What's the support model for a Huawei laptop? I'm going to assume it's much worst than Dell.looking for a slim laptop for travel and to replace my old ultrabook. Between the Dell XPS 13 9370 and the Huawei Matebook X Pro. Similar specs both i7-8550u 16gb Ram 512 Gb ssd both around $1500.
What would you guys get?
Make sure that Microsoft is the company that's going to support that laptop. Most times it's the hardware manufacturer. I've dealt with Microsoft hardware support for my Surface Pro and it wasn't that good. Average at best.Not much. If I do get it its from the Microsoft Store so I am getting the $29 ADH and extended warranty. I hear the Microsoft Store is really good with support.
Make sure that Microsoft is the company that's going to support that laptop. Most times it's the hardware manufacturer. I've dealt with Microsoft hardware support for my Surface Pro and it wasn't that good. Average at best.
I have used both the Matebook X and the new Gen XPS 13. I would get the XPS 13, just felt overall better. But... If you want to save some coin then the Matebook X is no slouch either.
Get the Matebook X Pro. from the Microsoft Store with the PerformanceGuard warranty. They'll take care of you at the store instead of having to deal with phone support or Huawei directly. It's very much like taking an Apple product to the Apple store for support.
The Matebook X Pro. is great, especially at its price point. To get a XPS13 with 16GB of RAM and an i7 you pay at least $400 more and the only thing it has over the MBX Pro. is Windows Hello via its IR camera and possibly more lanes to its Thunderbolt ports.
The finish is another point. I kind of prefer the carbon fiber palm-rest of the XPS13 over the aluminum of the MBX Pro..