nobody_here
[H]F Junkie
- Joined
- Feb 1, 2006
- Messages
- 8,878
EDIT **There is an ED05 update being pushed OTA right now that is rumored to address the issues with the Fascinate, so it appears VZW may not be offering exchanges at this time as a result.
I learned yesterday the Fascinate has a known issue with intermittent signal and Verizons current policy as of today is to offer you a replacement choice of DroidX2, Droid Incredible2 or Droid Charge. Because they flipped the 4G switch in my area this week and because I love the SAMOLED screen so much, I chose the Charge.
If you choose the Charge the rep should notate your account and direct you to the closest Verizon corporate store to process the exchange order. You will not walk out with a Charge, they will order a CLNR (certified like new replacement) to be sent to you with 2-day shipping. If you choose the DX2 or DInc2 the rep will place your order over the phone. Has something to do with the 3G to 4G swap over and system limitations from what I gather.
Some people have had to go through days of calls, reboots, factory resets, and other troubleshooting. Some people just call back until they get a CS rep who pays attention to their internal memos who knows they are wasting your time and that there is a known issue with the radio in the Fascinate since the 2.2 Froyo update. YMMV. I called last night after having terrible data issues, was told to try a #228 option 2 OTA program and call back if it persists. Had issues again this morning, called in, they immediately processed an exchange order.
It seems less people are getting the runaround now that the campaign has been active for a few days.
So if the issue affects you, you can get an exchange without any modifications to contract or plan and retain unlimited data even if going from 3G unlimited to 4G unlimited. No forced tiers on data or contract renewals. No strings attached.
I've been overall happy with my Fascinate from a hardware perspective but in its stock form running ED04 Froyo its been very very slow and really a PITA to use. Rumor has it they are being authorized to swap by Samsung until Sammy pushes a software fix, rumored to be coming at the end of the month. So this offer may expire soon.
I learned yesterday the Fascinate has a known issue with intermittent signal and Verizons current policy as of today is to offer you a replacement choice of DroidX2, Droid Incredible2 or Droid Charge. Because they flipped the 4G switch in my area this week and because I love the SAMOLED screen so much, I chose the Charge.
If you choose the Charge the rep should notate your account and direct you to the closest Verizon corporate store to process the exchange order. You will not walk out with a Charge, they will order a CLNR (certified like new replacement) to be sent to you with 2-day shipping. If you choose the DX2 or DInc2 the rep will place your order over the phone. Has something to do with the 3G to 4G swap over and system limitations from what I gather.
Some people have had to go through days of calls, reboots, factory resets, and other troubleshooting. Some people just call back until they get a CS rep who pays attention to their internal memos who knows they are wasting your time and that there is a known issue with the radio in the Fascinate since the 2.2 Froyo update. YMMV. I called last night after having terrible data issues, was told to try a #228 option 2 OTA program and call back if it persists. Had issues again this morning, called in, they immediately processed an exchange order.
It seems less people are getting the runaround now that the campaign has been active for a few days.
So if the issue affects you, you can get an exchange without any modifications to contract or plan and retain unlimited data even if going from 3G unlimited to 4G unlimited. No forced tiers on data or contract renewals. No strings attached.
I've been overall happy with my Fascinate from a hardware perspective but in its stock form running ED04 Froyo its been very very slow and really a PITA to use. Rumor has it they are being authorized to swap by Samsung until Sammy pushes a software fix, rumored to be coming at the end of the month. So this offer may expire soon.
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