Well my EVGA 7900GS went up in smoke.

T

TGA

Gawd
Joined
Jun 26, 2004
Messages
825
Yesterday, I was playing EVE when all of a sudden my screen went corrupt and as I reached for the power button I noticed the smell of magic smoke leaking from my PC. I pulled out the video card and sure enough a chip on the back was fried.

Being this close to Christmas I really don't have the money for a new card. With the computer down I dug out the box and called EVGA since I bought the card cause of the EVGA lifetime warranty. Now I have had this card for almost 2 years now, actually I ordered it 2 years ago today exactly. Anyway being 2 years ago I couldn't remember if I had got a warranty card with it that I had filled it out or not but I am usually very good at making sure I send them in when I buy a new product that comes with one.

Anyway long story short EVGA is telling me that I purchased the card just after some policy change and they have no record of me registering my product with them. Unregistered products only carry a 1 year warranty so I get no RMA. Now while I got nearly 2 good years out of the card I am not overly upset. However as I pointed out when a product comes with instructions for registering it I am very good about making sure I follow them. So I do feel a bit cheated since I am rather sure the only way I wouldn't have registered this product is if I had not received any instructions with it informing me I had to. Hell 2 years later I still have the box with all accessories and paperwork along with the original sales invoice. Point being I am a anal about keeping everything so I can not be denied an RMA and I am a bit disappointed with how EVGA handled the situation.

That all said I was looking to upgrade soon anyway and have been looking at the 260. However with my computer down I am now having a hard time researching the 260. I know there are 2, 260 cores out there but I really don't know what sets them apart or how it translates to games. So I was hoping I could get some advice. The newer core being used on the 260 cards is the 216 if I am not mistaken and from what I was seeing the cost is a little higher. Is the 216 core worth an extra $30-$40? BTW I run at 1680x1050 but I keep my cards for along time and also plan on getting a larger screen

Also looking to change brands, a lot of people I know are running EVGA cards on my recommendation and I wasn't happy with how I was treated by the EVGA rep when I called about an RMA. Hell I would have bought a 260 from them while I was on the phone with them yesterday had they offered me even the smallest discount on one. But at this point I would rather spend my money with someone else. I see a lot of talk about BFG here and have seen more then one satisfied RMA here on the boards. Are the BFG reps really that great to deal with?

Oh and just so it's clear I am not trying to bash EVGA. They make great cards offered at a great price point. I am just unhappy with how I was treated by the EVGA rep compared to how I am use to being treated when I have a problem with a product. I am sure the rep did everything by the book. But as a customer, when a company is unwilling to work with me at all I take that as a sign they don't care who I buy the replacement card from. So I wish to do business with another company now, that's all.

Thanks,
Tom
 
I'm disappointed with EVGA after hearing your story... I hope you get a better experience next time, should you decide to give them more chance.

As for GTX260 216 and 192 cores, the difference is minimal in terms of benchmarks and actual game performance in most reviews.

Good luck with your purchase!
 
I had just bought 2 of the 260's with 192 core, my budget (better known as the wife wasn't having the cost exceed $2200), if I had known about the 216 versions I may have gone for those, but considering my current system (soon to be retired, as soon as I get the new one going) has an ATi X800, I'm jumping forward 4 years of graphics technology so I don't really care, I haven't seen anything that shows a siginifcant improvement in benchmarks or frame rates yet, so that would be helpful if anyone knows where i can see a comparison?
 
Hmmm, IMO, a LIFE TIME WARRANTY is supposed to be LIFE TIME of the card, registered or not. Are they trying to say that just because they cant find some sort of registration that THEIR card is not covered now? If Im not mistaking Bro, that is ILLEGAL for them to do and you should bring that knowledge to their attention.

That being said, can you prove YOU bought the card? Did you buy it from NewEgg? If you bought it online somewhere, see if you can dig into YOUR records of transaction on their site and see if you can locate a copy of your transaction. COPY that reciept and email it to eVGA c/o MIKE.

Be civilized with your email and tell exactly what has happened and that you would "encourage" them to respond with RMA information so that they can keep a satisfied customer. Also, it wont hurt for you to mention that you are a member at the [H]ardForums and have made a post about your problems both with the card and the treatment you recieved from their customer support. I know they have at least one rep. here at the forums, Ive seen him around before.

Remember...be civilized...any arrogantcy from you, despite the problem will terminate any hopes for you to get this problem resolved.

Good Luck
 
I have been civil and it seems someone is going to try see if something can't be done to help me out. As I tried to point out my only real disappointment with EVGA was they were happy to deny the RMA request and move on. They didn't seem to care where my next card came from, i mean they have me on the phone and I need a new card.

Computer parts fail it's just the way it is. 2 years out of a gaming video card used to game it's whole life is not bad. It is however the fist video card I have had fail and not just get retired. The bulk of my frustration comes from when it failed and what followed.

RMA denied
It was Thursday so no on line replacement before next week with out high cost shipping.
Christmas time so money is tight
Dealing with all the people Christmas shopping while I go to 5 stores looking for a new card. $100 9400GT anyone? Maybe $320 GTX 260? Do people really pay these prices or are they just looking to bend someone over who had a hardware failure and wants a replacement now?
 
Email the RMA department and tell them if they don't replace the card you will start buying BFG.
 
TGA said:
I have been civil and it seems someone is going to try see if something can't be done to help me out. As I tried to point out my only real disappointment with EVGA was they were happy to deny the RMA request and move on. They didn't seem to care where my next card came from, i mean they have me on the phone and I need a new card.

Computer parts fail it's just the way it is. 2 years out of a gaming video card used to game it's whole life is not bad. It is however the fist video card I have had fail and not just get retired. The bulk of my frustration comes from when it failed and what followed.

RMA denied
It was Thursday so no on line replacement before next week with out high cost shipping.
Christmas time so money is tight
Dealing with all the people Christmas shopping while I go to 5 stores looking for a new card. $100 9400GT anyone? Maybe $320 GTX 260? Do people really pay these prices or are they just looking to bend someone over who had a hardware failure and wants a replacement now?
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I think the point your trying to make about your frustration is that they didnt give you any "respect".

They didnt respect the fact that you had a problem.

They didnt respect the fact that you had a problem WITH THEIR PRODUCT.

They didnt respect the fact that you were an unsatisfied previous customer of theirs do to some "policy change" you can no longer RMA cause THEY cant find any record of you.

In my book, those are some pretty bad DINGs from a business point of view

Im telling ya dude. CALL RMA, ask to talk with "MIKE", tell him what I just wrote above about the respect thing...I bet you 10 to 1 he will ask you for a few things, such as a copy of a reciept (make sure you already have such things handy and better yet, already have emailed it to them and have some sort of listing number to give to him)...as I was saying....10 to 1, he will ship you (most probably) an 8800gts card and he will email you a shipping lable, postage already paid. All you would have to do is find a box to put your old card in and some bubble wrap and ship it back to them.

Dont just give up or anything Bro....You MUST keep on hounding on them if they do not help you. It would also be wise for you to keep a record of who you talked with that gave you disrespect and let MIKE know about that too.

Im tellin ya, this guy has helped out MANY people here at the [H].

Get your reciepts....you never answered if you got your stuff from NewEgg or ??? I know for a fact NewEgg keeps records of ALL transactions youve done, even years after the fact.
 
unrealsword said:
Horse shit. Get on the phone and demand to speak to a manager.
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QFT!!!

As I said Bro....You been talkin to the wrong person....just a peeon basically who doesnt give a crap and wants to go home, doesnt care if you have a problem and cant play your game or even run your computer.

CALL RMA and ask to talk with MIKE.....if he is busy, LEAVE A MESSAGE....He WILL call you back.

You might not get your situation handled before Xmas....and if thats a problem, I recommend you going and buying a very simple card to get you by for the time being, 50-75 bucks. Dont consider that a wasite though, cause once you DO get this problem resolved, you can just take out that card and put it away in case another one of "these" situation arises.
 
well as far as buying a new card you can easily get a cheap card for the time being that would easily outpace your 7900GS. you can (on the higher end for your screen size) get a GTX260 192 core for around 185 or a 4870 512mb for about the same. (at your screen size you don't really need 1gb). in the mid range you can get a 4850 (this is just fine for your screen BTW, will max out most games) for around 125 or so if you look around. in the 80 dollar range (still way better then the card you had) the 9800GT and the 4830 sit.both are perfectly viable. on the lower end your have the 9600GT, the 9600GSO 384 or 768mb, and the 4670 for 60 to 80 dollars.

BTW if you stay with Nvidia I highly recommend BFG.
 
I had a good run with xfx over the years. I bought a card used from someone and it went poof. They still replaced it even though it was 2 years old. They have a "double lifetime warranty" and handled it fast and even gave me a free upgrade (6800gt went up and they replaced it with a 7800gt). So when I recommend a nV card, they usually get my vote.
 
Email / PM Kyle, or call them up and ask for Mike as SAW recommended. They've pulled this "policy change" crap in the past, but if you have all your information in hand as you claim to (original invoice, etc) it should be resolvable.

If you can't get it resolved (and I really would try -- you'll be getting at very least an 8800 GT 256MB / 8800 GTS 320MB in exchange for your current card, as the 7 series is no longer stocked) then consider this another recommendation for XFX. Double Lifetime warranty is a great thing to be able to claim when reselling parts, and I've had positive experiences with their support / RMA staff as have most others here. They also have an active representative on the forums here.
 
silent-circuit said:
Email / PM Kyle, or call them up and ask for Mike as SAW recommended. They've pulled this "policy change" crap in the past, but if you have all your information in hand as you claim to (original invoice, etc) it should be resolvable.

If you can't get it resolved (and I really would try -- you'll be getting at very least an 8800 GT 256MB / 8800 GTS 320MB in exchange for your current card, as the 7 series is no longer stocked) then consider this another recommendation for XFX. Double Lifetime warranty is a great thing to be able to claim when reselling parts, and I've had positive experiences with their support / RMA staff as have most others here. They also have an active representative on the forums here.
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I'm starting to prefer XFX to Evga at this point. They've alwaysbeen nicer, and selling parts with double lifetiem warranty works out great when reselling them.
 
SAW said:
Why is that? ... Im just curious.....knowledge feeds my brain :)
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I had an issue with a BFG power supply and got the dumbest tech support guy ever. I ended up sending it back and getting my corsair (I love my corsair BTW) but the response for the BFG representatives is what impressed me. As I had sent the PSU back and bought another one the matter was closed but I had no less then three reps email/pm me to ask if I needed any help. and the matter with the tech support was dealt with. It was made known that my business was wanted. so when I bought a video card I went with them. I was impressed and have been sense. they may have lost a sale but gained several future ones because of the way they handled it. in other words my opinion of them is based on see how they handled a fuckup. those are common, companies that go out of their way to make it right are not
 
Funny.. the exact same thing happened to me. I put in the wrong purchase date and emailed them to fix it. I even sent them a copy of my receipt showing the correct purchase date (I regestered it within the month too) and to this date, over a year later they haven't changed it.

Screw EVGA. BFG and XFX have a new loyal customer.
 
Valset said:
I had an issue with a BFG power supply and got the dumbest tech support guy ever. I ended up sending it back and getting my corsair (I love my corsair BTW) but the response for the BFG representatives is what impressed me. As I had sent the PSU back and bought another one the matter was closed but I had no less then three reps email/pm me to ask if I needed any help. and the matter with the tech support was dealt with. It was made known that my business was wanted. so when I bought a video card I went with them. I was impressed and have been sense. they may have lost a sale but gained several future ones because of the way they handled it. in other words my opinion of them is based on see how they handled a fuckup. those are common, companies that go out of their way to make it right are not
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Ahh, I see......Good to know, thanks :cool:

Well OP....There ya have it, I would say.....2 other reputable companies to choose from if this matter is not resolved. You just have to take into consideration...no matter how good a company is, be it they sell a good quality product, have a good customer support or both, one thing will always be true no matter what.....ALL companies will have "THAT" person who is just a bad employee and doesnt "care". I, in complete faith with eVGA, believe that you got ahold of "THAT" person. I do hope you got that persons name and report him/her.

Good Luck to ya Bro!!!!
 
Everyone gave solid advice.

As for the Nvidia brand, I'd either go with XFX or BFG. These two (along with eVGA) are preferred here at this forum, and offer excellent warranty.

I've got a long and good history with XFX stating back to their MX440 card. I mentioned this couple of times in the XFX to supply ATI cards thread, but didn't want to bother or annoy anyone of having to keep bringing it up. My point of being with XFX is that it has been nothing but a good experience, and if you choose to go with them I do hope you will have the same outcome.

In terms of people offering suggestions to one's bad (guess the word will be) situation, you can rely on nothing but honest, no BS. One of the perks of being on this forum is the people treating another's situation with concern and effort in a matter of resolving it in an effect approach.
 
I had a great experience w/ BFG. The last two video cards I purchased are from there, simply because of their customer service regarding RMA's!

Wish everything works out for ya man!
 
Nahid said:
I had a great experience w/ BFG. The last two video cards I purchased are from there, simply because of their customer service regarding RMA's
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I generally don't recommend BFG because their cards tend to be higher priced and they really push the "factory overclocked" thing (which I never recommend). In fact, they do this to the point that they do not cover end-used overclocking under warranty, whereas EVGA and XFX support end-user overclocking under warranty so long as you do not "hard mod" (volt mod) or flash the card's BIOS with a higher clocked version -- in other words, so long as you use software tools, which is all 90%+ of people will ever do.

EVGA and XFX also allow you to install aftermarket cooling on your card so long as you keep the original HSF and reinstall it prior to sending in the card for RMA or Step-Up, and the card remains in warranty. BFG's official policy is that they do not support aftermarket cooling and it voids your warranty. Granted, there is almost no way for them to determine if you have or have not replaced and reinstalled the original HSF prior to sending in the card for service, but if nothing else it's nice not to have to lie to the rep.
 
it was well worth the extra 20 dollars to get a BFG card. and I do not know of a single card failing that they have not taken care of, outside of the obvious
 
Just an update for you guys trying to help me out. I have sent an email to 2 people at EVGA after being contacted by someone on the board.

Here is the email I sent in to them minus some personal information. It's a bit of a book but covers how I feel about the situation. So now I wait.

First I would like to apologizes for the hit you guys are taking from the HardOCP crowd in my forum post. I had no idea venting about my frustrating day would snowball like that. Especially after I pointed out the bulk of the frustration I went through wasn't even caused by you guys. The primary reason I brought up my RMA experience was to make sure others know that EVGA products must be registered to have a life time warranty. And since I am sure my box came with no registration card or paperwork directing me to do so, I now don't have a lifetime warranty on the product.

I am sure most people look at the need to register a product as just a way for the company to be able to deny the costs associated with a warranty repair or replacement. However I can see other reasons for it such as someone buying a known bad EVGA card that matches the product they bought then use the warranty on the one they bought to get it replaced. However i also suspect the sticker on the back of the card could be swapped making it look like it is the card that was registered. My point is I do understand why a policy like this is in place, but I am afraid it just hurts valid customers more then not. Customers such as my self who did not know the product had to be registered. And believe me I look for warranty registration information in every product I buy. I am quite sure my card not being registered can only be because I didn't receive the proper paperwork in my box.

Well, I just walked away from the PC to get my card, box, and paperwork. Guess what I just now seen? On the box tabs you have warranty information printed. The fine print states that the product must be registered. Please tell me this isn't the only notification I was suppose to receive about registering my product.

Also in my forum thread I tried to point out that I am quite happy the card managed to let me play my games for nearly 2 year. However it is the first video card I have had fail. This card however was due for replacement and I was looking to get a GTX 260. But I run more then one box and was expecting to get rid of my rig thats running a ATI 9700 class card. That thing is still working and I got it the first month they came out.

Also I am not sure who I spoke to when I called in to EVGA. I didn't catch his name because I was a little distracted from waiting on hold. He was polite but cut me off at once point to make sure that I understood since I was sure my card was purchased in Dec 06 and not Nov 06 that there is nothing he could do, however if it had been from Nov 06 I would have got a different response. Thats fine these guys have a script to read from and he was very polite while doing so. However the script you guys give him to read from did nothing to retain me as a customer. I had even told the guy that I had planed to replace my card after the new year.

It is here that I feel your company really dropped the ball. You guys had me, a happy customer for 2 years on the phone. Knowing I planed to get a new card and now knowing I am in need of a new card. Yet because for whatever reason my current EVGA product wasn't resisted, I was offered no solution or assistance and just turned away to deal with it on my own. Now maybe you guys are still way above average for manufacture RMA departments but honestly I wouldn't know. The only other time I have ever had to go to the manufacture and not the place of purchase was when I sent some Crucial ram in for replacement. Crucial was painless since I keep my sales recites, and newegg well they always make sure I have a working product on it's way when I hang up with them. And to be quite honest with you after hearing how XFX has a double life time warranty they sound very attractive to me. It would allow me to sell of my old card every year knowing the person I give it to is covered under warranty and let me put that money in to an upgrade for my self. I know plenty of people running far worse video cards then the one I just had die, that I could sell a used card to comfortably since it would still be under warranty. But you guys still have the chance to retain me as an EVGA customer along with me recommending EVGA cards to my friends as I have for the past 2 years.
 
Most if not all vendors providing life time warranty require a 30 day registration, including BFG and XFX. So Evga is not any different. So if your looking for a replacement product that has a better warranty and service, EVGA is one of the best.
I agree XFX has a nice feature if you tend to buy/sell your old cards for the double warranty. However, that also requires the original purchaser to register the product within 30 days.
BTW, did you happen to pay via Credit Card? If so some companies, example american express for example, provide 1 year of additional coverage free of charge. You may want to look into that feature as you may have an option there.
 
lgestle said:
Most if not all vendors providing life time warranty require a 30 day registration, including BFG and XFX. So Evga is not any different. So if your looking for a replacement product that has a better warranty and service, EVGA is one of the best.
I agree XFX has a nice feature if you tend to buy/sell your old cards for the double warranty. However, that also requires the original purchaser to register the product within 30 days.
BTW, did you happen to pay via Credit Card? If so some companies, example american express for example, provide 1 year of additional coverage free of charge. You may want to look into that feature as you may have an option there.
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True...

I cant speak for XFX or BFG but I can for eVGA.....I too had a problem with their 7900 line, had my card for a bit over a year and it started artifacting on me. I never did any RMA before...hell, I didnt even know what that was TBH.

I went the eVGA site, read up on it, read about registering etc etc etc....UH OH...I never registered anything. Ooooppss!!!! But I did buy from NewEgg and even a year later, I was able to go into the NewEgg site, retrieve my reciept. Sent eVGA an email, got a reply within an hour and was told I would be sent more info on what to do next. Never got that info....Called them up and this guy named MIKE answered. I gave a brief explanation of my problem, gave him some numbers...I hear him clicking away on his keyboard over the phone and he then tells me all is taken care of and he has sent me an email right then and there. Told me to print out the shipping lable, find a box, wrap the old card up and send it in.

4 days later after mailing in my card...I recieve an 8800GTS 320!!!!

Ive been loyal to eVGA since and will dispute with ANYONE who says their customer support sucks.

My story above is why I have helped you to try to get this resolved and why numerous times I have mentioned this guys name.

I have zero reason to doubt your issue will not be resolved too.

:cool:
 
Mega666 said:
Accept the fact you made a mistake. Own up to it instead of crying here.
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Bro....He is NOT whining one bit and he did accept his mistake.

I could go further with your comment, but I deem you not worthy.....
 
Mega666 said:
Accept the fact you made a mistake. Own up to it instead of crying here.
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Fact is you clearly failed to read what I wrote.

I have accepted that for whatever reason the card comes up as not registered. I also have plenty of life time warranty products that require no registration. Great so all video cards do, something I know now. However this was 2 years ago, you know how many products I have bought and registered for warranty in that time? My only gripe with this registration is I believe my product came lacking paperwork since I am sure they wouldn't have only placed this info on a box tab where I just found it. Regardless of any of this I said in my first post that I wanted advice about buying a 260 to replace this card however I would like to spend my money with someone else and also asked for advice on that end. I explain in the very post you sniped where and how EVGA had lost me as a customer.

So to sum it up for you, my first post was me venting about the experience and then asking for advice about my choice of replacement card. After that you have me trying to better explain the situation to those that responded. And then you have my update after being contacted by EVGA. I am still getting a GTX260 but since EVGA is actually considering replacing the failed card they have probably all ready ensured I buy an EVGA GTX260.

Gawd status in only 8 months way to go man.
 
Mega666 said:
Accept the fact you made a mistake. Own up to it instead of crying here.
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Wow, what a fn douche. I can understand most people don't read an entire thread but this douche bag didn't even read the OP o_O.

Glad to hear you might be getting some resolution after this long ass process. Would be sweet if they gave u a GTX 260 to help boost thier rep for everyone that read thru this ( unlike Mega666 ).

I'm a BFG'r for life. All started with a 6800 OC I used in my backup rig that went poof one lan game so I sent it in expecting soemthing like a 6600GT which woulda worked fine but they decided to send me a 7800GS @_@, I couldn't use it though as my PSU in my backup couldn't hack it. Earlier this year I had my BFG 9600GT OC start artifacting on me at stock speeds in a few games ( which seems to be an issue with the gen 1 cards ) and they had my replacement back to me in 3 days @_@ ShaZAAM !!!

I've purchased eVga cards for friends and I did own a killer 8800GTS from them that did 780/2240 but untill BFG does me wrong ( which I doubt will ever happen ) I'm staying with them :)
 
i can say i have had good luck with BFG
my 8800GTS died a few weeks back and i had bought it befor they made you reg the card
and my RMA was uneventful
with a 3 day turnaround i sent in my 8800GTS and got back a GTX260 Maxcore OC2

BFG has some of the best support i have ever dealt with :D
 
YOU'VE GOT TO BE KIDDING ME!!! My XFX 7900GS Just died today! 12/14/08.
The fan has always been noisy. I started it up this morning, and heard a wierd sound. Had my comp running for a couple of hours, no gaming, just burned some CD's and such. Went to start up a few hours later... corrupt graphics! Opened case, fan died, and I guess so did the card. I've had it a year. XFX offers a lifetime replacement... we'll see how that goes?
 
silent-circuit said:
I generally don't recommend BFG because their cards tend to be higher priced and they really push the "factory overclocked" thing (which I never recommend). In fact, they do this to the point that they do not cover end-used overclocking under warranty, whereas EVGA and XFX support end-user overclocking under warranty so long as you do not "hard mod" (volt mod) or flash the card's BIOS with a higher clocked version -- in other words, so long as you use software tools, which is all 90%+ of people will ever do.

EVGA and XFX also allow you to install aftermarket cooling on your card so long as you keep the original HSF and reinstall it prior to sending in the card for RMA or Step-Up, and the card remains in warranty. BFG's official policy is that they do not support aftermarket cooling and it voids your warranty. Granted, there is almost no way for them to determine if you have or have not replaced and reinstalled the original HSF prior to sending in the card for service, but if nothing else it's nice not to have to lie to the rep.
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QFT


i'd go with xfx or evga cause their warranty covers mods on the gpu as long as you don't mess up and physically damage the card.

BFG, a gamer's brand, won't cover OCing... wtf?
 
SAW said:
Bro....He is NOT whining one bit and he did accept his mistake.

I could go further with your comment, but I deem you not worthy.....
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What a cute way of saying you have nothing to rebuttal with.
 
I appreciate the advice you guys are giving me on the manufactures and I have learned a few things I wasn't previously aware of thanks. But since EVGA has responded from seeing this post and are looking in to whether something can be done or not, I will be buying my 260 from EVGA even if they don't give me an RMA for my 7900.

@ Kusaywa, sorry to hear about your card failing. I would be interested to hear how things work out with XFX if you don't mind keeping me posted. Good Luck

@ Xathian, Thread crap much?

Thanks again guys,
Tom
 
I registered my eVGA within 30 days of purchase and I kept the confirmation email they sent me. After reading this thread I decided to go back to the eVGA site/myproducts page and print out the confirmation.

So at least some people are learning things about eVGA also...

Hope it works out well for you. Looks like you handled it well. If that happened to me and they still decided to not honor their warranty, I would take them to small claims court.
 
I'm going to take your word at face value that you generally register your video cards and other products as a matter of principal. Based on that rule, you should not have not have expressed ANY doubt to EVGA that you may not have registered it. You also should not have gone into too much detail (with the dates which you were not certain of to begin with). When you implied doubt, that gave them an out and they took it.

You have to realize that dealing with an RMA causes an employee at some company to actually do work, when he would rather be playing spider solitaire. If you suggest that you might not have registered the card then you can be sure that employee will file it under "customer absolutely never registered card". There is a pretty good chance that your warranty information may have been on a server that crashed two years ago or part of a database that was erased due to some kind of software upgrade.

Were I you, I would have insisted that I had definitely registered it online (or mailed it in, if that is the case), but that when I logged onto the site my documentation from two years ago was simply not there anymore. Pretty good chance that between two options: (1) using the man power and resources to investigate missing registration information from two years ago and (2) cooperating with an RMA, they would have chosen to cooperate with the RMA.
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On another note, I'm going to have to disagree with many of the people in this thread about XFX product support. Their lifetime warranties are nice, but when two out of three products they put out the door are defective to begin with you are virtually guaranteed to have to use that warranty and waste an enormous amount of time (it took XFX 4 to 6 days to test one video card). I've had better experience with EVGA and BFG, though they are both sticklers for registration and I had to struggle with BFG a bit to get them to cooperate with my online product registration in a timely fashion.

However, one issue I have found with all video cards you find at Wal-Mart (BFG, PNY, etc) is that the ones you find at Wal-Mart are usually badly handled and badly stored by the imbeciles that work there (I'm sure they are not ALL imbeciles mind you). Therefor they are more likely to be damaged than those products would be from somewhere else. Don't be surprised if a video card at Wal-Mart had had been stored in a box that was sitting on a heater or under a pile of fertilizer.

In the future I would invest a little research into keeping your video cards as cool as possible to prevent any type of overheating. I have often read that the 7900 GTs were poorly designed and lacked adequate cooling on the memory components. This caused many of them to fry. I'd be willing to bet that if you had invested in an after market cooler your 7900 GT would still be alive and well and would probably have lasted you for a few more years.

2 years is not an acceptable lifespan for a card that cost $250 new. If you were talking about an FX5200 you purchased from Wal-Mart I would have little sympathy for you. But the 7900 GT was an considerable investment and in my view you are being screwed. However, you kind of painted your self into a corner with EVGA.
 
Dont worry about TGA's situation. It is being handled accordingly. I am sure that he will post updates accordingly. :)
 
RussianHAXOR said:
Dont worry about TGA's situation. It is being handled accordingly. I am sure that he will post updates accordingly. :)
Click to expand...

...I'd been trying to remember how you spelled your forum name for a couple of days now, to send him your way. Glad to see you're involved.
 
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