XFX No Longer Honors Lifetime Warranties!

Discussion in 'AMD Flavor' started by JeffC, Jan 23, 2019.

  1. JeffC

    JeffC [H]Lite

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    Just a heads up to any of you who have an XFX GPU with a lifetime warranty. It seems XFX is refusing to honor their lifetime warranties any longer. I have a R9 280X with a registered lifetime warranty. The card had to be RMAed back in 2015, therefore validating the warranty. However, when I tried to RMA it back in November because the fans seized up XFX has been refusing to and telling me my warranty is not valid! Not sure what there issue is considering they validated the warranty back in 2015 by RMAing the original card.
     
  2. horrorshow

    horrorshow [H]ardness Supreme

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  3. JeffC

    JeffC [H]Lite

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  4. CAD4466HK

    CAD4466HK [H]ard|Gawd

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    I have a XFX R9 270 DD that I bought just because it did have the lifetime warranty. So if it goes TU I'm boned?!?
    I'm going to look more into this...
     
  5. techguymaxc

    techguymaxc [H]Lite

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  6. Susquehannock

    Susquehannock 2[H]4U

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    Has the item been discontinued by the manufacturer? If so there you have it. Lifetime typically means lifetime of the product/model, not yours. Does anyone really expect a company to honor anything after 50-60 years?
     
  7. CAD4466HK

    CAD4466HK [H]ard|Gawd

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    I registered mine.
     
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  8. ryan_975

    ryan_975 [H]ardForum Junkie

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    And to add to this, if you RMA the original card, the lifetime warranty will transfer to the 1st replacement. However, the second replacement will only carry the remainder of the original unregistered warranty..


    EDIT: Correction, the second card will only get the lifetime warranty if the first was repalced within two years of the original purchase date. The third card will carry a two year warranty if within two years of purchase or a one year warranty after two years.
     
    Last edited: Jan 23, 2019
  9. CAD4466HK

    CAD4466HK [H]ard|Gawd

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    So not an EVGA type, lifetime warranty then...
     
  10. Autochthon

    Autochthon Limp Gawd

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    Yes - if they sold the product with a lifetime warranty then it should be replaced with an equivalent product (who know what that would be). I actually have a XFX 8800GTS with this warranty. I haven't used it in a couple of years but while my father was alive he used it on a system that had a sole purpose of playing solitaire and this card fulfilled that roll fine. If I am actively using the item and they actually claim a lifetime warranty as a sales inducement they should be held to it.
     
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  11. Randall Stephens

    Randall Stephens Limp Gawd

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    Did you read the fine print? I had a 6950 with a lifetime warranty go bad. They replaced it last year with an R7 370, and less than a year later I was having issues with it cutting out while gaming in KSP. Just got a new RX460 4Gb as a replacement as I was within 1 year of receiving the R7 370. If I remember, the RMA card gets a 1 year warranty. If this 2nd RMA card goes belly up, I think they're no longer under an obligation to replace.
     
  12. Dan_D

    Dan_D [H]ardOCP Motherboard Editor

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    I was going to say exactly the same thing. It's usually for the life of the product, which is the time frame they produce it and can offer replacements. After that, you are basically on your own to replace the product out of pocket. Given the useful lifetime of computing equipment, it generally makes sense. This is why I've never bought into the whole "life time warranty" angle when choosing a video card brand.
     
  13. ryan_975

    ryan_975 [H]ardForum Junkie

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    Except they specifically said "duration of your life".
     
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  14. Dan_D

    Dan_D [H]ardOCP Motherboard Editor

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    I've never read the full text of their warranty. I've never purchased an XFX card and the one I did own was actually a review sample. Naturally, warranty statements didn't apply to me as the card had no warranty. However, if the warranty really reads that way, then XFX made massive mistake.
     
  15. jlbenedict

    jlbenedict [H]ard|Gawd

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    LOL maybe it's just me.. but if this is even a question of viability of XFX as a brand.. maybe it's time to start looking at another brand

    I understand that sometimes bad hardware happens.. but .. if you get an RMA.. and then have to RMA that RMA.. and then the RMA of the RMA needs RMA.. then F that.. I'm going with a different brand..
     
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  16. ryan_975

    ryan_975 [H]ardForum Junkie

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    I was looking for some sort of disclaimer on the definition of "your life" and couldn't find one. There is one piece of text they could use to weasel out of coverage though.

     
  17. Dan_D

    Dan_D [H]ardOCP Motherboard Editor

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    You have to keep in mind that all reference designs are produced by a one to a handful of companies working from the same specifications. It really comes down to luck of the draw unless you are talking about non-reference coolers. At that point, you can blame the brand for cooler failures if that's the problem.

    This is quite normal in the computing industry. In fact, I have seen companies deny warranty claims with no proof of purchase even though the product hadn't existed for more than a few months. I've had companies argue coverage with me (back when I did warranty work) that the proof of purchase helps validate the owner is the original owner as the warranties aren't transferable.
     
  18. Susquehannock

    Susquehannock 2[H]4U

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    Extremely surprising they would word it that way. Return my card in year 2074? Hmmm ...
    In any event. Hope you get it settled out.
     
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  19. JeffC

    JeffC [H]Lite

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    In the case of the XFX lifetime warranty it specifically say lifetime of the buyer. Not manufacturing lifetime. So by law as long as the company is in business yes I expect them to honor anything after 50-60 years. However, in this case we are not talking 50-60 years. We are talking less than 4 years which a GPU should be able to work for without issue.
     
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  20. Rvenger

    Rvenger [H]ard|Gawd

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  21. JeffC

    JeffC [H]Lite

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    That is more or less what they are pulling. Despite having provided my invoice both times. They are saying that when the card was originally RMAed that the person did not verify my invoice and because I purchased the card on eBay (which at the time I was told by XFX would not be an issue and would be the same as buying from a 3rd party seller on Amazon) that the warranty is not valid. Despite the fact that the card was brand new and never registered before.
     
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  22. ryan_975

    ryan_975 [H]ardForum Junkie

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    That's a detail that would have been helpful in your first post. Most companies do not view eBay sellers as authorized retailers. So unless you bought it from a retailer that just so happened to be doing business on eBay (like Best Buy or Newegg), and they gave you a valid invoice, then most likely your first RMA fell under the two-year warranty clause and your lifetime warranty was never valid. That would explain why it wasn't a problem the first time, but now it is.
     
  23. luke51087

    luke51087 2[H]4U

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    lol i just RMAed my 8800gt to evga registered in 2007-2008 and they sent me back a 730gt
     
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  24. JeffC

    JeffC [H]Lite

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    Nope when they RMAed the card I purchased they verified the lifetime warranty by law. If they were going to claim the warranty was invalid they should have done so at that time. They also should not have confirmed to me before purchase that as long as the card was brand new and not registered the lifetime warranty was in fact valid.
     
  25. ryan_975

    ryan_975 [H]ardForum Junkie

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    Brand new means it has never been sold retail. Buying it on ebay from someone who bought it from a retailer is buying it used. Even retailers have to sell previously sold items as used, regardless of whether or not a customer actually touched it. Just look at Dell Outlet, they have items from cancelled orders for sale all the time, because that's the only way they can sell them.

    So, unless you have it in writing from someone at XFX who was authorized to change the warranty terms, or your state has specific implied warranty provisions that cover your case here, then the expressed warranty terms are what's going to prevail "by law". Those terms state you must provide a valid proof of purchase and that the warranty is not transferrable.
     
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  26. primetime

    primetime [H]ardness Supreme

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    its been my experience the XFXSupport XFX Representative in the past has made exceptions to what ever rules the other xfx people were not willing to make. Did you pm the guy so it sent him an email? otherwise the guy has no idea theres a problem.

    He could also be on vacation or who knows what....So give it some time. I might have his email if needed

    https://hardforum.com/members/xfxsupport.143946/

    I suspect the company has shifted the guy to other areas of work but he might can still help. The email i have is one of those donotreply ones unfortunately.
     
    Last edited: Jan 25, 2019
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  27. JeffC

    JeffC [H]Lite

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    I did provide provide a valid proof of purchase and that the warranty was never transferred. That is why they RMAed the original faulty GPU thus validating the the lifetime warranty.
     
  28. JeffC

    JeffC [H]Lite

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    Thanks and yes I did PM him last Friday. So I am hoping he gets back to me soon.
     
  29. celwin

    celwin Gawd

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    That is the reason I stopped buying XFX cards back when they were popular. I had a lifetime warranty on a 7970 and when I tried to call in that warranty they claimed I never registered the card I'm 100% certain I registered it with them within 30 days of purchasing from Newegg.
     
  30. FNtastic

    FNtastic [H]ard|Gawd

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    Guys. This isn't about where he purchased it anymore. He's using an RMA card XFX sent him that's gone bad now. I could see the argument if it were the card he purchased that's started having trouble. But, if the replacement they sent him has gone bad, they should stand behind it. I don't think it's fair that the company be able to send out cards and when those cards stop working, they deny anymore claims.

    I'm not accusing them of doing it, but that would setup a terrible situation where they send low quality refurbished cards as your RMA card. Knowing full well that it's a low quality replacement. Then, when it stops working, they just throw their hands up and deny any further RMAs. That's fucked.
     
  31. ryan_975

    ryan_975 [H]ardForum Junkie

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    The contention here is whether or not the original card was eligible for the lifetime warranty extension. if it was, like he insists, then the RMA card also has a lifetime warranty. If not then his current cards warranty expired sometime in 2017 according to XFX's published warranty policy.
     
  32. FNtastic

    FNtastic [H]ard|Gawd

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    The warranty has already been proven. It's a lifetime warranty. The fact they sent him another one as an RMA and that one stops working is the issue. And, they need to replace it.
     
  33. ryan_975

    ryan_975 [H]ardForum Junkie

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    Proven how? The only thing he's said is that by replacing the original card they verified the lifetime warranty by law... what does "by law" even mean? It sounds to me like he's insisting that them replacing it and him having registered it automatically makes the lifetime warranty valid. It doesn't. He has to have a valid proof of purchase, not an invoice from some random Joe on eBay offloading a junk card. When he replaced it the last, it was almost definitely within two years of being manufactured, so they probably didn't check the receipt for validity. He also got the help of the forum's XFX rep, who's been known to work around the official policy for forum members (and he may still).

    I really do hope that XFX does the stand up thing and helps the guy out. However, as this thread was created as a warning to the forum community that XFX is being shady, the onus is on him to provide proof that XFX explicitly said "Your eBay receipt is a valid proof of purchase" or "Your product is covered under our lifetime warranty," and not some vague "...by law" or "...therefore validating..." circumstantial nonsense. I stand by my opinion that he's not covered like he thought he was, and as such his warning is baseless.
     
  34. FNtastic

    FNtastic [H]ard|Gawd

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    JeffC law, of course! You didn't get your copy of the new law book?
     
  35. primetime

    primetime [H]ardness Supreme

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    well i guess it had to end some time......they clearly backed off from the lifetime warranty after the 280x series went away. Matter of fact they started making most of the coolers with easy swap fans since it was eating into there bottom line. I still have this exact same card in the box as a backup....and well just keep it since its not worth much over shipping these days

    https://hardforum.com/threads/xfx-7970-gone-bad-anything-but-ms-driver-artifacts-bad.1863546/

    when mark helped me...Me thinks he got moved to other areas of the company
     
    Last edited: Feb 2, 2019
  36. ccityinstaller

    ccityinstaller 2[H]4U

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    In most states, the fact that they honored the warranty by replacing the first dead card would mean they acknowledge the card was covered under their terms. There is no reason for them to not replace it with a cheap rX 550 or 560. They have tons of them. It just makes them look bad.

    JeffC , it's time to start hitting them up hard (but politely) on social media since that is what all the tweenies use these days. The days of these companies caring about us crying to a forum community are sadly breathing their last breaths...Goodluck, let us know what happens.
     
  37. sirmonkey1985

    sirmonkey1985 [H]ard|DCer of the Month - July 2010

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    they stopped doing the evga style lifetime warranty what 5 or 6 years ago, could be even longer than that.. heck even EVGA's partially moved to the same warranty service just due to the excessive warranty abuse with people trying to trade in 4-5 generation old low end cards hoping to get a newer card.
     
  38. Priller

    Priller Gawd

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    I haven't had the same experience with XFX. I had 2 7950s in Crossfire. One went belly up with a memory issue IIRC so they replaced both with R9 280Xs. I was having issues with my main card, or so I thought, and they replaced that 280X with a RX 570 4GB even after confirming the card I sent them tested good. I never found the issue because I replaced everything except SSDs/HDDs.

    My replacement cards all carry the registration date of my original 7950s of 2013.
     
  39. CAD4466HK

    CAD4466HK [H]ard|Gawd

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    This I know. I also still have 4 lifetime warranty video cards left that will still and can be replaced by EVGA, I have a 7950GT being RMA'ed right now as I post this.
    Getting back a GTX 750Ti.
     
  40. XFXSupport

    XFXSupport XFX Representative

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    Hey Guys,

    Mark here... Still here, just less involved in daily social media now, i'm doing more big picture stuff at the moment.

    The Lifetime warranty is 100% still in tact with all Lifetime warranty cards... I personally RMA 20-50 4+ year old cards a week...

    The particular serial # in question here was never eligible for an extended warranty and was bought used with a non-transferable warranty.

    Lets keep the facts straight. No. It wasn't registered within 30 days of purchase from an authorized retailer. it was bought used on ebay, long after we sold it to etail/disty. Also, it was not a product with a transferable warranty in the first place.

    If I RMA a video card as a favor for a community member, friend, or on accident, it doesn't suddenly validate a lifetime warranty. Also, don't keep asking it to be "escalated" so everyone see's a flagged ticket to find out whats going on.

    If you ever have an issue with an out of warranty video card, ask me.

    This serial # is dead.
     
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