Recent content by straud13

Almost a month now, I have been refunded for the video card they shipped me after I returned the system. It has been 20 days since the returned system arrived at Alienware, every time I call they say 5 to 7 days, but yesterday I called and they didn't see anything about the transaction even...

Ahh i see, no they didn't charge me to send it to me, but i have to pay the shipping company to get it back to them.

do you live in Canada? shipping is only free if you live in the states, also I already sent the faulty part back (the whole system)

@#%^!!! and now they want me to pay the shipping to send back the replacement part I didn't order, so they can reverse the charges. Am I going to have to get a lawyer to return a damn computer? I'm calling my credit card company now, will update later.

An update: So my system has been canceled for almost a month now; canceled on August 25. Its been shipped back and received by alienware. The customer service rep told me that it would take 7-10 business days to have my money refunded. Today I still haven't received the refund, but I did get...

Thanks guys, I have now posted on reseller ratings.

The night my computer died. I was playing Titan’s quest, the screen flickered, there was a popping sound, then a horrible burning smell. I wept. Although inconvenient, it was not entirely unexpected; the machine was old, had been upgraded twice and I knew the next upgrade would mean an entirely...