Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.
Google is your friend...
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What are they running software-wise on their PC's?
This product looks interesting if they want to centrally manage and provide a unified interface/front end if they don't already.
http://www.smartlaunch.net/webpages/
A few monitoring tools that come to mind....
Look@LAN...
Disclaimer: If you buy cheap/shoddy equipment, then you will get cheap/shoddy performance.
That being said, the only other "cheap" consumer dual-wan router I've seen is the equivalent D-Link version.
http://www.newegg.com/Product/Product.aspx?Item=N82E16833127069
However, I would spend a...
That's typically related to a Windows Automatic Updates service bug.
Have you tried booting into Safe Mode w/Networking and seeing if the symptom persists?
Round 1
In safe mode, try:
1) Start-->Run-->CMD
2) sfc /scannow to repair your OS. *have your i386 folder or XP CD handy*
3) Reboot...
First thing that comes to mind would be a script to run at logon/logoff to just do a basic copy to a network share somewhere via copy or xcopy.
Copy Zip Drive.bat
xcopy x:\ \\server\share /s /c/ /h /y /z
You could also enable offline files/folders and set it to sync on logon/off.
How to use...
So, I hear the Apple Stores are hiring.... :p
*obligatory RL friend flame*
Seriously though, it sounds like you've covered all the bases. However, here are a few additional things to check.
1) Power Supply - voltages all in spec? Running exceptionally hot? Have a spare supply you can...
m0n0wall - http://m0n0.ch/wall/
pfSense - http://www.pfsense.com
Smoothwall - http://www.smoothwall.org
ClarkConnect - http://www.clarkconnect.com
Vyatta - http://www.vyatta.com
Personally, I run m0n0 @ home and pfsense for several small work clients. Uptimes exceeding 250 days under heavy...
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Try this utility to reset the TCP stack in XP.
http://www.snapfiles.com/get/winsockxpfix.html
You could also use the netsh utility...
http://www.petri.co.il/reinstall_tcp_ip_on_windows_xp.htm
http://support.microsoft.com/kb/299357