What Has Your ISP Done For You Lately?

HardOCP News

[H] News
Joined
Dec 31, 1969
Messages
0
Talk about going above and beyond to satisfy a customer, one ISP in Ireland actually bought pizza for a customer just to keep them happy. Here in the states, Cox just gave its customers a huge speed increase for free. What has your ISP done for you lately?
 

Stiletto

Supreme [H]ardness
Joined
Jul 13, 2008
Messages
6,433
Raised my rates without telling me, and eliminated any cheaper options.
 

glutto

Limp Gawd
Joined
Apr 8, 2003
Messages
396
My ISP has kept my upload speed exactly the same for a 15 years now. A whopping 50Kb/sec.
 

jojo69

[H]F Junkie
Joined
Sep 13, 2009
Messages
10,901
lower prices for faster speeds to get us in to their ipv6 rollout

but Tacoma is a special case, socialized fiber network FTW
 

DeathPrincess

Fully [H]
Joined
May 15, 2010
Messages
18,205
Kept running ads on TV about "bestest service ever" while doing next to nothing to fix the glorious 42kb/s down 53kb/s up (while promising 2.5MB/s [and no more megabits bullshit :p]) there's nothing wrong with the router or line attenuation, it's just them being idiotmorons...
 

TexasAg05

[H]ard|Gawd
Joined
Mar 21, 2006
Messages
1,216
Time Warner provides us with regular outages a few times a month, I'm assuming to encourage us to get outside and exercise.

It's nice to have a service provider that is concerned with our physical well-being.
 

Deadpool9

[H]ard|Gawd
Joined
Mar 5, 2004
Messages
1,508
Mine finally got around to offering 10mb service (been on 3mb for around 6 years). Only they want $80/mo for it unless you sign a 5 year (yes 5!) contract for $40/mo.
 

TechLarry

Can't find the G Spot
Joined
Aug 9, 2005
Messages
30,450
Raised rates. Added Data Caps. Continued it's crappy technical support.

Everything is normal !
 

striker444

Gawd
Joined
Jan 20, 2012
Messages
520
Started charging a cable modem rental fee and said "This is now standard with our competitors so we are doing the same"
 

Ragenrok

Supreme [H]ardness
Joined
May 15, 2007
Messages
4,420
My isp just dropped my price from $60 to $20 monthly. Increased my speeds from 15/1 to 25/2.5 and upped my caps from 250gb to 400gb. Of course its cause I'm now going to school but I'm still very pleased with them.
 

DarkStar_WNY

2[H]4U
Joined
Dec 27, 2006
Messages
2,362
My rate has stayed the same for more then 15 years but the speed has gone from 384K down/128 up to 12+Mb down/1.5M up
 

DracoDan

Limp Gawd
Joined
Apr 16, 2002
Messages
298
Put on places policies to protect from software piracy that very clearly favors their customers.

Added two new tiers that, while expensive, are faster than 99% of the US.

Continued to over-execute on their claimed speed.

Rated speed: 150mb/65mb
Actual speed: 165mb/73mb

God I love Verizon FIOS...

I used to have COX as well and never had an issue with them, they were always competitively priced and offered reliable high speeds.
 

soulman901

Gawd
Joined
Mar 26, 2004
Messages
642
Some markets have seen an increase. It looks like it's coming around to most of their markets.
 

dgz

Supreme [H]ardness
Joined
Feb 15, 2010
Messages
5,838
No one believes me but my ISP hasn't received or asked for any payments in more than a year. Are they spying or me? Fuck if I know.
 

Col_Hogan

[H]ard|Gawd
Joined
Dec 13, 2001
Messages
1,278
mine has raised rates constantly..cut services...time for a change..So Im switching.

leaving Uverse..going to Charter.
 

Bigbacon

Fully [H]
Joined
Jul 12, 2007
Messages
19,421
my ISP just continues to support 1960 infrastructure and supplying me with the worst DSL service ever.
 

bucket

[H]ard|Gawd
Joined
Nov 1, 2004
Messages
1,070
Data cap, started trying to charge me for a modem I have owned for years, torrent and usenet throttling, took two weeks to address a malfunctioning network node, etc.
 

matteos

[H]ard|Gawd
Joined
Jan 5, 2011
Messages
1,253
Cox didn't increase my speed... They did bump up my rate for no apparent reason and with no warning, does that count?
 

Semantics

2[H]4U
Joined
May 18, 2010
Messages
2,811
I complain imma switch services to always have introductory prices only way paying for internet in the US is semi sane and not just price gouging.
 

bigstusexy

2[H]4U
Joined
Jan 28, 2002
Messages
3,176
At work:
Give us 10x the speed for the same price (I'm not kidding)
Take the internet speed to 1/3 of 100x the speed for the same, what no $100 less I month

At Home?
Jack crap!
I'm paying the same thing I did when I got the service years ago, for the same speed and entertainment. They threatten caps but haven't started yet.
 
Joined
Aug 24, 2008
Messages
62
I have Suddenlink (a Cox spin-off), and my speeds went from 10 Mbps to 15 Mbps at no charge. Now if they would only put some effort into their cable service, they wouldn't be the worst in existence. The box and guide look like they're from the late 90s and probably are.
 

RogueTrip

2[H]4U
Joined
Feb 22, 2003
Messages
2,824
Tried to raise the usually $120 package (web/tv/phone) to $170ish on me.

I cancelled TV/Phone and got them to take me to the standard cable speed (15Mb) at promo price for 30.xx/month. Not complaining for 12months = WINNING
 

DeathPrincess

Fully [H]
Joined
May 15, 2010
Messages
18,205
Also if your line increases from 20mb/s to 50mb/s you haven't had an increase ins speed, yu've had an increase in bandwidth. 20ms to 15 ms is an increase in speed. :p
 

noc007

n00b
Joined
Dec 27, 2011
Messages
25
I've got Comcrap. Take a guess?

A couple of years ago I tried to find a job in Chattanooga, TN because of the FTTH they've got. Sadly not a whole lot of IT jobs out there.
 

DeathCloud

Gawd
Joined
Jul 21, 2005
Messages
1,004
mine has raised rates constantly..cut services...time for a change..So Im switching.

leaving Uverse..going to Charter.

yup, and they are doing nothing to compete speed wise. Charters slowest speed beats Uverse fastest speed. Its also cheaper by about $10/month. No brainer for me to switch.
 

Slava

2[H]4U
Joined
Mar 20, 2002
Messages
2,316
Comcast has done nothing at all for me. I was get Dos Attacks for last 3 months. It was slowing down my connection and even went offline for a bit. Comcast wouldn't help me at all. I had to figure out myself how to change IP. I wish there were more options in my area. It is either slow ATT internet or faster Comcast.
 

prndll

I'm floppy, even when I don't want to be
Joined
Dec 16, 2012
Messages
478
My ISP took me offline for a few hours the other day....that's why it took so long for me to reply in a thread in hear. It's not all that often, but it does seem to be happening more and more these days.
 

SomeFknGuy

[H]ard|Gawd
Joined
Oct 13, 2003
Messages
1,198
New higher latencies, higher bills, data caps, frequent disconnects... Can't complain much i guess they did bump me to a 50 meg connection (when it works)
 
Joined
Feb 2, 2005
Messages
806
Added $3/mo to my bill to "rent" the cable modem.

On the plus side, they upped the speed of their standard service to what I had been paying an extra $10/mo for, so I dropped my service level. Same speed. $10/mo less!
 

sfsuphysics

[H]F Junkie
Joined
Jan 14, 2007
Messages
14,999
Raised my rates without telling me, and eliminated any cheaper options.

Ha, companies love to do that, AT&T did something similar years ago (when I still had them) they kept me paying the old rates for my crappy 1.5Mbps DSL line, all the while they had a new pricing scheme that put that speed tier half the cost for regular customers (not a new customer promo price either) and they happily kept charging me this price for almost a year before I went looking to see if they have faster service and got a big honking WTF.

Then when I called to cancel they told me how since I'm a long time customer in such good standing.... yeah thank me so much you decide to squeeze me for all I'm worth until I came around to figure it out. Reminds me of the old ladies who back in the day rented a telephone from the company, when they stopped doing the whole rental phone bit they didn't care about older phones (rotary ones!) and no longer did the rental, however they happily kept the rental charge on their phone bills.
 

Eisenblut

[H]ard|Gawd
Joined
Feb 23, 2011
Messages
1,108
FiOS doubled our speeds in Tier 2 and up for no extra charge, so we're at 50Mbit now.
 

anthrex

[H]ard|Gawd
Joined
Jul 7, 2004
Messages
1,873
Comcast has done nothing but be shits. Raising rates and same speed. No other options in my area.
 
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