aznfury684
Limp Gawd
- Joined
- Jan 23, 2005
- Messages
- 480
Hi all,
Had a disagreement over a recent transaction - we're probably going forward with something we worked out privately, but I think both the buyer and the seller (myself) aren't 100% happy with the outcome. As more of "future reference," I'd like to get the forum's take on this.
Item in dispute (Original post with pictures here):
--- Summary ---
Buyer received the device in "awesome condition" but had concerns with overheating (exact wording was "nothing bad but I'm [expletive] with my things") and screen brightness (also a preference concern). I responded and said that when I first sent it, it was "literally brand new" (see explanation below), and that if he paid for return shipping, I would check it out and, at my discretion, if the overheating was bad, I'd provide a full refund. Otherwise, since the device was brand new, I'd be willing to refund the full price minus a "depreciation fee" of $30.
The buyer responded saying that it was more "open box" to begin with and that Amazon and Newegg would still give a refund for it. My response to this was that I am not a store, and that even Newegg sometimes charges a 15% restocking fee. The fact that it was "open box" was not expressed as a concern and that there were also pictures showing the condition it was in.
We eventually met at a lower "depreciation fee" and called it at that.
----
Anyways, I was always under the assumption that everything is "sold as is" on this forum (meaning no returns), unless the item was DOA or wasn't as advertised. Now, I guess I have to explicitly state that?
Would really get some people's thoughts on whether or not the $30 depreciation/restocking fee was fair or not, or whether I was even obligated to do a return.
Thanks!
--- Edit Update ---
Edit - After the buyer's post, I've updated the original summary slightly to hopefully make the account more unbiased. Edits are as follows:
#1 Overheating - I still stand by my original wording that it's a preference. His exact wording was "nothing bad but I'm [expletive] with my things" - this statement sounds like a preference thing. In addition, I've had my fair share of Android devices, and depending on what you do, they do overheat a bit. Even iOS devices do too.
#2 "Literally Brand New" - In my first response, I did mention that when he got it, it was "literally brand new." I didn't have this in the original item description, but I can see why people may not believe me on this. However, I considered it "literally brand new" because it was purchased from the store, opened to make sure the device was there, turned on once and then turned back off (hence "turned on once" as described). It was never used for its tablet functions, and to me it was in a state where it could still be considered brand new.
General side note on the depreciation / restocking fee - I can see why people are against this, but I'm still firmly for charging this. A full refund would mean that I lose out on the original shipping cost. Given that there was nothing wrong with the device, I'm not sure why the original shipping cost should come out of my pocket. Secondly, now that the device has no longer been fully in my possession, I cannot accurately describe to future buyers what this device has gone through. As a buyer, I would value this less, hence my rationale would be that the fee would help cover this devaluation.
Had a disagreement over a recent transaction - we're probably going forward with something we worked out privately, but I think both the buyer and the seller (myself) aren't 100% happy with the outcome. As more of "future reference," I'd like to get the forum's take on this.
Item in dispute (Original post with pictures here):
Samsung Galaxy Tab 8.4" - $---- Bought this a little while back, opened it but decided I'd rather go iOS later on. It's been open, turned on once, but the original wrapping on the device is still on it.
--- Summary ---
Buyer received the device in "awesome condition" but had concerns with overheating (exact wording was "nothing bad but I'm [expletive] with my things") and screen brightness (also a preference concern). I responded and said that when I first sent it, it was "literally brand new" (see explanation below), and that if he paid for return shipping, I would check it out and, at my discretion, if the overheating was bad, I'd provide a full refund. Otherwise, since the device was brand new, I'd be willing to refund the full price minus a "depreciation fee" of $30.
The buyer responded saying that it was more "open box" to begin with and that Amazon and Newegg would still give a refund for it. My response to this was that I am not a store, and that even Newegg sometimes charges a 15% restocking fee. The fact that it was "open box" was not expressed as a concern and that there were also pictures showing the condition it was in.
We eventually met at a lower "depreciation fee" and called it at that.
----
Anyways, I was always under the assumption that everything is "sold as is" on this forum (meaning no returns), unless the item was DOA or wasn't as advertised. Now, I guess I have to explicitly state that?
Would really get some people's thoughts on whether or not the $30 depreciation/restocking fee was fair or not, or whether I was even obligated to do a return.
Thanks!
--- Edit Update ---
Edit - After the buyer's post, I've updated the original summary slightly to hopefully make the account more unbiased. Edits are as follows:
#1 Overheating - I still stand by my original wording that it's a preference. His exact wording was "nothing bad but I'm [expletive] with my things" - this statement sounds like a preference thing. In addition, I've had my fair share of Android devices, and depending on what you do, they do overheat a bit. Even iOS devices do too.
#2 "Literally Brand New" - In my first response, I did mention that when he got it, it was "literally brand new." I didn't have this in the original item description, but I can see why people may not believe me on this. However, I considered it "literally brand new" because it was purchased from the store, opened to make sure the device was there, turned on once and then turned back off (hence "turned on once" as described). It was never used for its tablet functions, and to me it was in a state where it could still be considered brand new.
General side note on the depreciation / restocking fee - I can see why people are against this, but I'm still firmly for charging this. A full refund would mean that I lose out on the original shipping cost. Given that there was nothing wrong with the device, I'm not sure why the original shipping cost should come out of my pocket. Secondly, now that the device has no longer been fully in my possession, I cannot accurately describe to future buyers what this device has gone through. As a buyer, I would value this less, hence my rationale would be that the fee would help cover this devaluation.
Last edited: