This is definitly sabotage. If they do it for this reason, they could quite possibly do it to milk a customer for more.
If your company is not receiving payment for services rendered then they need to seek legal action. However, from your post is seems as though customers not paying is becoming more regular. Maybe the customer does not know what they are paying/ getting out of the deal. It could be some sort of miscommunication or sales approach error.
If your company is not receiving payment for services rendered then they need to seek legal action. However, from your post is seems as though customers not paying is becoming more regular. Maybe the customer does not know what they are paying/ getting out of the deal. It could be some sort of miscommunication or sales approach error.