Things you never want to hear a Microsoft/VMware escalation tech say during 8 hours on the phone:
1. "Now I'm intrigued."
2. "I've never seen this issue with no matching errors in the vCloud Director logs."
3. "The registry accesses occurring on the users having this issue during logon... They are odd."
4. "I'm opening a new bug. I need logs for everything, and a dump of your live 25 GB vpxd process."