Gamestop refused to sell me an unopened UT3 Collectors Edition

ASIA911 said:
You sir, but I have to say it is being pretty ignorant trying to compare the returning policies to an expensive TV(hardware electronic) to a DVD or CD games. Chances of DVD or CD games getting damaged is pretty much zero.

Also please, stop with the retardation comparing an used cars to a use DVD or CD. The reason DVD or CD retain their value because they don't easily get damage. It might cosmetically won't be the same but it still function so the value of it won't drop even when it's open. Another thing is that you can rip hundreds copies with just one copy so you see. that's how value just owning one DVD or CD is.

So just close the darn thread and shut up already.
Click to expand...

You don't comprehend anything when you read stuff do you?

I compared Used cars to DVD/CDs? News to me.

And wasn't really trying to compare return policies of a expensive piece of hardware and CDs. I was simply pointing out darrnok analogy was a bit off.

So shut up and next time comprehend shit you read before you post. Thanks.
 
darronk said:
Food satisfaction guarantees? Don't make me laugh. The only way a company would even take notice is if you found a foreign object or the like inside your food. What are you going to do, say "I don't like the way it tastes, i want my money back". You would be laughed out of the store, and legally wouldn't have a leg to stand on.
Click to expand...

The two grocery stores nearest to me are Krogers and Aldis.
Kroger label, "If you are not completely satisfied with this product, return it for a refund or replacement."
Aldi label, " Quality, taste and satisfaction are always DOUBLE guaranteed at AILDI. If for any reason, you are not 100% satisfied with this product, we will gladly replace the product AND refund your money,"
The majority of food products I've seen say satisfaction guaranteed, and give a phone number in case you aren't satisfied.

Honestly some of you people here sound like you've never purchased anything but games, movies, and maybe electronics.

How about the best, Costco, "We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund." Notice no time limit, or reason required for most items.
 
I didn't read all 9 pages of this thread but I wanted to chime in too.

I pre-ordered the collectors edition of UT3. I went to the store and gave them $5 to hold a copy for me. The day it was out, they had it, but I had to remind them that the Unreal Anthology box pack comes with it (it's right on their site). They hemmed and hawed until they finally checked their own website and agreed to give it to me.

Now I don't really care about the Anthology box. I must have at least 6 copies of UT2k4 alone, so another is no big deal (and I probably won't be playing the other unreals that come in the anthology). But it's a matter of principle.
 
I would have asked to speak to a higher up right then and there. Make that bitch-ass manager get on the phone with corporate...
 
i think the fundamental problem here is that most of the guys insisting on getting sealed copies and hasseling the employees are assholes.

i'm PRETTY sure anyone here who wants to buy an unopened game (like me) can simply NOT go to gamestop and go to a walmart, target, bestbuy, circuit city, microcenter (should i continue) or just order it online from any of a thousand online retailers.

bottom line: if their store policy allows them to open up games and keep them in the counter, how is your being a dick and bitching and whining going to magically reseal a copy? you wanna bitch? fine. guess what the guy at the counter isn't going to be able to change policy!
 
Dome said:
i think the fundamental problem here is that most of the guys insisting on getting sealed copies and hasseling the employees are assholes.

i'm PRETTY sure anyone here who wants to buy an unopened game (like me) can simply NOT go to gamestop and go to a walmart, target, bestbuy, circuit city, microcenter (should i continue) or just order it online from any of a thousand online retailers.

bottom line: if their store policy allows them to open up games and keep them in the counter, how is your being a dick and bitching and whining going to magically reseal a copy? you wanna bitch? fine. guess what the guy at the counter isn't going to be able to change policy!
Click to expand...

+1

Only thing I don't understand is...why do they have to keep the CD/DVDs under the counter? They usually have about 2-4 Empty Floor Model boxes and the real games should just be kept in the back or behind the counter sealed.

Gamestop is just semi retarded.
 
Lames. said:
+1

Only thing I don't understand is...why do they have to keep the CD/DVDs under the counter? They usually have about 2-4 Empty Floor Model boxes and the real games should just be kept in the back or behind the counter sealed.

Gamestop is just semi retarded.
Click to expand...

Simple math here:
Seal box = empty box + (cd or dvd.)
Empty box goes on the floor.
Cd/dvd goes behind the counter.

I think what you are advocating is the publishers should ship with a few empty boxes? That provides the floor box so the retailer doesn't get their shit ganked, keeps the game sealed because there is no need to gut a box, and everyone wins?!
 
modi123 said:
Simple math here:
Seal box = empty box + (cd or dvd.)
Empty box goes on the floor.
Cd/dvd goes behind the counter.

I think what you are advocating is the publishers should ship with a few empty boxes? That provides the floor box so the retailer doesn't get their shit ganked, keeps the game sealed because there is no need to gut a box, and everyone wins?!
Click to expand...

It would be more logical then what they are doing now...
 
modi123 said:
Simple math here:
Seal box = empty box + (cd or dvd.)
Empty box goes on the floor.
Cd/dvd goes behind the counter.

I think what you are advocating is the publishers should ship with a few empty boxes? That provides the floor box so the retailer doesn't get their shit ganked, keeps the game sealed because there is no need to gut a box, and everyone wins?!
Click to expand...

Yes, it would be great for the companies to send out demo boxes (which they already do with most of the major titles) but the main reason is money. It's easier for them to gut a copy rather than them to send demo boxes. Say you want to send 4 empty demo boxes to the stores then multiply the cost of making of the boxes and shipping them to the number of gamestop/ebgames out there. It doesn't make sense business wise for the publisher to do it when they have the product there at the store. Also some of the smaller publishers can't afford the marketing aspect of making demo boxes and such.

That's really the only real reason that I think publishers don't send the demo boxes. Also, they say, that the customers can also read the instruction booklet inside the game case when its gutted as well...
 
On topic: I wouldn't give them your business by any means. Slightest hassle = no money from me.

RangerSVT said:
I was going to BBQ some steaks that I was craving for, so I go outside to my grill, notice the propane tank is empty, no biggie, I drive to the 76 gas station around 5PM, I go to the cashier, there are to, an idian guy and a clueless girl. So I go to the clueless girl, ask her for an exchange tank, she looks at me and says "Oh we don't do that right now, I think it's alittle late for that", then I ask her "What do you mean it's late, it's barely 5PM and still light outside"
Click to expand...


lol, I would have told her "I'll cook my fuckin steaks anytime I want, now get me a tank" People are stupid.
 
Zoom Zoom said:
Yes, it would be great for the companies to send out demo boxes (which they already do with most of the major titles) but the main reason is money. It's easier for them to gut a copy rather than them to send demo boxes. Say you want to send 4 empty demo boxes to the stores then multiply the cost of making of the boxes and shipping them to the number of gamestop/ebgames out there. It doesn't make sense business wise for the publisher to do it when they have the product there at the store. Also some of the smaller publishers can't afford the marketing aspect of making demo boxes and such.

That's really the only real reason that I think publishers don't send the demo boxes. Also, they say, that the customers can also read the instruction booklet inside the game case when its gutted as well...
Click to expand...

They would probably spend maybe 30cents for each box to just send a box with nothing in it and ship it off with the rest of the shipment.

As for the bolded text...

I have never been to a store that would let me touch ANYTHING inside the box until I purchased, whether it be in the box or behind the counter.
 
Lames. said:
They would probably spend maybe 30cents for each box to just send a box with nothing in it and ship it off with the rest of the shipment.

As for the bolded text...

I have never been to a store that would let me touch ANYTHING inside the box until I purchased, whether it be in the box or behind the counter.
Click to expand...

As I was saying, even if it's 30 cents, it's still money to them, and they would rather keep that 30 cents =/ That's how corporate America works =P

Well when I worked for EB Games, we used to keep the instruction booklets with the games so only the empty box was out, but when Gamestop took over, they told us to just take only the game out. So every EB games and gamestop that I went to (All over the Dallas Metroplex area) they always had the instruction booklet inside with the game case, if it's not in there, someone probably stole it from the gutted box.
 
Gamestop could just scan the artwork, print it out with a decent printer, and pop them in some empty DVD cases.
 
Zoom Zoom said:
Yes, it would be great for the companies to send out demo boxes (which they already do with most of the major titles) but the main reason is money. It's easier for them to gut a copy rather than them to send demo boxes. Say you want to send 4 empty demo boxes to the stores then multiply the cost of making of the boxes and shipping them to the number of gamestop/ebgames out there. It doesn't make sense business wise for the publisher to do it when they have the product there at the store. Also some of the smaller publishers can't afford the marketing aspect of making demo boxes and such.

That's really the only real reason that I think publishers don't send the demo boxes. Also, they say, that the customers can also read the instruction booklet inside the game case when its gutted as well...
Click to expand...

Wait.. wait.. wait a damn minute. First off, stop using pronouns please. They = publishers.. they = gamestop .. who are you talking about? It lends credit random specious claims like "they say,[...]".

Second, you assert the publishers SEND demo boxes out right now, but you contradict that by saying they don't. If they are sending them then they should be on the shelf and not gutted. Shame on gamestop, but not on the publishers.

Third, it makes perfect business sense to produce extra boxes. 1. theft prevention. 2. marketing. marketing and promotions already ship eight foot tall cardboard cutouts of master chief, fliers, and other marketing tools - this rolls up into that budget cheaply.
3. cheap way to quash returned items because your average gamestop monkey scratches a cd while gutting it. 4. No new box design cost - same box, no innards, not even 'puffed out'.

Lames. said:
Zoom Zoom said:
Also, they say, that the customers can also read the instruction booklet inside the game case when its gutted as well...
Click to expand...
As for the bolded text...

I have never been to a store that would let me touch ANYTHING inside the box until I purchased, whether it be in the box or behind the counter.
Click to expand...

Word. I have never seen a manual or instruction book on the shelf in an empty box. In the case of neverwinter nights the game keeps the cd keys in the book.

Zoom Zoom said:
As I was saying, even if it's 30 cents, it's still money to them, and they would rather keep that 30 cents =/ That's how corporate America works =P
Click to expand...

Actually no, that's not how corporate america works. Stop making random assertions. They would be saving money on the scratched and defective items from the gamestop monkey gutting the box, and dropping the items behind the counter.

Zoom Zoom said:
Well when I worked for EB Games, we used to keep the instruction booklets with the games so only the empty box was out, but when Gamestop took over, they told us to just take only the game out. So every EB games and gamestop that I went to (All over the Dallas Metroplex area) they always had the instruction booklet inside with the game case, if it's not in there, someone probably stole it from the gutted box.
Click to expand...

I don't know about this. I was just at a gamestop two days ago (this damn thread forced me to look the devil in the eyes to see if it is true), and all the empty boxes were well... empty. Manuals and box innards were rubber banded together and sitting in the back.

As a side note, I was in the store for about 30ish minutes looking through titles, covertly watching employees, and did not notice any sort of jackassery going on that everyone else has seen.

Lames said:
Busy time of day or no?
Click to expand...
Side, side note (didn't want to tack on a stupid reply post)... 7pm-ish.. busy intersection.. always a lot of traffic around and people in and out of the store.
 
modi123 said:
As a side note, I was in the store for about 30ish minutes looking through titles, covertly watching employees, and did not notice any sort of jackassery going on that everyone else has seen.
Click to expand...

Busy time of day or no?

Also depends on the employee working. There is no doubt in my mind that there are actually good working employees at Gamestop. Just after time, they get brain washed...I also don't get the asshat threatment from them because most the employees know me and know my girlfriend works just upstairs from them.

Plus a friend works as asst manager and other friend is a manager of one that is 10-15mins away from me.

But I have seen some bullshit stuff go on while in there. But they know better not to try to sell me shit opened. But yet, still try to dog me into reserving shit lol.
 
modi123 said:
Second, you assert the publishers SEND demo boxes out right now, but you contradict that by saying they don't. If they are sending them then they should be on the shelf and not gutted. Shame on gamestop, but not on the publishers.
Click to expand...

What I meant to say is that the publishers DO send them demo boxes, but sometimes it does not have the offical art/cover to Gamestop. Gamestop then releases those demo boxes to all the stores. When the game comes out, sometimes the publishers themselves will send display boxes specifically to stores, but the majority of the time it's gamestop's job. Gamestop does not want to print out another set of demo boxes to the stores with the correct cover/artwork, so they just gut copies. I do agree that it is Gamestop's fault for this practice, not the publisher.

Third, it makes perfect business sense to produce extra boxes. 1. theft prevention. 2. marketing. marketing and promotions already ship eight foot tall cardboard cutouts of master chief, fliers, and other marketing tools - this rolls up into that budget cheaply.
3. cheap way to quash returned items because your average gamestop monkey scratches a cd while gutting it. 4. No new box design cost - same box, no innards, not even 'puffed out'.
Click to expand...

Yes, it does make sense, and I totally agree with you. But it will still cost them money. Even if it's an inane amount of money, Gamestop would rather keep it for themselves. I don't like thier practices on the gutting of games, but that's what they do.

Word. I have never seen a manual or instruction book on the shelf in an empty box. In the case of neverwinter nights the game keeps the cd keys in the book.
Click to expand...

That's what I usually see, it may be different from your experience. With exception of the booklets with cd-keys on it, they usually leave it in the box when I see them.

Actually no, that's not how corporate america works. Stop making random assertions. They would be saving money on the scratched and defective items from the gamestop monkey gutting the box, and dropping the items behind the counter.
Click to expand...

Actually they don't care if they statch the disc or not, because selling new games isn't their priority, so they would take a hit on it. They will probably turn it and sell it as used for like 5 bucks less and make full profit on it (or at least recoup the cost). Gamestop doesn't make jack on any new games, so they can take the hit on it, but then make it back up. It cost less for them to fix it up and then sell it for almost new than to replace it with another new copy.

I mean it makes common sense to everyone that they should do those display boxes everywhere, and I totally agree with you, but that's how Gamestop works. (from my experience, they might have changed they ways they do things since i've been gone)


I don't know about this. I was just at a gamestop two days ago (this damn thread forced me to look the devil in the eyes to see if it is true), and all the empty boxes were well... empty. Manuals and box innards were rubber banded together and sitting in the back.

As a side note, I was in the store for about 30ish minutes looking through titles, covertly watching employees, and did not notice any sort of jackassery going on that everyone else has seen.
Click to expand...

Well each store is different, maybe you have a store that actually knows what they are doing.
 
Wow, I'm glad I don't live near the OP's gamestop. I have about 4 within 3 miles of me and they are all staffed by pretty cool employees. When I walk in the store its like they haven't had human contact for weeks. One girl search for 20mins to find a used game (at her store and 3 others).
 
brentsg said:
I recently bought a DS game from Gamestop simply because it was a quirky title I couldn’t find elsewhere. So I get home with the game and peel off the wrapper, only to notice that the Gamestop price tag sticker didn’t come off with the wrapper. At first I was pissed because I realized that they had sold me a re-shrink game as new. Then I was pissed because I thought that I’d have to use some sticky stuff remover to get the glue off the game case. Then I was REALLY pissed when I realized they had actually removed the paper insert (cover) from the game case and applied the price sticker directly to that before putting it back inside the case. So basically the game case now had a big Gamestop sticker permanently affixed to the front of the game.

I will admit that I’m a bit anal about this type of thing, but dang… So I went back to the store and spoke with the manager who immediately took the trademark Gamestop snarky attitude in telling me the game “is new” and that no refund or exchange would be provided. I ended up basically telling him what he could do with the game, left it there, and walked out. I intended to reverse the credit card charge but I never did get around to it.
Click to expand...

That same thing happened to me argh :(

Stupid gamestop; They still haven't learned to give their customers what they want. It's really that simple.
 
Kaldskryke said:
If you ever buy an open box from Gamestop you should ask to have it sealed with a sticker or something so that you can verify that you did not open it if you need to return it.
Click to expand...

I would say just tell them to sign the receipt saying that they sold it to you open and if you want to return it the way you bought it then OK.
 
You must log in or register to reply here.
Back
Top