Thanks so much. I kind of see what you mean. Am I trying to get the shiny part off (glossy) or the plasticy part or is it just one whole piece? Also, when the screwdriver is in there, do I just try to pop it out?
O ok. You see, this is the part of the neck I don't know how to get off (the thing that attaches to the circular plate). I've tried pulling it, pushing it in, everything. It just won't budge.