What's the support model for a Huawei laptop? I'm going to assume it's much worst than Dell.looking for a slim laptop for travel and to replace my old ultrabook. Between the Dell XPS 13 9370 and the Huawei Matebook X Pro. Similar specs both i7-8550u 16gb Ram 512 Gb ssd both around $1500.
What would you guys get?
Make sure that Microsoft is the company that's going to support that laptop. Most times it's the hardware manufacturer. I've dealt with Microsoft hardware support for my Surface Pro and it wasn't that good. Average at best.Not much. If I do get it its from the Microsoft Store so I am getting the $29 ADH and extended warranty. I hear the Microsoft Store is really good with support.
Did you do it over the phone? Because I have a few actually B&M Microsoft stores near me that I can bring it to.Make sure that Microsoft is the company that's going to support that laptop. Most times it's the hardware manufacturer. I've dealt with Microsoft hardware support for my Surface Pro and it wasn't that good. Average at best.
The matebook x is completely different and is not in the same class as the XPS 13 and the X Pro.I have used both the Matebook X and the new Gen XPS 13. I would get the XPS 13, just felt overall better. But... If you want to save some coin then the Matebook X is no slouch either.
Pretty much what I did. Got the Matebook X Pro after I came back from vacation and got the XPS 13 before I left from Costco. I had to use a dongle way more often with the XPS 13 vs the Matebook X Pro and I just found the overall experience superior to the XPS 13 for a lot less. IMHO there is nothing the XPS 13 does better especially not $600 better, while there are many things the Matebook X Pro does better. I hate that I like it so much because I really dont like Huawei and their business practices but they made the perfect Laptop for my needs at the best price on the market.Get the Matebook X Pro. from the Microsoft Store with the PerformanceGuard warranty. They'll take care of you at the store instead of having to deal with phone support or Huawei directly. It's very much like taking an Apple product to the Apple store for support.
Thats a valid opinion, I did find the carbon fiber palm rest a bit more comfortable than the aluminum of the MXP, the edges are a bit sharp too. I forget about the IR camera because I really dont like to use facial recognition, and I did mention the TB ports. But having a Type A port is a god send. I can keep a logitech unified receiver in and use a mouse on the go without a dongle, also makes using a flash drive much easier, its one of the biggest reasons I chose the MXP over the XPS. Just having the MX150 if I needed is really nice and useful vs no choice.The Matebook X Pro. is great, especially at its price point. To get a XPS13 with 16GB of RAM and an i7 you pay at least $400 more and the only thing it has over the MBX Pro. is Windows Hello via its IR camera and possibly more lanes to its Thunderbolt ports.
The finish is another point. I kind of prefer the carbon fiber palm-rest of the XPS13 over the aluminum of the MBX Pro..