- Sep 12, 2019
So I am trying to reset a windows 10 Laptop for a friend. It was given to them by someone who hadn't used it in awhile and doesn't remember the login password. So generally to reset you go to the start menu and hold shift while you click on the reset option. Since we can't login tho, I was told via google that you do the same thing at the sign in screen. Hold shift while clicking the reset option. It Said there should be a power option at the bottom right of the sign screen, that you click on and gives you the option to reset, but I can find no such power option. Theres the Wifi Button, and the Ease of Access Button thats it. So I'm not sure what to do.