unless of course you have an axe to grind then it is completely unreasonable to ask for clarification.

Yes, I would hate for information to come out that my account is actually secure. I love the danger involved.
 
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