you login to the web console and click individual files or select folders; they create a ZIP file and notify you when it's ready to download. the more files, the longer the wait. super easy.
Shadow works well... if you can find a session... failures to ever connect are often. not worth it. the only "reliable" cloud PC i've found is Windows 365, but you ain't gaming on them shits
if you email kyle@hardocp.com and tell him the username and what you *think* the old email address was he can send a PW reset to your current email; I just recovered this 12yo account using that method