"Windows was unable to install your iPod" driver issue on Vista x64

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djBon2112

Supreme [H]ardness
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Basically I get this error whenever I try to install my iPod on my laptop. The iPod never goes to the "Do not disconnect" screen and the computer pops up this error. I can't seem to find actual drivers for the iPod though anywhere (I've never needed them before, even on my desktop running Vista x64).

Any ideas?

Note: I posted this here because it seems to be a driver issue with Vista. If it should be moved please do move it.
 
If your willing to use something other than iTunes...I'm pretty sure Anapod works with Vista 64bit... it does with x86 and it's worth every penny...
 
I'm not using iTunes, I'm using Winamp, and this has nothing to do with the player being used. Windows does not detect and install the iPod.

Screenshot:
 
Is this with a brand new iPod? Apple may have drivers for the newest ones. My wife and I both used 1st gen nano's on VIsta x64 without issue. I recently ditched mine in favor of the $99 Zune deal, but I never had any issues before. Check Apple's support site for any drivers or issues. Also, do other USB devices work on the same port?
 
It's a 2nd gen Nano, had it about a year now. I've checked Apple's site but can't find drivers anywhere!
 
Tried that, but now I get the error "the system cannot find the file specified" during the install...
 
UPDATE: EXACT same thing is happening with a new USB SATA enclosure I just got! I try pointing the search to C:\Windows\System32 but it comes up "USB Mass Storage Device" and says "The system cannot find the file specified"!

I've tried EVERY USB port on my laptop! Does ANYONE know how to get around this!?

(This is for the new HDD enclosure, but the iPod does the same thing...)

 
Check the %windir%\inf folder for a setupapi.dev.log file.

Look for any instances of !!! in the log file (check from the bottom up), there may be a little more information in there along these lines;

!!! dvi: Add Service: Failed to get configuration of service 'DRIVERNAME'.
!!! dvi: Error 2: The system cannot find the file specified.
!!! inf: {Install Inf Section [DRIVER.NT.Services] exit(0x00000002)}
!!! inf: Error 2: The system cannot find the file specified.
!!! dvi: Error while installing services.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Cleaning up failed installation
!!! dvi: Error 2: The system cannot find the file specified.
 
I've got the following from that file, but I've got no idea what any of it means... (I'm using [ CODE] tags so that the indentation is preserved)

Code: 
>>>  [Device Install (Found New Hardware Wizard) - USB\VID_13FD&PID_1640\0010101640000000W]
>>>  Section start 2007/10/31 17:25:16.639
     inf: {SetupCopyOEMInf: C:\Windows\INF\usbstor.inf} 17:25:31.681
     inf: {SetupCopyOEMInf exit (0x00000002)} 17:25:31.685
!!!  ndv: Driver Package import failed for new device...installing NULL driver.
!!!  ndv: Error 2: The system cannot find the file specified.
     dvi: {Plug and Play Service: Device Install for USB\VID_13FD&PID_1640\0010101640000000W}
     ump:      Creating Install Process: DrvInst.exe 17:25:31.701
!    ndv:      Installing NULL driver!
     dvi:      Set selected driver complete.
     pol:      Device installation is subject to policy
     dvi:      {DIF_ALLOW_INSTALL} 17:25:31.728
     dvi:           No class installer for 'WD5000AAKS-22YGA'
     dvi:           No CoInstallers found
     dvi:           Default installer: Enter 17:25:31.739
     dvi:           Default installer: Exit
     dvi:      {DIF_ALLOW_INSTALL - exit(0xe000020e)} 17:25:31.746
     dvi:      {DIF_INSTALLDEVICE} 17:25:31.750
     dvi:           No class installer for 'WD5000AAKS-22YGA'
     dvi:           Default installer: Enter 17:25:31.757
!    dvi:                Installing NULL driver!
     dvi:                Writing common driver property settings.
     dvi:                {Restarting Devices} 17:25:31.781
     dvi:                     Restart: USB\VID_13FD&PID_1640\0010101640000000W
     dvi:                     Restart complete.
     dvi:                {Restarting Devices exit} 17:25:31.846
     dvi:           Default installer: Exit
     dvi:      {DIF_INSTALLDEVICE - exit(0x00000000)} 17:25:31.853
     ump:      Server install process exited with code 0x00000000 17:25:31.867
     ump: {Plug and Play Service: Device Install exit(00000000)}
<<<  Section end 2007/10/31 17:25:34.755
<<<  [Exit status: FAILURE(0x00000002)]
 
What kind of external bay is it (maker, etc). I don't recognize that VID\PID combo.

Also, check the c:\windows\inf folder for usbstor.inf.


I can't imagine it's actually failing to find that one, unless it isn't on the machine at all.
 
... there isn't a file called "usbstor" at all in that folder, or in C:\Windows\System32\Drivers
 
Well, all it took was downloading that file, throwing it in the folder, and BOTH DEVICES WORK.

Bah Microsoft!
 
Something might have been horked in your Windows installation then. That's an inbox file which should have been populated to your windows\inf folder when Vista was installed on the machine.
 
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