What the hell is wrong with my motherboard?

Discussion in 'Motherboards' started by Nebell, Nov 8, 2018.

  1. Nebell

    Nebell [H]ard|Gawd

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    I went through one of the most frustration registrations on Asus forums, just to find out that I need to wait at least 24h to get approved. Longer if it's weekend, and it's just around the corner. So I'm asking here instead of waiting.
    Asus, what the actual fuck?

    Anyway, I have this motherboard https://www.asus.com/us/Motherboards/ROG-STRIX-Z370-G-GAMING-WI-FI-AC/

    Every time I reinstall Windows (10), I don't get any drivers for WIFI or ethernet. I tried downloading the official WIFI drivers. I tried downloading drivers directly from the WIFI manufacturer. I tried downloading 10 or so different WIFI drivers. Nothing worked. The same problem with ethernet.
    I am absolutely bloody positive that I'm downloading drivers for the right mobo and the WIFI card.

    I managed to solve this before in two different ways, but both are very frustrating.
    1) I extracted WIFI drivers from Windows update (since then I forgot how to do this and name of the drivers).
    2) I updated Windows by connecting my phone using internet tethering and running a day long download/update.

    Currently doing #2 but it's slooooooooooooooooooooooooooooooow.

    I had a Gigabyte motherboard before and I'm never again going back to Asus.
     
  2. sinisterDei

    sinisterDei Gawd

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    Er, that's pretty weird.

    I know yous aid you're bloody positive, but double triple quadrouple check the actual model of your motherboard. ASUS (and everyone else) likes to have eleventy models of every platform which are differentiated from each other sometimes by just a single letter in their 25+ character long name.

    It's possible your board has something wrong with the onboard WiFi. If this is the case, forcing the installation may work but may also have problems and you should really get your board RMA'd.

    It's possible ASUS has their heads up their asses and are just listing the model of their WiFi adapter wrong, or hosting the wrong driver. This is unlikely since I'd think it would have been rectified by now, but who knows. Right click on the misbehaving network card in device manager, go to the Details tab, click on the Hardware Ids property, and you should get a string that looks like PCI\VEN_XXXX&DEV_XXXX. Post what those are here, or look 'em up yourself on https://www.pcilookup.com/ and see if they correspond with what you're downloading.
     
    Dan_D likes this.
  3. MrDeaf

    MrDeaf Limp Gawd

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    I would reset bios to default settings.
    Who knows, someone might have disabled those via bios.

    Alternatively, there's something wrong with the network hardware or traces on the mobo.
     
  4. Nebell

    Nebell [H]ard|Gawd

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    Thanks for the tip, I will look it up when I'm home and then complain to Asus. I don't really feel like RMAing my mobo because then I will have to use my laptop for a few weeks.
    I'm definitely sure that it's the right mobo. There's not even a tiny bit of uncertainty.

    I had this issue the first time I installed Windows when I got the motherboard, and even now after I updated it to the latest BIOS. Not sure how much else I can do.
    It sounds like it's either a faulty motherboard or Asus is listing wrong drivers, but then I wouldn't be the first to face this issue and they would've changed the driver if people complained (which is likely).

    Anyway, I got both ethernet and WIFI working now after Windows 10 updated itself to I believe v1803.
     
  5. sinisterDei

    sinisterDei Gawd

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    Inquire into advanced replacement if they offer it .they might send a new board first .
     
  6. hititnquitit

    hititnquitit Limp Gawd

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    if at all possible return it to the company you bought it from. asus CS is renowned for their ineptitude. GL!