Western Digital Red 8TB Video Review

Discussion in 'SSDs & Data Storage' started by HardOCP News, Mar 22, 2016.

  1. kandrey89

    kandrey89 Limp Gawd

    Messages:
    182
    Joined:
    Jul 11, 2015
    Anyone encountered RMA issues with WD refusing to honor the warranty claiming it wasn't used in the NAS, but in a desktop, server or similar etc? Lots of similar comments on amazon about it.
    WD reps keep spewing out for people who complain their drives failed, WD says Reds are designed for NAS enclosure, almost as if they're saying you're voiding the warranty. Their warranty does state something to that effect, that warranty doesn't apply if you use it in desktop or enterprise environment.

    What are your RMA experiences with WD?
     
  2. Stereodude

    Stereodude 2[H]4U

    Messages:
    3,285
    Joined:
    Oct 20, 2000
    Did you clean the disk with diskpart prior to connecting it to the SATA to USB bridge? Or was is totally unused?
     
  3. Hammer!

    Hammer! [H]Lite

    Messages:
    123
    Joined:
    Nov 25, 2011
    Tried with a drive "cleaned" using DISKPART and still the same problem.

    The drives works with other Sata to USB bridges...is there something special with the my book bridge?
     
    Last edited: Apr 3, 2016
  4. tikiman2012

    tikiman2012 [H]ard|Gawd

    Messages:
    1,228
    Joined:
    Dec 16, 2009
    Tried a 6TB Red in it & it didn't work either.
     
  5. Cruisinforgold

    Cruisinforgold n00b

    Messages:
    3
    Joined:
    Apr 1, 2016
    Were they returning the drives in the enclosure (i.e. My Book) or trying to send the drives in "sans-enclosure"?

    I'm sure WD has logged the drive serial numbers to the My Book's for production and blocked those serial numbers if a "raw" drives warranty is claimed. This is why I would try to take apart the enclosure as carefully as possible so you could reassemble and return as a "whole unit" and obviously you won't get a HGST Enterprise drive back but you'll still get an 8TB drive for the money spent.
     
  6. Hammer!

    Hammer! [H]Lite

    Messages:
    123
    Joined:
    Nov 25, 2011
    Does anyone know if the enclosures from older versions of mybook work with non-original hard drives?
     
  7. kandrey89

    kandrey89 Limp Gawd

    Messages:
    182
    Joined:
    Jul 11, 2015
    This is amazon, written about Red series drives, no enclosed drive break-out there.
     
  8. SilverSliver

    SilverSliver Beat It To Deformation

    Messages:
    11,164
    Joined:
    Feb 23, 2004
    Picked up a My Book at Best Buy today. Broke it out of the enclosure and it's the WD80EZZX. Crystal disk below. I'm happy for the money.
     

    Attached Files:

  9. sphinx99

    sphinx99 Gawd

    Messages:
    698
    Joined:
    Dec 23, 2006
    I bought three of these at area Best Buy stores. Three units at three stores due to short supply however all stores were not far off my normal commute. Two are excellent - they are indeed the He8 drives. A bit slow to spin up and get recognized but they work great.

    The third - very sad story. When plugging it in, no drive spin-up however the light would go on. Tried the power supplies and USB cables of the first two, to no avail. I had a concern, as the first two were shrinkwrapped whereas the third had been sitting on the shelf... butI thought "maybe a connector came loose and I can fix it?" I decided to sneak a peak inside the enclosure. Sure enough, someone took the original drive out, tossed in some 40GB junker and took it back to the store. VERY UNCOOL.

    I'm going to take it back to the store tomorrow telling them it's not working but I need to figure out a way to let them know that they really need to check this one out before they put in on the shelf, without my being left holding the bag. Suggestions welcomed. I'm definitely going to mention that I bought two others that were fine and in shrink wrap but this one wasn't and maybe it is used model? And to the person who did this, who likely is reading this thread or the pcper one, you're one classy person.
     
    AlienTech likes this.
  10. alex_di

    alex_di n00b

    Messages:
    35
    Joined:
    Mar 15, 2016
    > I need to figure out a way to let them know that they really need to check this one out before they put in on the shelf ...

    This isn't novel to Best Buy. Tell them exactly what happened.
     
    Stereodude likes this.
  11. tikiman2012

    tikiman2012 [H]ard|Gawd

    Messages:
    1,228
    Joined:
    Dec 16, 2009
    The 5TB that Best Buy was selling also does not work with the 6TB Red drive in it. Didn't try the 8TB HGST drive in the 5TB enclosure, the 8TB drives require more power & I didn't want to mess up the drive.
     
  12. sphinx99

    sphinx99 Gawd

    Messages:
    698
    Joined:
    Dec 23, 2006
    I did return the one drive to Best Buy.

    A couple of days later I passed a different one on the way back from the dentist and poked in to see any MY2016 TVs... nothing interesting there however they did have one more 8TB drive with the magic GEBHMCK on the bottom... and it's another He8 so that's 3/3 with GEBHMCK on the box. Unfortunately most in the stores seem to be HEBHMCK which I've gathered is the slower drive.
     
    tikiman2012 likes this.
  13. SilverSliver

    SilverSliver Beat It To Deformation

    Messages:
    11,164
    Joined:
    Feb 23, 2004
    Took my son to go look around at the local BB last night and they had a GEB. Had to buy it.
     
  14. AlienTech

    AlienTech Limp Gawd

    Messages:
    286
    Joined:
    Sep 30, 2004
    Mine from amazon says DCM HEBHMCK. It is the 5400rpm drive but was not looking for a performance drive but a storage drive. It popped up an error message when I was copying files, that never happened before unless the drive was bad and had uncorrectable errors.. But I clicked retry and it went on copying.. So not sure is TLER is disabled on these. WDC WD80EZZX-11CSGA0 : 8001.5 GB Firmware : 83.H0A03
     
  15. AlienTech

    AlienTech Limp Gawd

    Messages:
    286
    Joined:
    Sep 30, 2004
    The DC adapter comes with
    a 1.5A one where as others/seagate/WD come with 2A and my Toshiba 5TB drive came with a 3A DC adapter.. HGST has these spec'd at under 8watts..The adapter can only do 18 Watts max anyway so it requires less not more.

    The toshiba is the fastes drive have seen, does 220MB+ and at 11ms.. The seagate is a 7200rpm drive.. the WDC is 5400rpm..
    SATA6GB (2) ST3000DM001-1E6166 Sequential Read : 121.433 MB/s Sequential Write : 139.978 MB/s
    USB3 (3) WDC WD80EZZX-11CSGA0 Sequential Read : 147.500 MB/s Sequential Write : 138.116 MB/s
    USB3 (4) TOSHIBA MD04ACA500 Sequential Read : 176.098 MB/s Sequential Write : 134.709 MB/s

    I am getting read errors with this drive. Guess the TLER has a problem where the read error retries is set very low so it fails after getting just one error.. Pressing retry will continue and work..

    I also tried its USB3 bridge board and it will not work with any other drive, maybe because it has hardware encryption built into the bridge rather than the drive although it looks like it is a third party bridge board and the toshiba uses a very similar one although that board works with all hard drives. These bridge board does not do logical address translations so the drive will work as is as an internal drive. Seagates on the other hand requires a reformat for use in SATA ports..
     
    Last edited: May 21, 2016
  16. tikiman2012

    tikiman2012 [H]ard|Gawd

    Messages:
    1,228
    Joined:
    Dec 16, 2009
    Good to know. WD told me, directly, that they require more so I never checked it out.
     
  17. bigyellocup

    bigyellocup n00b

    Messages:
    56
    Joined:
    Mar 10, 2015
    May be time to get rid of my 4's and get some 8's
     
  18. tedkj

    tedkj [H]ard|DCer of the Month - July 2008

    Messages:
    138
    Joined:
    Jun 25, 2008
    Picked up 7x on Amazon couple days ago and all were HGST Ultrastar He drives! *happyface*
     
  19. Zane

    Zane n00b

    Messages:
    3
    Joined:
    Jun 15, 2016
    Bought 4 on Amazon recently and they are showing pretty decent results in CDM as all of them are WD80EZZX's

    Here are the benches for all 4 drives.

    [​IMG] [​IMG] [​IMG] [​IMG]
     
    Last edited: Jun 15, 2016
  20. Ozzman

    Ozzman [H]Lite

    Messages:
    114
    Joined:
    Jul 18, 2005
    wow I'm behind! I thought 6TB was the largest currently available. Man I'd love me a nice 4 drive raid 10 with 8tb each drive! Geez
     
  21. InfiniByte

    InfiniByte n00b

    Messages:
    1
    Joined:
    Jun 23, 2016
    Hi guys, all this talk about WD 8tb My book makes me want to buy some.

    I notice the standard warranty is only 2 years on the 8tb WD My book, but the 8tb WD My book for MAC is 3 years warranty, and guess what, it's the same price!

    Has anybody purchased a My book for Mac and cracked it open to see which drive is inside ? This could be the perfect deal !

    Maybe somebody would consider buying one to take a look. =)
     
  22. eess

    eess n00b

    Messages:
    13
    Joined:
    Apr 29, 2013
    WD RED 8TB WD80EFZX hdparm and smartctl

    hdparm -I output

    Code:
    
    ATA device, with non-removable media
            Model Number:       WDC WD80EFZX-68UW8N0                  
            Serial Number:      xxxxxxxx          
            Firmware Revision:  83.H0A83
            Transport:          Serial, ATA8-AST, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0; Revision: ATA8-AST T13 Project D1697 Revision 0b
    Standards:
            Used: unknown (minor revision code 0x0029)
            Supported: 9 8 7 6 5
            Likely used: 9
    Configuration:
            Logical         max     current
            cylinders       16383   16383
            heads           16      16
            sectors/track   63      63
            --
            CHS current addressable sectors:   16514064
            LBA    user addressable sectors:  268435455
            LBA48  user addressable sectors:15628053168
            Logical  Sector size:                   512 bytes
            Physical Sector size:                  4096 bytes
            Logical Sector-0 offset:                  0 bytes
            device size with M = 1024*1024:     7630885 MBytes
            device size with M = 1000*1000:     8001563 MBytes (8001 GB)
            cache/buffer size  = unknown
            Form Factor: 3.5 inch
            Nominal Media Rotation Rate: 5400
    Capabilities:
            LBA, IORDY(can be disabled)
            Queue depth: 32
            Standby timer values: spec'd by Standard, no device specific minimum
            R/W multiple sector transfer: Max = 16  Current = 0
            Advanced power management level: 254
            DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6
                 Cycle time: min=120ns recommended=120ns
            PIO: pio0 pio1 pio2 pio3 pio4
                 Cycle time: no flow control=120ns  IORDY flow control=120ns
    Commands/features:
            Enabled Supported:
               *    SMART feature set
                    Security Mode feature set
               *    Power Management feature set
               *    Write cache
               *    Look-ahead
               *    Host Protected Area feature set
               *    WRITE_BUFFER command
               *    READ_BUFFER command
               *    NOP cmd
               *    DOWNLOAD_MICROCODE
               *    Advanced Power Management feature set
                    Power-Up In Standby feature set
               *    SET_FEATURES required to spinup after power up
                    SET_MAX security extension
               *    48-bit Address feature set
               *    Device Configuration Overlay feature set
               *    Mandatory FLUSH_CACHE
               *    FLUSH_CACHE_EXT
               *    SMART error logging
               *    SMART self-test
               *    Media Card Pass-Through
               *    General Purpose Logging feature set
               *    WRITE_{DMA|MULTIPLE}_FUA_EXT
               *    64-bit World wide name
               *    URG for READ_STREAM[_DMA]_EXT
               *    URG for WRITE_STREAM[_DMA]_EXT
               *    WRITE_UNCORRECTABLE_EXT command
               *    {READ,WRITE}_DMA_EXT_GPL commands
               *    Segmented DOWNLOAD_MICROCODE
                    unknown 119[6]
                    unknown 119[7]
               *    Gen1 signaling speed (1.5Gb/s)
               *    Gen2 signaling speed (3.0Gb/s)
               *    Gen3 signaling speed (6.0Gb/s)
               *    Native Command Queueing (NCQ)
               *    Host-initiated interface power management
               *    Phy event counters
               *    NCQ priority information
               *    unknown 76[15]
                    Non-Zero buffer offsets in DMA Setup FIS
               *    DMA Setup Auto-Activate optimization
                    Device-initiated interface power management
                    In-order data delivery
               *    Software settings preservation
                    unknown 78[7]
                    unknown 78[10]
                    unknown 78[11]
               *    SMART Command Transport (SCT) feature set
               *    SCT Write Same (AC2)
               *    SCT Error Recovery Control (AC3)
               *    SCT Features Control (AC4)
               *    SCT Data Tables (AC5)
               *    reserved 69[3]
               *    WRITE BUFFER DMA command
               *    READ BUFFER DMA command
    Security:
            Master password revision code = 65534
                    supported
            not     enabled
            not     locked
            not     frozen
            not     expired: security count
            not     supported: enhanced erase
    Logical Unit WWN Device Identifier: 5000xxxxxxxxxxxx
            NAA             : 5
            IEEE OUI        : 00xxxx
            Unique ID       : xxxxxxxxx
    Checksum: correct
    
    smartctl -A output

    Code:
    === START OF READ SMART DATA SECTION ===
    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate     0x000b   100   100   016    Pre-fail  Always       -       0
      2 Throughput_Performance  0x0005   130   130   054    Pre-fail  Offline      -       120
      3 Spin_Up_Time            0x0007   100   100   024    Pre-fail  Always       -       0
      4 Start_Stop_Count        0x0012   100   100   000    Old_age   Always       -       6
      5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0
      7 Seek_Error_Rate         0x000b   100   100   067    Pre-fail  Always       -       0
      8 Seek_Time_Performance   0x0005   128   128   020    Pre-fail  Offline      -       18
      9 Power_On_Hours          0x0012   100   100   000    Old_age   Always       -       87
    10 Spin_Retry_Count        0x0013   100   100   060    Pre-fail  Always       -       0
    12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       5
    22 Unknown_Attribute       0x0023   100   100   025    Pre-fail  Always       -       100
    192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       11
    193 Load_Cycle_Count        0x0012   100   100   000    Old_age   Always       -       11
    194 Temperature_Celsius     0x0002   206   206   000    Old_age   Always       -       29 (Min/Max 25/34)
    196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
    197 Current_Pending_Sector  0x0022   100   100   000    Old_age   Always       -       0
    198 Offline_Uncorrectable   0x0008   100   100   000    Old_age   Offline      -       0
    199 UDMA_CRC_Error_Count    0x000a   200   200   000    Old_age   Always       -       0
    
     
  23. JJ Johnson

    JJ Johnson Gawd

    Messages:
    801
    Joined:
    Jun 26, 2008
    16 heads? Does that mean 8 x 1TB platters? I thought WD had at least 1.2TB platters by now, and I thought I read that the 6TB WD Red was 5 x 1.2TB.
     
  24. drescherjm

    drescherjm [H]ardForum Junkie

    Messages:
    14,475
    Joined:
    Nov 19, 2008
    Probably because they are using HGST enterprise designs.
     
  25. eess

    eess n00b

    Messages:
    13
    Joined:
    Apr 29, 2013
    Those are logical heads and cylinders and sectors/track. The numbers have been bogus for backwards compatibility for decades.
     
  26. pclausen

    pclausen Limp Gawd

    Messages:
    458
    Joined:
    Jan 30, 2008
    Anyone know if these drives support TLER? If so, does the setting survive a reboot?
     
    Ultra Wide likes this.
  27. drescherjm

    drescherjm [H]ardForum Junkie

    Messages:
    14,475
    Joined:
    Nov 19, 2008
    Enterprise drives like He8s and all RED drives will have TLER as the default setting.
     
  28. pclausen

    pclausen Limp Gawd

    Messages:
    458
    Joined:
    Jan 30, 2008
    Over on the FreeNAS forum they are finding that the He8s TLER is disabled by default and won't survive a reboot. I know the REDs have it (running 12 of those in a RAID6 array off an Areca 1882 controller),but I'm thinking of picking up 20 of the 8TB My Books, but need to know for sure that TLER works 100% and that WD didn't gimp the firmware for use in those consumer My Books to prevent use in NAS environments. Don't really care if I get the 7200 or 5400 RPM drives, in fact 5400 might use less power, as long as TLER is supported.
     
    Ultra Wide likes this.
  29. JJ Johnson

    JJ Johnson Gawd

    Messages:
    801
    Joined:
    Jun 26, 2008
    That makes sense, given that the USB drives aren't sold for RAID use. It's how WD has been doing business for years, selling similar (more likely, identical) drives that have different firmware and warranties and labeling them for different uses.
     
    drescherjm likes this.
  30. drescherjm

    drescherjm [H]ardForum Junkie

    Messages:
    14,475
    Joined:
    Nov 19, 2008
    Those have to be from drives sold as externals.
     
  31. Ultra Wide

    Ultra Wide [H]ard|Gawd

    Messages:
    1,397
    Joined:
    Jul 23, 2000
    Any updates on whether these white label WD Reds have TLER enabled? and IF you enable TLER does it survive a reboot?
     
  32. Zarathustra[H]

    Zarathustra[H] Official Forum Curmudgeon

    Messages:
    28,436
    Joined:
    Oct 29, 2000
    If you are cracking open a mybook for the drive, all bets are off. These are not necessarily going to be the same thing as a drive that retails as a RED.
     
  33. AlphaFox

    AlphaFox Limp Gawd

    Messages:
    295
    Joined:
    Jul 26, 2016
    Better make sure you have a RAID1 !!
     
  34. Neb

    Neb 2[H]4U

    Messages:
    3,320
    Joined:
    Mar 13, 2000
    Definitely true and confirmed with my mix of mybook drives and legit Red's. Firmware versions are different and TLER does not stay on any of the mybook drives.
     
  35. Zarathustra[H]

    Zarathustra[H] Official Forum Curmudgeon

    Messages:
    28,436
    Joined:
    Oct 29, 2000
    If the hardware is the same, I wonder if it is possible to flash the firmware from a retail RED drive to a white label RED drive.
     
  36. AlienTech

    AlienTech Limp Gawd

    Messages:
    286
    Joined:
    Sep 30, 2004
    The WDC
    This WDC drives can been encrypted and hence the system is matched. Any changes and it wont work. Neither will the board work with any other drive. But the drive itself will show up properly as a blank to be used in a desktop etc.. The board looks very similar to the Toshiba board and does work with it but without the encryption features. The board can not be used with any other drive other than the one it was matched with. Even though on a system the encrypted partition shows up as a different drive and the main one shows up as having no space and blank. Maybe all data encryption on HD's are done this way, the drive itself has no capability to encrypt data like SSD's do.
     
  37. AlienTech

    AlienTech Limp Gawd

    Messages:
    286
    Joined:
    Sep 30, 2004
    Heh these drives are also region locked so if you take it to Europe you wont get any warranty. Seagate is also the same way and like you mentioned, sending the bare drive back also is out of warranty. I know before 2010 they would accept just the drive but now no one does.