WTF is up with Xfinity

[philb2]

Write a paper (!) letter to the ceo. https://corporate.comcast.com/news-information/leadership-overview/brian-l-roberts. Include screenshots and a request for someone in his office to assign a Level 2 or Level 3 to the issue.

That has actually worked for me to get a phone call from a Level 3. Of course, the guy was super-defensive about Comcast.

 

[Eulogy]

Does anyone know a good, direct phone number for Level 2's or even Level 3's? However, even some Level 2's "have gaps" in their knowledge.

I do, but, I'm not going to hand them out, especially when the basics of troubleshooting have been skipped. I don't want my friends getting swarmed with requests for help

 

[philb2]

I do, but, I'm not going to hand them out, especially when the basics of troubleshooting have been skipped. I don't want my friends getting swarmed with requests for help

OK, so when, not if, when I have another impossible problem with Comcast, can I send you a PM describing the problem and my steps to resolve it. Then would you PM me a number?