I cant make this stuff up. I told the customer back in October when I 'cleaned up' the laptop that the hardware says right on it, Windows 7 only. (clean up was just removing the previous users 23gb profile and making a new one for the meter reader scanner hardware, laptop was W10 Home on a workgroup since the user only used it at home) From the customer: Dave, The new laptop that you just cleaned up for us isn’t compatible with our meter reading equipment. Apparently the equipment we have will not work with Windows 10, is it possible to load Windows 7 onto the laptop? Thanks Dave.