Recent content by ice_141

Just got my replacement... DHL guy didn't call an hour in advance like he was supposed to so I had to fly home from work (40 minutes). I don't think it's his fault, HP totally sucks with taking information and probably never told him. Anyway, he waited for me until I got home and I swapped it...

Did anyone else have trouble getting HP to even acknowledge this monitor exists? Every time I told them the model was ZR24W they asked me if I was sure, and didn't believe me. They were like, "On the front of your monitor you'll see 'HP' and then a number" I said "Yes, that is HP ZR24W". I...

Alright, finally got a hold of the proper department. I have a tech coming out with a replacement panel in 24-48 hours, they're going to call an hour before they get here to give me time to get home from work. I'm sure it's going to be a big pain in the ass, but we'll see how it goes. Did you...

That makes me weary... Couldn't you have tested them both before shipping the first back? When they were going to send me a totally different monitor because of their own screwup, they said I'd get it in two days and I could keep my original one until the replacement got there. Maybe it's...

I have been dragging my feet on getting a replacement. HP never called me like they were supposed to and I'm going to call tonight to speak to the business department. If I can get them to guarantee a new replacement should I go with that, or take that info to ShopBLT have get a new one from...

When do you say that and what does it mean?

Going on the 48 hours here where HP's business department was supposed to call me. I don't know who said their support was awesome, because they've sucked ass so far. Looks like I get to call them tomorrow. Again.

I am demanding a new one, if they won't do that for me then I am keeping this one and taking the issue up with ShopBLT. I agree that I paid for a new one and it's complete bull if they don't replace it with such.

I see, thanks. I can wait 14 days no problem, provided I can keep this monitor until then. I'm thinking of seeing what HP has to say when they call me, and if they're going to let me swap it out, I'll contact ShopBLT and tell them that. If HP is willing to swap it out, ShopBLT should honor a...

I'm confused, you say people have been getting brand new ones next day because HP doesn't have any refurbs in stock right now, but then say you'll get a refurb if you get it next business day? I don't know what I should do now, I have the Business section of the company calling me sometimes...

Update from me, I had to call them back because they didn't call me (four people kept my incorrect number after me telling them the correct one, go figure). Turns out they had me listed for the other monitor as I thought, they had no idea I even had a ZR24W. I had to tell him yet again look...

For crying out loud, they think I have a totally different monitor. I just got an email with the replacement info and it has this: I told every person I talked to that I have a ZR24W. I put another call in and said I do NOT have the W2408H and the guy is supposed to call me back. It's...

Well it sounds like this one is technically new, just tested by the engineers or something. I guess I'll find out, if I don't like it I'll send that one back too.

Question for those who got replacements through HP: I was just told that it's going to be one that the engineers had used or were using so they can't call it "new" and called it a remanufactured one... Is this what everyone else is getting too? I don't see how they can have a remanufactured...

Search for ZR24W, it's right there.