UPDATE****
So yesterday, after reading this post I presume, our local Hard TD rep sent me a PM apologizing for the issue. He/She stated that they were going to have customer service contact me to try to make the situation right and asked if I could please provide my contact info and order number (I had already cancelled the order at this point). I replied with my info, thanking the rep for taking the time to message me.
I got another PM this morning from same rep indicating they were going to honor the sale price I should have gotten and give me a call about it today. About an hour ago I got a call from a very nice guy named Edwin who told me they were going to charge me the 119.99 for the drive and throw in free shipping for my troubles. He also said they would expedite the processing and get it shipped out today. He gave me his direct extension and told me to call if I had any problems.
Props to Tiger for making right an otherwise miserable experience. Clearly being a Hard member has its perks as well.
So I went to order a kingston 240gb SSD for 139.99 with the understanding that I could use the v.me checkout (which says it's good for any purchase over 100 dollars) to make my total cost 119.99 plus shipping. When I got to the check out page, the discount was not reflected, so I opened a chat window with a CSR, who told me that the discount wouldn't be reflected until I actually checked out. I was skeptical, so I reiterated my concern that the discount was not visible and asked her to confirm that it would appear after checkout. She said it would, again.
I placed the order, and sure enough, no discount. Afterwards I informed her of the issue, and she said I must have logged in incorrectly, so I should cancel the order and try again.
I still can't cancel the order, either online (the order doesn't show up under history, despite sending me an email with an order number), or on the phone (I've been on hold for 30 minutes)
I decided to swap browsers and see if I could get the discount to reflect (I still couldn't). When I told the CSR, she asked for the item number. When I gave it to her, she then said "That item doesn't have a v.me logo, so it's not elligible".
On the front page of tigerdirect.com, there is an image on the right side that says "20 dollars off any 100 dollar order" When I informed her of this, she repeated the sentiment about it not being an applicable item. When I demanded that she cancel the order, she stated that I had to call customer service or cancel it myself (both of which are proving fruitless right now).
As I've been on hold, it's hit 12 eastern and they seem to have closed up shop on customer service.
I have a mind to have my credit card company chargeback against them for this mess. This is truly obnoxious.
/rantoff
Thanks for reading if you made it this far
So yesterday, after reading this post I presume, our local Hard TD rep sent me a PM apologizing for the issue. He/She stated that they were going to have customer service contact me to try to make the situation right and asked if I could please provide my contact info and order number (I had already cancelled the order at this point). I replied with my info, thanking the rep for taking the time to message me.
I got another PM this morning from same rep indicating they were going to honor the sale price I should have gotten and give me a call about it today. About an hour ago I got a call from a very nice guy named Edwin who told me they were going to charge me the 119.99 for the drive and throw in free shipping for my troubles. He also said they would expedite the processing and get it shipped out today. He gave me his direct extension and told me to call if I had any problems.
Props to Tiger for making right an otherwise miserable experience. Clearly being a Hard member has its perks as well.
So I went to order a kingston 240gb SSD for 139.99 with the understanding that I could use the v.me checkout (which says it's good for any purchase over 100 dollars) to make my total cost 119.99 plus shipping. When I got to the check out page, the discount was not reflected, so I opened a chat window with a CSR, who told me that the discount wouldn't be reflected until I actually checked out. I was skeptical, so I reiterated my concern that the discount was not visible and asked her to confirm that it would appear after checkout. She said it would, again.
I placed the order, and sure enough, no discount. Afterwards I informed her of the issue, and she said I must have logged in incorrectly, so I should cancel the order and try again.
I still can't cancel the order, either online (the order doesn't show up under history, despite sending me an email with an order number), or on the phone (I've been on hold for 30 minutes)
I decided to swap browsers and see if I could get the discount to reflect (I still couldn't). When I told the CSR, she asked for the item number. When I gave it to her, she then said "That item doesn't have a v.me logo, so it's not elligible".
On the front page of tigerdirect.com, there is an image on the right side that says "20 dollars off any 100 dollar order" When I informed her of this, she repeated the sentiment about it not being an applicable item. When I demanded that she cancel the order, she stated that I had to call customer service or cancel it myself (both of which are proving fruitless right now).
As I've been on hold, it's hit 12 eastern and they seem to have closed up shop on customer service.
I have a mind to have my credit card company chargeback against them for this mess. This is truly obnoxious.
/rantoff
Thanks for reading if you made it this far
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