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So, i have a customer, who requests her PC to be formatted, she signs the consent form, I backup her requested data and we're in business. I use her Gateway discs for everything. Get into Windows and run my little checklist, making sure everything works ok before letting it go. While in the diagnostics, I notice her modem is bad.. ask her if she would like it replaced and I do so with her permission.
Upon entering Windows, it sees the new modem and I specify the driver location on the disc.
Now, the strange part. I've installed over 100 of these Aopen FM56-PX 56k dialup modems over the last year or so and never run into this. It gives me a WHQL certification warning... I know it's certified, I've never recieved this before, odd. Then when specifying the location of the driver, it requests the location twice more, looking in "C:\Windows\Drivercache" and simply "D" upon the second request, where it instantly restarts upon completion. Very odd... I get back into Windows and in device manager, it now has the modem named correctly instead of PCI Communication device, but the drivers are not installed for it, rawr. If I try to repeat the process, I get the exact same issues as above.
So... out of desperation I have tried another modem, another disc.. I've even formatted the system with a straight from Microsoft copy of XP Home, but to no avail and the issue continues to repeat itself. This process has been completed with all Windows updates installed as well. Any ideas? I'm pretty stumped here over an annoying problem...
Upon entering Windows, it sees the new modem and I specify the driver location on the disc.
Now, the strange part. I've installed over 100 of these Aopen FM56-PX 56k dialup modems over the last year or so and never run into this. It gives me a WHQL certification warning... I know it's certified, I've never recieved this before, odd. Then when specifying the location of the driver, it requests the location twice more, looking in "C:\Windows\Drivercache" and simply "D" upon the second request, where it instantly restarts upon completion. Very odd... I get back into Windows and in device manager, it now has the modem named correctly instead of PCI Communication device, but the drivers are not installed for it, rawr. If I try to repeat the process, I get the exact same issues as above.
So... out of desperation I have tried another modem, another disc.. I've even formatted the system with a straight from Microsoft copy of XP Home, but to no avail and the issue continues to repeat itself. This process has been completed with all Windows updates installed as well. Any ideas? I'm pretty stumped here over an annoying problem...
